McGrath Elmhurst Toyota

Better late than never. I suffered a blown tire about 6 weeks ago. I brought the useless tire in to Toyota of Elmhurst service department & showed them the tire & asked if they would be able to replace it weeks ago. I brought the useless tire in to Toyota of Elmhurst service department & showed them the tire & asked if they would be able to replace it during my stop. I agreed to wait & almost 1 hour later a service agent came to tell me that I had a blown tire & would I like it fixed. Somewhat stunned as I mentioned to agent that the reason I came in was because of ruined tire & he wasn't telling me after 1 hour anything new. So I waited about another 30-45 minutes & then went back to service area & saw an old familiar face & smile--Faustino!! Not finding my service agent I waited for Faustino to finish with a customer & then related my experience. Faustino liteally sprung into action, located my service agent, rectified problem, had car washed & ready in 10 minutes. We have been customers of Elmhurst Toyota for 23 years & have enjoyed 99.9% satisfaction during that period. Faustino turned a very rare growing unpleasant experience into a customer leaving satisfied & with a smile. Faustino is keenly aware of his customer service responsibilities. He is an exemplary employee. More

I bought a used car from elmhurst toyota 7/28/2012.I got the car I wanted and a good deal. My salesman was Khoa Pham, his no pressure style made the experience relaxed and enjoyable. K.P.seemed to understan the car I wanted and a good deal. My salesman was Khoa Pham, his no pressure style made the experience relaxed and enjoyable. K.P.seemed to understand that even buying a used car is a major purchase. Everyone I met at elmhurst toyota was friendly and polite and seemed glad I was there. I would not hesitate to go back to elmhurst toyota and K.P. when I need another vehicle, I highly recommend them. Sincerely, Rick York More

Highly recommended dealership. I visited Elmhurst Toyota during April 2012 to shop for a new minivan due to our expanded family. I dealt directly with salesman, Rob Smithburg and owner, Kurt Schiele, and t during April 2012 to shop for a new minivan due to our expanded family. I dealt directly with salesman, Rob Smithburg and owner, Kurt Schiele, and they took great care of me - from the moment I began considering a new vehicle to the day I drove off in the new van. I was never pressured and felt very comfortable in the showroom. Not only are the people at the dealership friendly and professional, the price was unbeatable and the process was simple. I have since brought the van in to have my protection plan completed, and I was also satisfied with the service staff. Finally, I would like to mention that a friend and relative both have done business with Elmhurst Toyota, and were also very pleased with their experience. More

KP was our sales contact for a new car/Prius my wife was looking to purchase. He went out of his way to bring in a new Prius C for my wife to test drive. He took the time for my wife to test drive another looking to purchase. He went out of his way to bring in a new Prius C for my wife to test drive. He took the time for my wife to test drive another car, and then steered my wife towards a used 2010 Prius with low mileage. That's the car we purchased. We did feel the car was a little over priced, but through working with KP and the business manager, we agreed to a lower price that was acceptable to us. This was our first purchase at Elmhurst Toyota. We had a good experience and would not hesitate to purchase from them again. More

Dealing with Curt is always a pleasure. He is very knowledgeable and always responds quickly to all correspondence. Great guy to deal with and great customer service. Thanks again as always Curt! knowledgeable and always responds quickly to all correspondence. Great guy to deal with and great customer service. Thanks again as always Curt! More

We were so pleased with our most recent experience at Elmhurst Toyota. We have been using this dealership for a number of years to service our vehicle, but this was our first purchase at Elmhurst Toyota. Elmhurst Toyota. We have been using this dealership for a number of years to service our vehicle, but this was our first purchase at Elmhurst Toyota. From the first phone call that we made to inquire about purchasing a new Sienna to the moment that we drove off the lot, the service at Elmhurst Toyota was exceptional. Khoa Pham, our sales associate, was so attentive to all of our needs. He returned our phone calls at lightning speed. He was very knowledgable, and when he wasn't 100 % sure about something, he confirmed the answer right away with another associate. He was so easy to work with-making sure that we were always comfortable with each step of the process. His friendliness is contagious! Khoa Pham has continued to be of great service to us, checking in with us by phone and by email to see if there is anything we need. When we purchased our Sienna, we also worked with Todd Thiede in the business office to complete our paperwork. Todd was efficient, knowledgable and so friendly. He was a pleasure to work with. Thank you, Elmhurst Toyota, for once again exceeding our expectations! Katherine and Ryan Liebl More

In the times we live in right now, it is very rarely that a person has a chance to say nice things. Usually people are very negative and always complaining, but always finding time to complain. Well, this a person has a chance to say nice things. Usually people are very negative and always complaining, but always finding time to complain. Well, this is our opportunity to say wonderful things about Elmhurst Toyota. We had shopped around for a new Venza so we knew exactly what we wanted. My salesman Khoa Pham (KP) was very knowledgeable, pleasant, honest, had a great pesonality and a hustler when it came to getting back to us with his finds for the Venza we wanted. He gave us the best price on the Venza which definitely made up our minds, and there was no haggling. This alone was a pleasure. He thoroughly explained and demonstated all the features on the Venza, and it was very helpful for us. We will definitely use KP for our next Toyota purchase and recommend him to all of our friends. When it came to purchasing the vehicle we worked with Mike Hackett, Business Manager. Mike knew his stuff, and we were completely finished within 20 minutes. We have never had a deal run so smoothly and efficiently in any car purchase we have ever made. Last but not least, we met Jim Magnelli, Sales Manager, stop by before we left the show room to thank us for buying at Elmhurst Toyota. He was so kind and truly sincere in telling us if we had any problems to see him. It was a great feeling! So don't hesitate to shop at Elmhurst Toyota......they are a "Class Act"!!!! Debbie and Larry Knysch Bensenville, IL More

It was a great experience buying a car from Toyota Elmhurst and I did not know it would turn out so easy. The deal was facilitated through a knowledgeable and friendly staff (namely, Justyna, a biling Elmhurst and I did not know it would turn out so easy. The deal was facilitated through a knowledgeable and friendly staff (namely, Justyna, a bilingual sales associate) and a very receptive and reasonable manager (Vladimir). Once he agreed on the price (which was literally exactly how much I wanted to pay) the deal followed through like a simple formality. Justyna offered me a comprehensive test drive and helped me customize the car with the accessories I selected and followed up the deal with the service department. After the test drive I was convinced that buying this car was a good choice. The purchase was a joyfull and pleasing experience and I trully feel lucky for giving Elmhurst Toyota a try. Two thumbs up! Cristian & Kasia, Itasca, IL More

I gave the above rating for several reasons: first, I decided to go online because I have many responsibilities and my time have to be well spent. I have had previous experience with buying cars, which w decided to go online because I have many responsibilities and my time have to be well spent. I have had previous experience with buying cars, which was a very long process. I looked up the nearest Toyota dealers to my home and decided to give Elmhusrt Toyota a call. The moment I called to the time I drove off with my new toyota was a pleasant experience. I was encouraged to fill out the credit application online; once this process was completed, I was contacted within an hour as well as received an email. Andy Tylak was my sales consultant. Andy explained many options to me and kept me informed of the entire process. Andy was very nice and made me feel at ease. Finally, I appreciated the invitation to contact Andy and the Toyota Elmhusrt family for any concerns and questions. Thanks for such pleasant service! More