McGrath Elmhurst Toyota

Sylvia kept me up to date through a lengthy delay in getting a catalytic converter. Getting me a loaner for the entire time was above and beyond expectations. Jim and Virginia were super nice and effici getting a catalytic converter. Getting me a loaner for the entire time was above and beyond expectations. Jim and Virginia were super nice and efficient. More

Amazing experience buying Toyota rav 4 hybrid…did my decision to buy this car in fraction of seconds just bc of Melissa helped me in every way to buy this car. I have never experienced in any car dealer decision to buy this car in fraction of seconds just bc of Melissa helped me in every way to buy this car. I have never experienced in any car dealer before. This was the best auto agent and dealer as well. More

Elmhurst Toyota has the best service department. Every service personnel is friendly, knowledgeable and efficient. Every service personnel is friendly, knowledgeable and efficient. More

Bought this vehicle here Brand new. Had maintenance light come on scheduled appt. Arrive early service writer says you are scheduled for tire rotation. I said I have brand new tires? W Had maintenance light come on scheduled appt. Arrive early service writer says you are scheduled for tire rotation. I said I have brand new tires? Which were installed 2weeks prior. I said it that why the lights on? He said yes because it was due for a rotation. Due every 5000 miles I said…I don’t have 5000 miles on tires. I said ok can you reset the maintenance required light. They are brand new . He says no we can’t.. just go on YouTube you can figure it out? I said are you serious, he said yes I am I guess I could ask my manager. Ok please do! Comes back yup sorry can’t help you? xxx kind of service is that? Thanks for nothing Archie Obispo. More

Wanted to post a case of "upselling" or unneeded repairs I experienced today, 8/25/2022 at Elmhurst Toyota, Illinois. The sevice advisor was led to believe my Pruis front brake pads were worn out and it w I experienced today, 8/25/2022 at Elmhurst Toyota, Illinois. The sevice advisor was led to believe my Pruis front brake pads were worn out and it was "metal to metal" contact. I immediately asked to see it and we went to the service bay where the mechanic raised it up and shined his flashlight through the wheel. I mentioned removal of the wheel was necessary to clearly see if there is any lining left. After he did the removal, I used his flashlight and pointed out how much lining was still present. There was no comment on his part as he walked away. My multi point inspection sheet specified 0-3 mm of lining remaining which was a inaccurate estimate! 7 months ago I had my regular Toyota dealer, Continental perform the oil change and the lining was reported as 6-4 mm. I gave Elmhurst Toyota the benefit of the doubt to show me the metal to metal situation thinking to myself of the outside possibility of the caliper seizing and wearing the pads prematurely. This was NOT the case as the brakes have plenty of lining left. My 2014 Prius has 138,000 miles on it currently with the original pads and rotors. The recommended $610.95 + tax for brake pad replacement was not necessary and a pure "upsell!" Beware of this dealership when they recommend services above and beyond what you need! In the 8 years I've had Continental Toyota service my Prius, they've never tried to pull this on me. Guess where I'm going to for my next oil change? Ed - Chicagoland More

Elmhurst Toyota is the best dealership I have dealt with for both sales and service. for both sales and service. More

I have been going to Elmhurst Toyota exclusively since I bought my used 2013 Prius, and then my new 2017 Prius there. Everyone there is helpful and knowledgeable and friendly. Yesterday was a very busy bought my used 2013 Prius, and then my new 2017 Prius there. Everyone there is helpful and knowledgeable and friendly. Yesterday was a very busy day in the service department, but nevertheless everyone answered all of my questions and treated me with patience and respect. I noticed all the customers there were treated with that same approach. And I have to give a shout out for their Porter service! I have never used it before but it is an amazing bonus to everything else at Toyota Elmhurst! More

Dealing with Dee was a wonderful experience. She was excellent and spent time with my daughter in going over all options and everything. She was excellent and spent time with my daughter in going over all options and everything. More

Elmhurst Toyota is a great dealership! Great staff and straight to the point deals! The place is clean and spacious with great location that provide great service. Great staff and straight to the point deals! The place is clean and spacious with great location that provide great service. More