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McGrath Elmhurst Toyota

Elmhurst, IL

4.4
839 Reviews

440 W. Lake Street

Elmhurst, IL

60126

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Showing 839 reviews

March 01, 2017

First time buying a car Steven "Steve", was very nice. He always wanted to make sure that my needs and wants were met when deciding which vehicle was best for me and he answe More

by karina95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Salidas
Mar 02, 2017 -

McGrath Elmhurst Toyota responded

We appreciate you for taking the time to assign our dealership with such an excellent star rating. It helps us to know that Steve was able to meet the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

March 01, 2017

6 years of service experiences In/out when promised. People greet you with smile, every level from service advisor to cashier. Kept me advised of how things are going while accommod More

by wilber11
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hsu
Mar 02, 2017 -

McGrath Elmhurst Toyota responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Elmhurst Toyota special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

January 03, 2017

Friendly, honest, reliable Since I made my first Toyota purchase in 2005 I have used this dealership to service my cars. Their service team is the very best! Always cheerful a More

by Lynn Phipps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Briggs, Tommy Mulak
Jan 06, 2017 -

McGrath Elmhurst Toyota responded

We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Elmhurst Toyota, we value our customers and we look forward to seeing you on your next visit. Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

December 22, 2016

Great customer service Dave is my go to guy when it comes to getting service done on my FR-S. Elmhurst Toyota always goes out of their way to ensure I'm satisfied with the s More

by Lalo86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Briggs, David Hsu
Dec 23, 2016 -

McGrath Elmhurst Toyota responded

Thank you for taking the time to write this fantastic review about Elmhurst Toyota! Our team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again! Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

December 12, 2016

Faustino is the best! I have been buying and servicing my cars at Elmhurst Toyota for nearly a decade. I always seek out Faustino when I bring the car in for service becaus More

by Tomcpa2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Faustino Huerta
Dec 22, 2016 -

McGrath Elmhurst Toyota responded

Thanks so much for your feedback as well as your loyalty on Elmhurst Toyota. We appreciate building long term customer relationships and we truly value your business. Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

December 07, 2016

45,000 mile Maintenance Service Dave Hsu was my Service Consultant. Dave was very polite and professional. I have dealt with Dave in the past as well and he always keeps you update More

by Barbara C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hsu
Dec 08, 2016 -

McGrath Elmhurst Toyota responded

Barbara, thank you for the awesome feedback! You're right, Dave is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

December 01, 2016

Service folks are always friendly and helpful! This is the second vehicle that I have purchased from Elmhurst and have always been pleased with the personnel. The service department is especially g More

by James Kurtz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Montes
Dec 02, 2016 -

McGrath Elmhurst Toyota responded

James, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

November 22, 2016

Service appointment I made reservations to have my 6 month service check up on my new Toyota I bought from Elmhurst Toyota.I called Monday night and they scheduled me for More

by Len 77
Recommend Dealer
No
Employees Worked With
Was not employees fault
Dec 08, 2016 -

McGrath Elmhurst Toyota responded

I am sorry to hear about your experience with us. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

November 22, 2016

Outstanding Great experience with steven salidas he made my dream come true with no rush all questions answered and all possible options, I strongly recommend ste More

by Pilot8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Salidas, Faustino Huerta, Mike Hackett
Nov 23, 2016 -

McGrath Elmhurst Toyota responded

Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience with Steven at Elmhurst Toyota! If there is anything else we can do for you just give us a call! Regards, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

October 18, 2016

Excellent Service I bought my car at this dealership and have been bringing my car here for Toyota care. Always excellent service, friendly advisor, Dave Hsu, professio More

by Olivia Black
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Hsu
Oct 19, 2016 -

McGrath Elmhurst Toyota responded

Olivia, thanks so much for this 5-star review about your service experience here at Elmhurst Toyota! We always enjoy hearing from our customers. I am pleased to hear that Dave has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

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