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McGrath Elmhurst Toyota
Elmhurst, IL
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John, Todd, and Faustino were as professional and courteous as any B2C associates that I've had the pleasure of working with. They each set realistic expectations and overdelivered on their promises courteous as any B2C associates that I've had the pleasure of working with. They each set realistic expectations and overdelivered on their promises. I'd recommend their service for anyone looking for purchase or maintenance of a car. I can't thank them enough for a great experience! More
This was one of the most enjoyable car buying experiences I have had. There was no hard sales, just a completely pleasant experience. Justyna was knowlegeable, coureous and most professinal. I have had. There was no hard sales, just a completely pleasant experience. Justyna was knowlegeable, coureous and most professinal. More
When i call to the dealership they connected to Justyna. When i call to the dealership they connected to Justyna. She explained to me everything very clear. Immediately i decided to buy the car and went When i call to the dealership they connected to Justyna. She explained to me everything very clear. Immediately i decided to buy the car and went to her right away. She was very polite and give all information and took me for a test drive and explained everything in the car and even she tuned up my cell phone to the car. She was very friendly and I will sent more people to her to buy car. She greeted us very nice. She made the process very easy and quick. Also explained about about the accessories i can buy from dealership. More
After searching for months for the 22" TRD wheels for a Toyota Tundra all over the US, only to be told that it had to be installed on the truck from the factory. Curt was able to deliver!!! Anyone wh for a Toyota Tundra all over the US, only to be told that it had to be installed on the truck from the factory. Curt was able to deliver!!! Anyone who is familiar with these wheels knows how difficult it is to get them. I live in metro Atlanta and talked to over 7 dealerships here and many more throughout the US an could not get these wheels. I even called TRD in California to see if there was a way and no luck. I don't know how he did it, but Curt did it and it is Christmas in May for me. Curt provided excellent communication through the whole process. He updated me when he said he would and discounted the price to cover the shipping from Chicago to Atlanta. I appreciate Curt going the extra mile to service me (the customer). Thanks again. More
Eddie Acosta and Larry Skelly were terrific, accommodating, very good at returning phone calls and user friendly, they went over and above trying to make this a positive experience for me.Todd T accommodating, very good at returning phone calls and user friendly, they went over and above trying to make this a positive experience for me.Todd Thiede was not as helpful, in fact, there was some discrepancy between what he stated about the paperwork , and what i firmly thought was an honest mistake on his part, however, both Eddie and Larry made it "right"!!! and the bottom line is the car is terrific. Overall a good experience and I would recommend this dealer to my friends Harriet Cohen More
Tomas was patient and provided all requested information. The dealership was comfortable. The service department addressed some small concerns I had in a timely manner. I am VERY happy with my purchase an The dealership was comfortable. The service department addressed some small concerns I had in a timely manner. I am VERY happy with my purchase and would return to this dealership for service or another purchase. More
I purchased a new Sienna for my wife from Justyna who is the best car sale consultant I have ever met. The whole process is so smooth without the usual car sale pressure, and she got the most competitive pr the best car sale consultant I have ever met. The whole process is so smooth without the usual car sale pressure, and she got the most competitive price we wanted. After the purchase, she patiently showed us most of the features of this new car one by one including hooking up blue tooth to my wife's cell phone. We really appreciated her effort and make my FIRST new car purchase experience a wonderful story to tell the family and friends. More
Merritt was absolutely amazing. She is professional, friendly and easy to work with. After days of researching my husband and I finally decided on what we wanted. We wanted a black RAV4 limited with ter friendly and easy to work with. After days of researching my husband and I finally decided on what we wanted. We wanted a black RAV4 limited with terracotta interior with the least bells and whistles. She found us the perfect RAV4 at another dealership. She arranged a dealer trade and it worked out great. She even warned us about a scam Grossinger toyota was doing. They said they were offering 0% APR for 72 months but Merritt showed us reviews of other costumers that said that they hike up the price to offer the 0%. Merritt saved us time and energy. She's the best. More
Appreciated Andy's "no pressure" style and sincere desire to help me find what works for me. He was patient, helpful, and I greatly appreciated his attitude and honesty in helping me find the sincere desire to help me find what works for me. He was patient, helpful, and I greatly appreciated his attitude and honesty in helping me find the best deal to suit what I was looking for. More
Tomas Lozano the salesman provided great costumer service although he does have to work on being professional at work ie. not swearing . This review was based mainly on my interactions with the financial although he does have to work on being professional at work ie. not swearing . This review was based mainly on my interactions with the financial manager (Tony), although the salesman made a mistake with the pricing he didn't honor it and completely refused to work with us. His answer was "there is nothing I can do about it" and was unwilling to sit down with us and go through the different options. If I wasn't in a rush to buy the car, I would have gladly walked out of there. I will make sure NOT to recommend Elmhurst Toyota, it is not worth the trouble. More