McGrath City Mazda

Great Competitive Service I went there today to look at a Used 2013 Smart Fortwo. Went in just after they opened and Mr. Marius Petrutiu was right there to meet and greet me. A I went there today to look at a Used 2013 Smart Fortwo. Went in just after they opened and Mr. Marius Petrutiu was right there to meet and greet me. After we took the car a test drive we sat down and spent about two hours appraising my trade in, filling out applications and negotiating possible finance rates and lengths. He listened to my input and was willing and able to compete with fellow loan offers from other financial institutions like Chase. When all was said and done I spent two hours buying the car I wanted with a finance deal that beat all of his competitors. Mr. Petrutiu was patient and explained what he had to explain and delegated what had to be delegated, he also put in good words directly to there financiers that allowed me to get the deal that I desired. I highly recommend you come out in and talk directly to the Marius or other dealer assistants so that you can attain the deal you desire that is a win/win for everybody involved. More

beware of the so-called autobarn protection plan Review update: I have talked to the management and they apologized and refunded the full amount that I paid for the protection plan. The following is Review update: I have talked to the management and they apologized and refunded the full amount that I paid for the protection plan. The following is my original review. "The sales person at this location clearly lied to me and my wife that we have to include their own 2-year protection plan which cost $1,395 to buy the used car that we were interested in. After purchasing the car, I have contacted the insurance company and found out it was simply not true. I contacted the general manager at the dealership to request the cancellation of the protection plan with a full refund. Although he promised to process this in our initial phone conversation, now he is not answering my phone nor replying to my e-mail and phone message. I now have a high doubt if this would be processed on time. Regardless this cancellation and refund are made on time or not, lying to the customers about this costly protection plan is illegal and should be prevented in the future." More

They had my car for over a month. I took my car in for a new clutch. They told me that it would be a few days as they needed a part. They then broke my transmission, did not complete s I took my car in for a new clutch. They told me that it would be a few days as they needed a part. They then broke my transmission, did not complete service any time they said they would, and ended up with my car for over a month. There was no discount or apology. More

Very dissatisfied Do not trade your car there. Unless you paid off. Coz, they won't pay your trade in finance company for long time. So, that means your credit is doo Do not trade your car there. Unless you paid off. Coz, they won't pay your trade in finance company for long time. So, that means your credit is doom. I had a very stressful moments with this dealer. And these managers won't even return your call. I'm truly regretting giving business to this dealer. Well, live n learn. More

Excellent Customer Service I bought my car from the Evanston Mazda location about a year ago. Loved the car but never drove it so decided to see if the dealership would take it I bought my car from the Evanston Mazda location about a year ago. Loved the car but never drove it so decided to see if the dealership would take it back. The Evanston location didn't have any availability so I decided to take it to the cicero location. There I ran into Pat Patterson about actually selling my car back to the dealership. I have nothing but good things to say regarding my engagement with him. He would always return my calls, work with whatever questions I had and would always deliver on his word. He's knowledgeable, follows up on outstanding questions, and I always felt like I was in good hands during the selling back process. In the end I was happy as I was able to sell my car back to the dealership and they (Pat) was able to turn it around quickly and re-sell it. I would definitely recommend working with Pat if you ever find yourself at the Mazda cicero location. He is great to work with and always delivers. More

Excellent Customer Experience We have been out comparing cars and going to different dealership. When we came to Autobarn City Madza we were met with friendly staff. The general ma We have been out comparing cars and going to different dealership. When we came to Autobarn City Madza we were met with friendly staff. The general manager Dan & salesman Dean made us feel welcome and were very attentive to what we were looking for and they were able to work within our budget. Needless to say walked out we our car and the follow up the next day to ensure things were good and if we needed anything. They customer appreciation nights are an excellent touch. I highly recommend this dealership! More

