McGrath Elmhurst Toyota

My purchase with Enrique Valdivia is very smoothly. He is very knowledgeable. I would refer friends to this location. The showroom is big and comfortable. very knowledgeable. I would refer friends to this location. The showroom is big and comfortable. More

The only person I trust with any car related matter is Omar. Ive leased 2 cars from him and Ive always left happy! He is always so cheerful and helpful! Omar. Ive leased 2 cars from him and Ive always left happy! He is always so cheerful and helpful! More

Kevin Gomez was pretty awesome, as a young person myself I seriously cannot express how great they were, easy and transparent to work with in every way. I seriously cannot express how great they were, easy and transparent to work with in every way. More

The 1st time we visited Elmhurst Toyota we were greeted and attended by Omar Sherief. He helped us purchase our 1st 2010 Toyota Corolla. Then me and wife bought a 2nd vehicle an 2012 Toyota Highlander. Sin and attended by Omar Sherief. He helped us purchase our 1st 2010 Toyota Corolla. Then me and wife bought a 2nd vehicle an 2012 Toyota Highlander. Since then we have traded both vehicles in for newer ones, brought him my son and my daughter to purchase a car and referred him several friends and family because we loved his customer service. All the salesman and staff at Elmhurst Toyota are excellent but Omar is our salesman and we highly recommend him to anyone. A true professional, he makes purchasing a vehicle a comfortable and pleasant experience no hassle and is very knowledgeable and familiar with his new and used inventory. Thank you Omar for everything! Also want to thank the service department team because it's not only important to have a great salesperson but also a great service department experience and we have always been 100% satisfied with the professionalism and expertise of our service rep Dave Hsu who's helped me and my family with any service needs or issues we had. Thank you Dave! More

I went for 15000 miles service with my Highlander. As always, the service was done in excellent, professional and courtesy way. Sylvia and Molly took care about whole process in easy and friendly manner. always, the service was done in excellent, professional and courtesy way. Sylvia and Molly took care about whole process in easy and friendly manner. More

Service department was very accommodating - all work was explained ahead of time, and nothing was done without checking with me first. As I needed to wait for a part, staff drove me home, and then picked explained ahead of time, and nothing was done without checking with me first. As I needed to wait for a part, staff drove me home, and then picked me up again when the car was ready. The price I paid was just as quoted, and all my questions were answered thoroughly. This is why I always choose Elmhurst Toyota! More

I fail to see the point in a warranty when said warranty is worthless and dealers are just the same. Got a CEL in my truck after filling up along with a rough idle and sputtering issues. Knowing that I is worthless and dealers are just the same. Got a CEL in my truck after filling up along with a rough idle and sputtering issues. Knowing that I needed an oil change anyway I parked my truck and set out to the dealer the following morning to get it checked out. Seeing that I have a 75,000mi warranty and my truck only has 36,800mi there shouldn't be an issue right? Wrong. After changing my oil Elmhurst toyota called me and stated that they found contaminated fuel in the vehicle and that the issue was not covered under warranty so that if I would like it fixed it would cost $800 to do so. That didn't sit right with me so I went and took a look at my warranty agreement directly from Toyota and saw that fuel system is covered under warranty and the only disqualifying Factor would be if I put the wrong fuel in the vehicle. I didn't go to the diesel pump and I didn't try putting any racing gas in it so it couldn't have been me. I also don't know any rational human being that is testing all of their fuel at the pump. I left a voicemail for the service manager explaining the issue and explaining my findings of the warranty coverage expecting that customer service wasn't completely dead. You would think somebody who is attempting to be a lifelong customer at their dealership would be treated a little better right? Wrong again. Service manager called me back this morning and gave me pretty much the same statement but added that if I wanted to dispute it I could call Toyota financial services and see if they're willing to do anything about it. So he gave me the required information and the corporate number for Toyota financial services so that I could call and inquire about my warranty. You would think a company with a reputation for some of the most reliable Vehicles manufactured on the face of this planet would be willing to help a lifelong customer with multiple Toyota vehicles in his driveway when a catastrophic failure happens before the warranty is even up. That makes sense right? Still wrong. Toyota corporate gave me the same runaround with that suit & tie pizzazz on top of it. They found a very kind way to tell me to go pound sand. So now I sit here with a truck that I intended to drive for a long time wondering if I even want it anymore and wondering if I still want to get another Toyota. I had plans to get a Tundra at some point soon but it seems that Chrysler or Ford it's going to end up getting my business seeing how Toyota has treated me as of late. From this point forward I definitely will not be visiting Elmhurst Toyota for anything because regular maintenance and warranty issues should not be an uphill battle for a customer who enjoys his vehicle. It seems they have a hard-on for squeezing the little man out of his money instead of charging the corporate end. And you would think with all of the things going on with society right now you would want to give the little guy a break but Elmhurst Toyota wants you to dump that wallet. Because unfortunately this isn't the first time either. My last time at Elmhurst Toyota I brought my truck in for a squeaking pulley and the service department was reluctant to do the repair. They had my truck for 5 days before telling me that it was ready and when I picked the truck up it was making the same noise because while they had replaced the bad pulley they left the damaged belt on my truck. It had to sit at the dealership for another 4 days before I got it back in correct running order. If I do stay with the Toyota brand I will have to end up going to Classic Toyota in Waukegan where I bought my truck because both times I purchased vehicles there I was treated very well and had a very positive experience. I would visit them more often it's just that it's difficult to drive an hour away for regular service with everything else I have going on in my life. Classic is an excellent dealership and they treat their customers very well I just wish they were closer. More

This dealer cares only about the sale, and nothing more. If you are looking for transparency or an honest company with normal policies, don’t go here. :::car buying experience with Elmhurst Toyota::: If you are looking for transparency or an honest company with normal policies, don’t go here. :::car buying experience with Elmhurst Toyota::: Us: Hmm we really like this one model given the features but prefer the look of this other model Sales: No problem! Just buy the part and have it added to the one you like! Us: Great, let’s do it! ::::spends a ton of money on a new car and after market product; signs nothing warning us of anything::: Us: Excuse me, this product isn’t working to our satisfaction and is actually a safety hazard while driving. Can you help us? Service: Oh no that’s the way that product was designed, and we get a number of similar complaints on it. It’s working the way it was intended. Sorry. Us: Corporate, can you help us? Corporate: Sorry, Toyota recommends against adding after-market products and our dealers can do whatever they want with absolutely no ramifications. :::Attempt to get a call back from Elmhurst Toyota to get some sort of fair resolution::: Services/Sales: :::Silence::: :::Out of $700::: This is real life business with Elmhurst Toyota and Toyota Corporate. I promise you if they told us 1) it wasn’t recommended, and/or 2) if we didn’t like it they would do nothing, WE WOULD HAVE PASSED. Shame on us for thinking Toyota and Elmhurst Toyota would be like any other reputable business entity that works with their customers (who just spent a ton of money and asking for a percent back) to come to a fair resolution. GO ELSEWHERE. More

Very shady people working here, complete con job in the parts department. Poor description of part compatibility and then only refund half the cost of the returned item because the plastic bag the part cam parts department. Poor description of part compatibility and then only refund half the cost of the returned item because the plastic bag the part came in was torn open. More