McGrath Elmhurst Toyota

Taking shortcuts on used vehicles I purchased a used vehicle from Elmhurst Toyota 5-6 months ago. I accepted a new job and needed a vehicle within 2 weeks. I purchased a 2002 VW Passat I purchased a used vehicle from Elmhurst Toyota 5-6 months ago. I accepted a new job and needed a vehicle within 2 weeks. I purchased a 2002 VW Passat from them. They had a big list of things they did on it: new tires, new brakes, rotors, serpentine belt, head gasket. The sales person John G was good overall but every time we negotiated a price he had to consult with his manager first which ate up some time. I would have given them 4 starts in April because I felt I purchased the vehicle at a fair price. My commute is small only putting on 1,600 miles since last April. A rattle stared a few months back and has gotten worse. I also noticed steam coming from the right side of the engine on cold days. After getting married and buying a house I finally found time to have the vehicle looked at. I went to PerformanceWerks who specializes in imports (German/European cars). They said when the brakes were installed no brake hardware was installed with them causing the rattle; brakes 101. The steam was from several gaskets and seals that were leaking severely. I mentioned that the head gasket was replaced in April. PerformanceWerks said they should have replaced all gaskets and not reuse them; an $850 cost on my end now. Although Elmhurst had a big long list of things they did to the car they took shortcuts at every corner leaving me with the bill. I had high hopes for Elmhurst Toyota based on reviews but what they did with this vehicle and me is no better than a sleazy used car salesman. More

BAIT AND SWITCH OFFER Recently went to dealer to purchase vehicle based on a good online quote, which ALL dealers are doing these days. It was not honored, in fact the offe Recently went to dealer to purchase vehicle based on a good online quote, which ALL dealers are doing these days. It was not honored, in fact the offer was off by almost $1000. Was given many poor lies which were obvious to be lies, still gave dealer a chance since my time is valuable, and decided to try to begin a negotiation for a vehicle. No counteroffer was worked with, not even $1 off. On top of all this time that was wasted at this dealer the color selection was very poor and yet they still were not willing to work with us. Went 2 days later to nearby Toyota where my online quote WAS honored and manager WAS negotiable and I purchased vehicle without issue. More

Top-Notch Service I have been using Elmhurst Toyota service since I purchased my vehicle there, and their service has always been excellent. Even after the two-year fre I have been using Elmhurst Toyota service since I purchased my vehicle there, and their service has always been excellent. Even after the two-year free maintenance expired I continued going there. They don't talk down to you and they always try to explain what's going on, which isn't always easy given the complexity of vehicles today. The service center itself is well organized. Their shuttle service is very convenient. It allows you to leave the car with them if you don't need it for the day, and they can work on it without trying to rush because you're sitting in the waiting room. Yes, in general, it sometimes costs more to get work done at a dealer service center compared to a non-dealer service, but sometimes it's worth the extra cost. I have no reservations about continuing to bring my vehicle there for service. More

Great experience I came for 10,000 miles service. The job was done professionally and in timely fashion manner. I experienced very courteous personnel and good quality I came for 10,000 miles service. The job was done professionally and in timely fashion manner. I experienced very courteous personnel and good quality work. More

Excellent, knowledgeable,friendly-Anthony Landi & crew Excellent, friendly, knowledgeable = Anthony Landi Thank you Anthony and team for keeping me car in great shape and me safe while driving! I'll be b Excellent, friendly, knowledgeable = Anthony Landi Thank you Anthony and team for keeping me car in great shape and me safe while driving! I'll be back at the end of October to begin the winterizing process. More

Four years and counting Another great experience with the service department at Elmhurst Toyota. Kudos to Anthony Landis again! Helped me get the car quickly as I needed it Another great experience with the service department at Elmhurst Toyota. Kudos to Anthony Landis again! Helped me get the car quickly as I needed it that day. Explained the suggestions they had and guided me through which ne are more crucial and doable in the short time I had. Can't thank him enough for also pointing the best deal I can get with the numerous coupons and offers the dealership sends. After 4 years I keep on bringing my car there despite the fact there are 2 or 3 Toyota dealerships closer to me. More

Great people to work with Very courteous service personnel - I came in for my first (free) 5,000 mile servicing, but the staff was very nice - inquired how I liked the new Priu Very courteous service personnel - I came in for my first (free) 5,000 mile servicing, but the staff was very nice - inquired how I liked the new Prius and was genuinely interested in my comments. It was very busy when I came, but every attempt was made to get my car done as quickly as possible. Everything is well-organized and done with a personal touch. I could go closer to get my car serviced, but I'll keep going to Elmhurst Toyota! More

Awesome experience! I had the best experience at the dealership, and it was all thanks to Vlad Rikham. He helped me pick out the exact car I wanted and made sure it was i I had the best experience at the dealership, and it was all thanks to Vlad Rikham. He helped me pick out the exact car I wanted and made sure it was in stock. He got me a great deal and helped me with the trade-in offer to make sure I was getting the most out of my money. I was able to drive away with my brand new Scion IM and I could not be happier. Thank you so much Vlad!! I highly recommend this location. More

Awesome experience Great work by David, Todd and Tony... they were professional and courteous and made the whole process very straight forward and concise for us. Highly Great work by David, Todd and Tony... they were professional and courteous and made the whole process very straight forward and concise for us. Highly recommend these guys and certainly will be back for service and another Toyota when the time comes in 10-12 years! More

Great Service! Fabulous and wonderful job. Great customer service. Friendly and very welcoming! They did a fabulous job on my 2016 Camry. Definitely recommend to che Fabulous and wonderful job. Great customer service. Friendly and very welcoming! They did a fabulous job on my 2016 Camry. Definitely recommend to check out the Toyota Dealer on Lake Street! More