McGrath Elmhurst Toyota

Routine Service No surprises. In for routine service appointment. Dropped car off, got ride home from porter, got call saying the car was ready when promised, port No surprises. In for routine service appointment. Dropped car off, got ride home from porter, got call saying the car was ready when promised, porter picked me up and finally the cost of repairs was as promised. What more can you want? More

Stan Hopper - Best Parts Guys Ever A+ Service STAN HOPPER is the best parts professional I have come across in my many years of purchasing OEM parts. His level of service and attention to the cust STAN HOPPER is the best parts professional I have come across in my many years of purchasing OEM parts. His level of service and attention to the customer's need is unmatched. I have been purchasing parts from Elmhurst prior to Stan taking over for Curt Aigner. Even when we first started doing business together, he treated me as if I was his only customer, and that has not changed since. Over the years Stan has become more of a friend than parts manager in my opinion, and have gotten to know him on more of a personal level. This is difficult for most Part Managers to obtain due to work load, time constraints, other priorities ect, but Stan seems to make it look easy. I hope everyone else enjoys the service they have received from Stan, Allen and Adam. These are the ONLY guys I trust to order or simply locate New and/or Rare Toyota Supra OEM parts. THANK YOU Stan and Elmhurst for truly making me feel like part of the family, even though I live out of state. You have a customer for life! More

Great dealership They did a great job, fast and easy, drove off the lot within two hours with a new truck. I would recommend this dealership to a friend. They did a great job, fast and easy, drove off the lot within two hours with a new truck. I would recommend this dealership to a friend. More

Can't recommend Pete I have waited about a month before writing this review to try to be fair. I have bought several used cars and cannot recommend the salesman "Pete." I have waited about a month before writing this review to try to be fair. I have bought several used cars and cannot recommend the salesman "Pete." He is very much a traditional pushy, dishonest used car salesman, so if that kind of experience appeals to you, then you would like him. I am actually fine with the process but would not buy from Pete again. My stepdaughter drove the 2007 Prius we bought, with low miles, just three days after purchasing it, into the city for a swim meet and when she emerged a couple hours later, it was dead as a door nail. I know quite a lot about Prii, including that if their batteries start acting up, they really must be replaced (12V, not hybrid battery), even if they are testing okay. They will keep acting up until replaced. Frankly, given that the car died three days after purchase (and nothing was left on, etc.), I did not expect the dealership to give me a hard time about replacing the battery, but it was really horrible. We spent the entire day there before managing to get them to replace the battery. Pete was not only NOT an advocate in any way, he actually discouraged the sales manager from replacing it until I had written a positive review! He tried to get me to split the cost of it first, which of course would have just been paying for it since they are not paying retail. The cost is about $350. You will endure a lot of pressure from Pete, will likely not get a fair deal, and then you will not be treated well if there are problems. Pete literally lied throughout the sale, which I know, such as telling me a hybrid battery would only cost $1,250 there if it needed to be replaced. That is an outrageous lie. The part alone is minimum double that amount. I asked him for something in writing from the service dept. and was informed they didn't have anything in writing but he had spoken with someone and the cost is actually $2,500. This was one of many typical used car salesman lies. It is not easy to find an older Prius with low miles or I would have just left during this process. I do not like to write negative reviews, which is why I waited to make sure I wasn't overly harsh, but it isn't going to get any better than this sadly. More

