McGrath Elmhurst Toyota

Rude, unhelpful experience. My son and i went there yesterday to test drive two models to help narrow the search for his first vehicle purchase. We were greeted by the person at My son and i went there yesterday to test drive two models to help narrow the search for his first vehicle purchase. We were greeted by the person at the desk, told her what we were there for, she paged an available sales person. After no one came over, she yelled over towards a couple sales people standing there talking to each other. She said Omar can you please come help these customers. Omar came over, we told him what we were there for, he said that he couldn't help us, they had no cars to test drive. He offered no alternatives, no suggestions, no ideas, nothing, just stood there. We just left. I understand that the auto sales environment is very is a state of flux, but feel the least he could have done was offer potential alternatives. Like, let me check our incoming inventory for you, or maybe try this other dealership, or this alternate car that we do have that would be similar. We had visited two nearby competitor dealerships and had a significantly better customer experience. I will never go back to this dealership or recommend it to anyone I speak with. I am a local Elmhurst resident of over 25 years. More

Worst professionalism, rude arrogant people in parts depth I've ever had to deal with. I received an item which was completely different from what was advertised. I returned item an delivered. 4 days la depth I've ever had to deal with. I received an item which was completely different from what was advertised. I returned item an delivered. 4 days later no refund. The person answering the phones literally argued called names an slammed the phone hanging up on me. Pathetic jack xxx. More

Melissa took an incredible amount of time with me as she listened as I explained exactly what I was looking for. She was able to locate an inbound vehicle that had everything I had hoped to find. She kept listened as I explained exactly what I was looking for. She was able to locate an inbound vehicle that had everything I had hoped to find. She kept me informed as to when it would arrive and then arranged for delivery on a day and time that was convenient for me. It was one of the most enjoyable purchases I have ever made and I could not have been more pleased. Thank you, Melissa! More

Low pressure sales tactics, friendly and responsive sale team (Melissa Garcia was phenomenal), great dealership environment team (Melissa Garcia was phenomenal), great dealership environment More

The Dealership was GREAT but what really made this purchase really stand out was Melissa. She took her time I did not feel any sales pressure she helped me find the right car and made me feel like par purchase really stand out was Melissa. She took her time I did not feel any sales pressure she helped me find the right car and made me feel like part of the family. She was professional and courteous and very personable. I did not feel rushed in making a decision. I was very comfortable in the dealership and was able to take my time and think it through and Melissa helped and answered all of my questions. Thank You Toyota Elmhurst and Melissa for make my dream of owning a new car a reality. More

Elmhurst Toyota will always be my go to dealership for sales and service...great staff! sales and service...great staff! More

Everyone I worked with was personable and interested in my satisfaction (even in difficult times that are beyond anyone's control). In this past year of 2022, I had my cataylitic converter stolen, waiting my satisfaction (even in difficult times that are beyond anyone's control). In this past year of 2022, I had my cataylitic converter stolen, waiting five months for the part. Also, about two months into my wait for the catalytic converter, I had decided it was time for a new car (which ended up taking four months to arrive). As frustrated as I was at times, my Service Advisor, Abigail, was patient and advocated for me, always so kind and pleasant. Meanwhile, Kevin Merce in Internet Sales played a significant role of answering my questions and keeping me up beat that 'my new car would one day come'. Then I simply "had a moment" of frustration and freakout, when family was tired of loaning me their car and I was tempted to cart my Prius off for aftermarket parts. This is when good sense and encredible accomodation was provided to me via a complementary car rental that I ended up having for one month. For this, Dave Hsu can fully be credited with saving my satisfaction with Elmhurst Toyota car service and the sale of the new car (I was considering walking out on my deposit). So, I sat back in a stylish Camry XSE and wondered which would arrive first, my 2023 Corolla Hybrid or a catalytic converter for my 2015 Prius. All turned out well, the Prius was fixed in November in perfect condition for selling at it's above market value and Melissa Garcia was fun, welcoming and got me going with the whole tutorial of driving my amazing new car. Thank you Elmhurst Toyota, I'm a lifer with you all. More

The dealership is always clean, staff is friendly, and I always know that I will be treated fairly and with respect always know that I will be treated fairly and with respect More

Elmhurst Toyota is GREAT! It was easy to make an appointment and I was greeted immediately upon my arrival. I was informed fully about the service before, during, and after It was easy to make an appointment and I was greeted immediately upon my arrival. I was informed fully about the service before, during, and after it was completed. The waiting room is pleasant and the free coffee is good. Check out was fast and friendly. It's always a pleasure to bring my van here for service! More

The coffee is good, but the service isn’t. I went to Elmhurst Toyota for a six month oil change. Upon arrival at 10:50 it took a few minutes before I was acknowledged and a few more before I w I went to Elmhurst Toyota for a six month oil change. Upon arrival at 10:50 it took a few minutes before I was acknowledged and a few more before I was helped. Once helped and sent to the waiting area, I wish I would have started a nice long movie to spend the time with. I would have rather have spent the three hours watching the trials of the Corleone Family than the finding out after one hour I needed and air filter, seeing my car pulled into the parking lot done after the second hour and waiting a third hour before receiving my keys and invoice. More