McGrath Elmhurst Toyota

This place is full of scam artists, liars, and full of unbelieveable price gouging. Tony the sales manager Dan the parts director and Brian the service manager literally will price gouge recommend unneces unbelieveable price gouging. Tony the sales manager Dan the parts director and Brian the service manager literally will price gouge recommend unnecessary work and lie to your face about services or prices. Let me start by saying this store has no general manager although tony misrepresents himself online as the owner and likes to tell people he is the owner he is in fact not the owner... there is no general manager according to them the owner is the general manager and he doesn't get involved in the business... but aren't you the owner tony...what a convenient lie and shady business practice. And if you reach out to Toyota they recommends you talk to the general manager owner, or the customer relations manager... thiers no general manager or customer relations manager and tony is not the owner although he continues to misrepresent himself as the owner... they have refused to service my car under warranty because I told dan I wouldn't be price gouged and when I called him out for inflating price and phony services he has refused to do work on my car or even sell me parts or tires even though I had an appointment for a warranty service they are beyond inconsiderate and have discriminatory business practices they charge people different prices and use labor phony labor cost to increase prices. 140 dollars to change a tail light they tried to rip me off to do work that requires a screwdriver and takes 5 minutes The sales man mario used high pressure tactics trying to keep you there long and also the guy literally was like what do I have to do to make you walk out of here with it today, this financing offer may not last and this is a limited time buy I can get you well off mark up they used every tactic in the book he could muster I though I got a good price but the next day I went to their Toyota Elmhurst. Com and it was 1200 less than what I paid. in fact they care nothing about you as a person and are only concerned with making a sale they didn't care about my budget or if I could afford it they didnt ask what I did or how much i earned they did anything just to make a sale. why do I say this. Because i was unemployed doing uber for two weeks I literally gave them no proof of income no pay stubs and filled out no paperwork for a loan the fiance guy literally made stuff up to be honest I didn't fill out anything I just signed on the line. I could only imagine the lies David told Toyota fiance I even told him I have a stress migraine even gave me aspirin. They didn't care had to make a sale. In all reality that was a high risk loan for me that left me stress sick for weeks I truly intended to just look at a car not take out a 25000 plus loan. What david put told them for proof of income or fiance information I could only imagine the lies. Just wanted to get me outta there with a loan. He did several things wrong which I was not aware of until months later ie maintenance plan was supposeded to included in my haggling I thought... Anyway my issue began with discovering that first bought a RIP off maintenance plan and that the 5 free services were just a scam to keep you coming in Tony even tells people you'll pay more for a maintenance plan which is a lie he just wants to keep you coming in so they can inflate prices. I had a taillight assembly leak water they said it would cost 480 to replace 280 for the part and 140 labor to replace it. Total scam to do this job requires a screwdriver and takes three minutes is the same as changing a taillight bulb and the part Is priced differently on thier website even if they order it they won't give you an honest price it was marked up 4 times their cost. They have ripped me off on several services and lied to my face about pricing and repair cost. Dan and Brian are liars I called another dealership told me how to do the repair myself said I wouldn't feel right charging you for that repair do you have a screwdriver oh and try silicone don't replace the part??!! Who is the owner? Tony Dan and Brian are liars More

i bought this 2020 camry xse v6 from this toyota elmhurst il dealership and after few days i started hearing a weird noise when my car is in idle position and engine is ON. i took it to the this dealership a il dealership and after few days i started hearing a weird noise when my car is in idle position and engine is ON. i took it to the this dealership and next day they called me and said there is nothing wrong with my car. but when i drove again the same noise was there. after some time i took the car again and this time i was told the same story by them. so long story short i went to them 3 times but they always told me that there is no noise. but today when i took the car again and ask the mechanic to go for a test drive with me ,he did noticed the same noise and asked me to leave the car so that he can check it. and then they called me and said that there is some damage to my exhaust shield and this is because i hit the car somewhere. i went to the dealer and asked to meet their service and parts director and actually i was standing at his door but he refused to meet me because he according to him he is busy and dont have time to meet me. i requested again to Daniel(service director) that i had contacted him earlier few weeks ago about the situation and he sent me an email and also promised me that he will look into the matter but he again refused to meet. this is only because he knew that the fault was there in my car and thats was a company’s fault but now they are asking me to pay $613. for the repairs as warranty will not cover it. i told him that when i bought the car 3 times why i was not told that there is some damage and now when you guys are telling me after 6 months and on my fourth visit that its my fault. i told them on my very first visit that the noise is there since the day i bought it. but dealership and service director Daniel refused to address my issue. worst customer service seen by this director Daniel and dealership. they just sold me this faulty car and now am stuck with it. More

A great and smooth buy! Enrique Valdivia was an awesome agent. He made everything painless. All my queries were answered satisfactorily. Todd Thiede was an awesome help too! He found me very good deal. I agent. He made everything painless. All my queries were answered satisfactorily. Todd Thiede was an awesome help too! He found me very good deal. I am very happy with my 2016 Rav4! Thank you Enrique! Thank you Todd! More