Experience with Elmhurst Toyota was horrible-bordered fraud This has to be one of the worst, most unethical new car dealerships I have ever been to. I visited this dealership having already done all the resear This has to be one of the worst, most unethical new car dealerships I have ever been to. I visited this dealership having already done all the research I needed to in order to buy a 2017 RAV4 XLW AWD for my daughter. This may be a long review, but trust me you want to read it before you think about doing business with these guys - and I have pictures to prove how dirty they are. I immediately told the sales person that I had NO time to waste, I know what options I wanted, I knew the color that I wanted, I knew the sticker price of the car I want, I had 2 offers that were aggressive and I was willing to buy on the spot if they offered the best price. Obviously they wanted to know what offer I had and I said no. I was not going to waste time going back and forth to have each dealer beat the other offer by $50. They had a shot to give me an aggressive price -if its good I buy. If it's not I walk. The car they had had a sticker price of $30,352, which is the same as the other dealerships. I asked for the out the door price - including ALL tax, title, plates, etc. I felt like they knew I was serious and was initially encouraged when they came back with an out the door price of $27,133. It was close to the lowest price and very competitive-enough so to make a counteroffer. I told the sales guy if they accept $26,500 I will buy it now. He asked me to sign on that offer - which I did. He came back and said they best they could do is $26,816. It was $100 better than my lowest offer, so, I accepted verbally and called my daughter so we can wrap up the deal. This is where these dirt bags go completely unethical. As we are writing up the deal and discussing upgrades like auto start etc, these xxxx bags pull a classic "bait & switch". They now tell me the offer they made was not on the car we test drove, but the base model with a lower sticker price! Keep in mind...we never discussed or looked at another car other than the one with a sticker price of $30,352. The funny thing is that unbeknownst to them I took a cell phone picture of both the deal sheet of the car we were discussing as well as the offer they asked me to sign which documents the "deal". If I can, I will post the images so you (as well as the dirt bags at Elmhurst Toyota) can see what a bunch of idiots they are. Long story. I went to Oakbrook Toyota. Showed them the pictures and explained the story and bought the car from there. Folks, they experience is night and day. The two dealerships are close distance apart. Do yourself a favor and go to Oakbrook Toyota. They are so much more honest, ethical and fair to deal with. Bottom line. It's not worth the risk doing business with someone who will waste your time and is not honorable or honest. More

The best experience I've had at a dealership. Brian was helpful and very thorough pleasant and knowledgeable. He will always be my "go to" person. I was told my car would be ready at 4'o'clock Brian was helpful and very thorough pleasant and knowledgeable. He will always be my "go to" person. I was told my car would be ready at 4'o'clock and it was right on time. My thanks goes out to the nechanic as well. He did an awesome job. Thanks Brian! More

My "Go-To" Parts Guy - Stan Hopper! I've been ordering Supra parts through Elmhurst Toyota for many years. I've always received fantastic customer service and support , especially from S I've been ordering Supra parts through Elmhurst Toyota for many years. I've always received fantastic customer service and support , especially from Stan Hopper. It's always a great pleasure to speak with Stan. He is extremely professional, courteous, and knowledgeable in all of our dealings. He always goes above and beyond to ensure he can get me the parts I need in a timely manner each time. I have 2 other Toyota dealers local to me, but I will continue to contact Stan Hopper for all of my future Toyota parts needs. Thanks for all your help Stan! More

First time buying a car Steven "Steve", was very nice. He always wanted to make sure that my needs and wants were met when deciding which vehicle was best for me and he answe Steven "Steve", was very nice. He always wanted to make sure that my needs and wants were met when deciding which vehicle was best for me and he answered all my questions (which were a lot as a first time buyer). Steve was able to find the color and interior I wanted after thinking it would not be in stock so I knew it was meant to be! I love my new Corolla, thanks Steve!!! More

6 years of service experiences In/out when promised. People greet you with smile, every level from service advisor to cashier. Kept me advised of how things are going while accommod In/out when promised. People greet you with smile, every level from service advisor to cashier. Kept me advised of how things are going while accommodating my over-night work schedule. More

Friendly, honest, reliable Since I made my first Toyota purchase in 2005 I have used this dealership to service my cars. Their service team is the very best! Always cheerful a Since I made my first Toyota purchase in 2005 I have used this dealership to service my cars. Their service team is the very best! Always cheerful and ready to serve! Tommy was the first service rep I dealt with and still rely on him whenever I go there--he is amazing! Over the years I've also dealt with most all of the other team members and they are just as wonderful. It doesn't really matter who takes cares of you at Elmhurst--'cause they ALL "take care of you." If I've ever had an issue to be dealt with, they do so professionally and quickly. I trust the service team completely. Also a sign of a caring place--they always not only welcome my dogs, but they have treats!!!!! Fabulous! More