McGrath Elmhurst Toyota

Friendly, honest, reliable Since I made my first Toyota purchase in 2005 I have used this dealership to service my cars. Their service team is the very best! Always cheerful a Since I made my first Toyota purchase in 2005 I have used this dealership to service my cars. Their service team is the very best! Always cheerful and ready to serve! Tommy was the first service rep I dealt with and still rely on him whenever I go there--he is amazing! Over the years I've also dealt with most all of the other team members and they are just as wonderful. It doesn't really matter who takes cares of you at Elmhurst--'cause they ALL "take care of you." If I've ever had an issue to be dealt with, they do so professionally and quickly. I trust the service team completely. Also a sign of a caring place--they always not only welcome my dogs, but they have treats!!!!! Fabulous! More

Great customer service Dave is my go to guy when it comes to getting service done on my FR-S. Elmhurst Toyota always goes out of their way to ensure I'm satisfied with the s Dave is my go to guy when it comes to getting service done on my FR-S. Elmhurst Toyota always goes out of their way to ensure I'm satisfied with the service done to my vehicle. Prices are fair and they get the job done quickly. Dave and Dan are very professional and I always recommend my friends to this dealer. More

Faustino is the best! I have been buying and servicing my cars at Elmhurst Toyota for nearly a decade. I always seek out Faustino when I bring the car in for service becaus I have been buying and servicing my cars at Elmhurst Toyota for nearly a decade. I always seek out Faustino when I bring the car in for service because I can trust him to provide honest advice. More

45,000 mile Maintenance Service Dave Hsu was my Service Consultant. Dave was very polite and professional. I have dealt with Dave in the past as well and he always keeps you update Dave Hsu was my Service Consultant. Dave was very polite and professional. I have dealt with Dave in the past as well and he always keeps you updated on the service needed for your vehicle. On this visit, Dave explained I had an issue with linkage and Dave called the extended warranty division and got it covered under that policy. Dave is an asset to your service department. More

Service folks are always friendly and helpful! This is the second vehicle that I have purchased from Elmhurst and have always been pleased with the personnel. The service department is especially g This is the second vehicle that I have purchased from Elmhurst and have always been pleased with the personnel. The service department is especially good and the service attendants are always friendly and helpful. I would recommend the service department to meet all your vehicle needs. More

Service appointment I made reservations to have my 6 month service check up on my new Toyota I bought from Elmhurst Toyota.I called Monday night and they scheduled me for I made reservations to have my 6 month service check up on my new Toyota I bought from Elmhurst Toyota.I called Monday night and they scheduled me for 10:30 am Tuesday. They told me that reservations were not needed but recommended. I arrived 15 minutes early and was told that it would be at least 1 hour and 45 minutes wait since during week days it's 1st come first served. So much for making reservations. I went To Schaumburg Toyota the same day at 1:00 and had my car serviced and washed and on my way home at 1:50. The facility and staff is top notch. Also found out that I was mislead on my Camry when I bought it. More

Outstanding Great experience with steven salidas he made my dream come true with no rush all questions answered and all possible options, I strongly recommend ste Great experience with steven salidas he made my dream come true with no rush all questions answered and all possible options, I strongly recommend steven and elmhurst toyota to get your new purchase you will be so happy to visit them More

Excellent Service I bought my car at this dealership and have been bringing my car here for Toyota care. Always excellent service, friendly advisor, Dave Hsu, professio I bought my car at this dealership and have been bringing my car here for Toyota care. Always excellent service, friendly advisor, Dave Hsu, professional and timely job, very accommodating as soon as I pulled in the service area. More

Taking shortcuts on used vehicles I purchased a used vehicle from Elmhurst Toyota 5-6 months ago. I accepted a new job and needed a vehicle within 2 weeks. I purchased a 2002 VW Passat I purchased a used vehicle from Elmhurst Toyota 5-6 months ago. I accepted a new job and needed a vehicle within 2 weeks. I purchased a 2002 VW Passat from them. They had a big list of things they did on it: new tires, new brakes, rotors, serpentine belt, head gasket. The sales person John G was good overall but every time we negotiated a price he had to consult with his manager first which ate up some time. I would have given them 4 starts in April because I felt I purchased the vehicle at a fair price. My commute is small only putting on 1,600 miles since last April. A rattle stared a few months back and has gotten worse. I also noticed steam coming from the right side of the engine on cold days. After getting married and buying a house I finally found time to have the vehicle looked at. I went to PerformanceWerks who specializes in imports (German/European cars). They said when the brakes were installed no brake hardware was installed with them causing the rattle; brakes 101. The steam was from several gaskets and seals that were leaking severely. I mentioned that the head gasket was replaced in April. PerformanceWerks said they should have replaced all gaskets and not reuse them; an $850 cost on my end now. Although Elmhurst had a big long list of things they did to the car they took shortcuts at every corner leaving me with the bill. I had high hopes for Elmhurst Toyota based on reviews but what they did with this vehicle and me is no better than a sleazy used car salesman. More

BAIT AND SWITCH OFFER Recently went to dealer to purchase vehicle based on a good online quote, which ALL dealers are doing these days. It was not honored, in fact the offe Recently went to dealer to purchase vehicle based on a good online quote, which ALL dealers are doing these days. It was not honored, in fact the offer was off by almost $1000. Was given many poor lies which were obvious to be lies, still gave dealer a chance since my time is valuable, and decided to try to begin a negotiation for a vehicle. No counteroffer was worked with, not even $1 off. On top of all this time that was wasted at this dealer the color selection was very poor and yet they still were not willing to work with us. Went 2 days later to nearby Toyota where my online quote WAS honored and manager WAS negotiable and I purchased vehicle without issue. More