Excellent experience! I had a WONDERFUL experience with Steve Salidas! He was patient, knowledgeable, and definitely went above and beyond to take care of me while I bought I had a WONDERFUL experience with Steve Salidas! He was patient, knowledgeable, and definitely went above and beyond to take care of me while I bought my dream car. After the purchase of the car was complete, he made sure the car was set up for me. Even took his own time to set up my Bluetooth! To top it off, he gave a few key chains and a little stuffed Toyota giraffe to commemorate the moment. Inside the dealership is set up like a small town, very cute and clean. I didn't have to spend much time there because they were very efficient despite it being a Saturday. I was there for 1.5 hours and left with a car! I would definitely recommend Steve and Elmhurst Toyota to a friend. More

Just visited them yesterday... Had scheduled appointment... 3 hours waiting... Said me they needed more time, because they got some problems, but HAVE NO IDEA, what is going on with 3 month old appointment... 3 hours waiting... Said me they needed more time, because they got some problems, but HAVE NO IDEA, what is going on with 3 month old car! Said: can't give me loaner car on that time, because it's out of their policy... asked me about carwash... even didn't do that, at the end... I had recall paper, - even didn't do that... THEY WAS DOING NOTHING DURING 3 HOURS WITH MY CAR! Had small defect on my rear bumper plastic (could fix by myself...), but asked them to see this, - they said: let's go to your native dealership, in Romeoville...)))) I live 50 miles away...:)))) I was calling to Toyota customer service, they were really surprised about all of this "Service"... P.S.: I was reading previous review from one lady: she said they are liers... THAT'S TRUE! More

Lies, Lies and more Lies I went to Elmhurst Toyota after my 3 month old car was totaled in an accident. I'd had an 18 year relationship with them and our family had leased 10 I went to Elmhurst Toyota after my 3 month old car was totaled in an accident. I'd had an 18 year relationship with them and our family had leased 10 cars and outright purchased another. I thought they would be helpful to an extremely long-term customer. I spoke with my salesman, Steven Salidas and Tony Gmitrovic. I wanted another 2019 Camry XLE. Tony told me one did not exist in the red color I wanted. He also told me that they did not have a 2020 and could not get one without ordering it from Toyota. All lies. Eighteen year relationship and I was told lie after lie. Three other dealerships had the 2019 Camry I wanted and every other dealership I spoke with had the red one in a 2020. I went to Continental Toyota and they happily traded a vehicle with another dealership to get me a red 2019 Toyota Camry XLE. Will never be back. More

*****Do not buy a used car here!! I did 1 year ago and have put almost $3000 in repairs!!! They power washed the engine to clean off the oil that turned out to be a fire hazard to sell the car, they don't have put almost $3000 in repairs!!! They power washed the engine to clean off the oil that turned out to be a fire hazard to sell the car, they don't sell quality used cars!! More

Visit to the dealership for tire pressure light on On August 12, 2019, I dropped off my vehicle, a 2019 Toyota Sienna, with Elmhurst Toyota Dealership.  On this newly-purchased Sienna, the tire press On August 12, 2019, I dropped off my vehicle, a 2019 Toyota Sienna, with Elmhurst Toyota Dealership.  On this newly-purchased Sienna, the tire pressure light on the dashboard was always on.  After carefully checking the tire pressure on all tires, it was clear that there was a malfunction with the sensor.  Elmhurst Toyota Dealership quoted a price of $135, to cover the cost of a computer diagnosis, to which I agreed.  Over the course of three days, with collaborating correspondence, the technicians working at the dealerships were unable to identify the problem.  Over the course of the three days, I received phone calls from the dealership with updates, each concluding that they needed more time to further troubleshoot the issue.  During this period, as I rely on my vehicle for my occupation, I missed my usual revenue and earnings.  On August 14, 2019, I returned to the Elmhurst Toyota Dealership to collect my car.  To my complete surprise, the service representative who had assisted me was supplanted by Daniel Briggs, the Parts & Service Director, who angrily presented me with an invoice for $1,800.  He was absolutely dismissive of my concerns about the enormous sum, and was resentful of my profession, exclaiming, "WHATEVER HE SAID ABOUT WHEELCHAIR ACCESSIBLE TAXIS," in a derogatory manner.  I explained that I only agreed to the diagnosis with the stated fee of $135, as is stated and recorded in the invoice.  Director Daniel Briggs lectured that Elmhurst Toyota Dealership had to be compensated for the uncalculated and unstated hours of labor, and that the diagnosis fee of $135 did not apply.  Because Elmhurst Toyota Dealership was unable to correctly run a diagnosis, their Director's decision was to charge me for the arbitrarily calculated labor that wasn't able to detect any issue.  Had it been conveyed to me at any point during the THREE?  FOUR? voice mails and phone conversations that I would be expected to pay for the hours of labor used to discover nothing, I would have removed the vehicle from their facility as soon as they informed me pricing had changed. Parts & Service Director Daniel Briggs disparagingly told me that if I want my vehicle back, I need to pay the invoice in full.  Perhaps feeling guilty for his abstract and randomly calculated hours of labor, he offered a 10% discount. The following day, August 15, 2019, I returned as I had no choice but to pay the invoice so that I could have my car back as it is essential to my career.  The bait-and-switch invoicing along with the condescending and patronizing attitude of Parts & Service Director Daniel Briggs was deeply dissatisfying.  More