Best buying experience ever I had spoken with the used car manager Patrick late Friday night about a Mercedes Benz that was on their website. He told be all about the vehicle and I had spoken with the used car manager Patrick late Friday night about a Mercedes Benz that was on their website. He told be all about the vehicle and answered all my questions without passing me off go a salesman. He asked if I was going to come in and take a look at the vehicle the following day but I wasn't sure what our schedule looked like for Saturday and I told him I would get back to him. The next morning Patrick called me just to thank me for my interest in the vehicle and to let me know if I had any questions I could call him directly on his cell number. I told him my wife and I were going to look at a few other Mercedes we saw online and that we might stop in and look at the one he had. He said he completely understood and that we should do our research to make sure we were getting the best vehicle at the best price. All he asked was that before we purchased a vehicle that we gave him a call to. After looking at the other 3 vehicles something told me to at least go see what he had to offer. So we called Patrick to make sure the vehicle was still available and at this time it was 5:30 and we wouldn't be there until 6:00 or 6:15 and they close at 6. He said not to worry about it come on in take a look at this vehicle he would stay as late as possible. Once we got there he was busy with a few other customers but stopped what he was doing to get up and introduce himself and asked if it would be OK if he had a salesman show us the vehicle while he finished a few things up. So he called Perry over who was great he took us upstairs to the huge indoor showroom and went over all the options on the vehicle and then we went for a test drive and fell in love with the vehicle. When we got back Patrick was finished up with the other customers and brought us into his office. My wife said to him I'm not sure what you have done to my husband but he wouldn't do anything until he came to see what you could do. The other 3 dealerships tried everything they could to get us to purchase from them. Something just told me to go see what Patrick and give him the opportunity to impress me. And that he did everything from the original phone call to finalizing the paperwork was absolutely amazing. No back and forth games no sales pitch that we have all heard a million times. You could tell both Patrick and the rest of the staff were there to help make not only our buying process but everyone's buying process the best it could possibly be. Then on Monday I got a call from Patrick to make sure we loves the vehicle and to see if we had any additional questions. I have bought plenty of vehicles before and very rarely do you get a salesman to follow up just to make sure everything was OK let alone a manager. I HIGHLY RECOMMEND ANYONE AND EVERYONE THAT'S LOOKING FOR A NEW MAZDA OR ANYTHING USED TO GO SEE PATRICK AND THE TEAM AT THE AUTOBARN CITY MAZDA STORE IT WILL BE THE BEST DECISION YOU MAKE More

Bad employees make unhappy customers After over 5 hours of waiting my wife and I were finally going to walk out with the 3rd row Dodge Journey that we wanted. Ready to leave and try putti After over 5 hours of waiting my wife and I were finally going to walk out with the 3rd row Dodge Journey that we wanted. Ready to leave and try putting the 3rd row up and find out as we're leaving there is no 3rd row , (only reason we were buying a car was for 3rd row). Our sales associate apologized , assured us we would be taken care of the following Monday after the weekend. We kept the 2 row vehicle for the weekend went home and later that evening tried leaving and neither of the remotes had enough battery to open the vehicle (something I feel should be checked before selling a 20000 dollar vehicle). Monday comes we finally get the remotes to work enough to return the vehicle, upgrade to an even newer Journey and thought we were done and happy. When we left the dealership we were given two keys. Once realizing one of the keys didn't work we returned to autobarn and was told by the horrible customer service "service desk" we would have to pay 140 dollars and couldn't even do it that day if we wanted. We spoke to a manager and he explained that we were only supposed to be givin 1 key and that the employee who made the mistake no longer worked for them but in trying to make us happy gave us a full tank of gas. The manager was probably the most helpful person but unfortunately the manager isn't the sales person most customers deal with on a daily basis. After finally getting everything right besides the additional key that we now have that doesn't work for the car we thought we would take advantage of the "free car wash" that comes with purchasing a new vehicle. After the car wash the car is brought around and the window is completely down. I am not a auto professional but seems pretty basic after a car wash to make sure the windows are up so it doesn't cause water marks. When I went back the next day to get another car wash to hopefully have a better experience I was told it would be over an hour , which wouldn't have been a problem except my precious car wash I was told would take a half hour and took over an hour alone. I explained to the service desk guy who's been there each time I've come in that the wash was horrible and his response was only repeating what I had said "oh it was horrible" was the response. No apology no attempt to make the customer happy. I'm very disappointed that this is where we ended up buying the vehicle but will make sure to let friends , family and review sites not to make the same mistake. More

An enjoyable car shopping experience, at last! Nothing I dread more than car shopping! A few days earlier I walked out of Grossinger Toyota Goose Island as they refused to quote me pricing without Nothing I dread more than car shopping! A few days earlier I walked out of Grossinger Toyota Goose Island as they refused to quote me pricing without running my credit! It that legal, I think not. On New Year's day we walked into Autobarn City Mazda and Dominique assisted us. She was great, down to earth and didn't give us the canned pitch. Instead she was warm, friendly and tried to connect on a personal level. During the negotiations there was a bit of back and forth, in the end we reached a fair deal. Over the next week we received several follow up calls to ask if we had any questions and if we were happy with our purchase, including the GM. A week later we took a road trip and a light came, I sent a text to the manager, Thijs, who responded in less than 15 minutes to explain the issue, exceptional service!! A few weeks later I returned for a car wash ( unlimited washed included for as long as you own the car!) and had the light serviced. The staff was friendly, kept me updated on the status and notified me of a recall that was fixed on the spot. Dominique happened to be in that day and quickly came over to say hello and congratulate me on our new baby girl, the reason for the car purchase. I can not say enough great things about the team at City Autobarn Mazda. If you are in the market for a new car, they are the folks to go see. More

HORRIBLE SERVICE Looking for the worst service a dealer can give, you've found the place. Service department gets Negative Stars. The are cheap hired labor with little Looking for the worst service a dealer can give, you've found the place. Service department gets Negative Stars. The are cheap hired labor with little knowledge. More