McGrath Elmhurst Toyota

Excellent experience! I had a WONDERFUL experience with Steve Salidas! He was patient, knowledgeable, and definitely went above and beyond to take care of me while I bought I had a WONDERFUL experience with Steve Salidas! He was patient, knowledgeable, and definitely went above and beyond to take care of me while I bought my dream car. After the purchase of the car was complete, he made sure the car was set up for me. Even took his own time to set up my Bluetooth! To top it off, he gave a few key chains and a little stuffed Toyota giraffe to commemorate the moment. Inside the dealership is set up like a small town, very cute and clean. I didn't have to spend much time there because they were very efficient despite it being a Saturday. I was there for 1.5 hours and left with a car! I would definitely recommend Steve and Elmhurst Toyota to a friend. More

Just visited them yesterday... Had scheduled appointment... 3 hours waiting... Said me they needed more time, because they got some problems, but HAVE NO IDEA, what is going on with 3 month old appointment... 3 hours waiting... Said me they needed more time, because they got some problems, but HAVE NO IDEA, what is going on with 3 month old car! Said: can't give me loaner car on that time, because it's out of their policy... asked me about carwash... even didn't do that, at the end... I had recall paper, - even didn't do that... THEY WAS DOING NOTHING DURING 3 HOURS WITH MY CAR! Had small defect on my rear bumper plastic (could fix by myself...), but asked them to see this, - they said: let's go to your native dealership, in Romeoville...)))) I live 50 miles away...:)))) I was calling to Toyota customer service, they were really surprised about all of this "Service"... P.S.: I was reading previous review from one lady: she said they are liers... THAT'S TRUE! More

Lies, Lies and more Lies I went to Elmhurst Toyota after my 3 month old car was totaled in an accident. I'd had an 18 year relationship with them and our family had leased 10 I went to Elmhurst Toyota after my 3 month old car was totaled in an accident. I'd had an 18 year relationship with them and our family had leased 10 cars and outright purchased another. I thought they would be helpful to an extremely long-term customer. I spoke with my salesman, Steven Salidas and Tony Gmitrovic. I wanted another 2019 Camry XLE. Tony told me one did not exist in the red color I wanted. He also told me that they did not have a 2020 and could not get one without ordering it from Toyota. All lies. Eighteen year relationship and I was told lie after lie. Three other dealerships had the 2019 Camry I wanted and every other dealership I spoke with had the red one in a 2020. I went to Continental Toyota and they happily traded a vehicle with another dealership to get me a red 2019 Toyota Camry XLE. Will never be back. More

*****Do not buy a used car here!! I did 1 year ago and have put almost $3000 in repairs!!! They power washed the engine to clean off the oil that turned out to be a fire hazard to sell the car, they don't have put almost $3000 in repairs!!! They power washed the engine to clean off the oil that turned out to be a fire hazard to sell the car, they don't sell quality used cars!! More

Visit to the dealership for tire pressure light on On August 12, 2019, I dropped off my vehicle, a 2019 Toyota Sienna, with Elmhurst Toyota Dealership.  On this newly-purchased Sienna, the tire press On August 12, 2019, I dropped off my vehicle, a 2019 Toyota Sienna, with Elmhurst Toyota Dealership.  On this newly-purchased Sienna, the tire pressure light on the dashboard was always on.  After carefully checking the tire pressure on all tires, it was clear that there was a malfunction with the sensor.  Elmhurst Toyota Dealership quoted a price of $135, to cover the cost of a computer diagnosis, to which I agreed.  Over the course of three days, with collaborating correspondence, the technicians working at the dealerships were unable to identify the problem.  Over the course of the three days, I received phone calls from the dealership with updates, each concluding that they needed more time to further troubleshoot the issue.  During this period, as I rely on my vehicle for my occupation, I missed my usual revenue and earnings.  On August 14, 2019, I returned to the Elmhurst Toyota Dealership to collect my car.  To my complete surprise, the service representative who had assisted me was supplanted by Daniel Briggs, the Parts & Service Director, who angrily presented me with an invoice for $1,800.  He was absolutely dismissive of my concerns about the enormous sum, and was resentful of my profession, exclaiming, "WHATEVER HE SAID ABOUT WHEELCHAIR ACCESSIBLE TAXIS," in a derogatory manner.  I explained that I only agreed to the diagnosis with the stated fee of $135, as is stated and recorded in the invoice.  Director Daniel Briggs lectured that Elmhurst Toyota Dealership had to be compensated for the uncalculated and unstated hours of labor, and that the diagnosis fee of $135 did not apply.  Because Elmhurst Toyota Dealership was unable to correctly run a diagnosis, their Director's decision was to charge me for the arbitrarily calculated labor that wasn't able to detect any issue.  Had it been conveyed to me at any point during the THREE?  FOUR? voice mails and phone conversations that I would be expected to pay for the hours of labor used to discover nothing, I would have removed the vehicle from their facility as soon as they informed me pricing had changed. Parts & Service Director Daniel Briggs disparagingly told me that if I want my vehicle back, I need to pay the invoice in full.  Perhaps feeling guilty for his abstract and randomly calculated hours of labor, he offered a 10% discount. The following day, August 15, 2019, I returned as I had no choice but to pay the invoice so that I could have my car back as it is essential to my career.  The bait-and-switch invoicing along with the condescending and patronizing attitude of Parts & Service Director Daniel Briggs was deeply dissatisfying.  More

Great experience. Couldn't be happier with the way things went. I was in the market for a 2019 Tundra. Melissa worked with me to get to the perfect price. She was quick Couldn't be happier with the way things went. I was in the market for a 2019 Tundra. Melissa worked with me to get to the perfect price. She was quick, knowlegable and even stayed much later than she was supposed to to get the deal done. More

Great experience Pressure free atmosphere and great people to deal with. Very nice establishment , great showroom , and a great selection of new and used vehicles. Hi Pressure free atmosphere and great people to deal with. Very nice establishment , great showroom , and a great selection of new and used vehicles. Highly recommended. More

Great Dealer Very professional dealership and dealers. Very helpful and pleasant staff. Very helpful with every visit, wether it’s for a purchase or even simple ro Very professional dealership and dealers. Very helpful and pleasant staff. Very helpful with every visit, wether it’s for a purchase or even simple routine maintenance. More