McGrath City Mazda
Chicago, IL
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WORST..!!!!!!!!! MAZDA Service Center ever In my car, it was an AC cooling problem and to fix it the actual cost was something around 23$ but the service folks team (mainly that Chinese/Japanes In my car, it was an AC cooling problem and to fix it the actual cost was something around 23$ but the service folks team (mainly that Chinese/Japanese guy with a ponytail ) lotted like anything. They charge me total of 253$. They said 140$ is labour/hour. I was like xxxxing why I am an IT engineer, I should be a mechanic who is earning 140$/hour just for disorganize the issue and they took around more than 5 hours of my day for fixing it. I would never ever come over here for the service plus I am gonna post this reviews everywhere so that you guys can learn not to loot someone as he/she doesn't have the knowledge of the domain. If you really think you want me as a customer to be happy please return my half money back and change your looting policy or this mechanics who are involved in looting activity. More
Came in for recall services This place is awesome, waiting area clean. They have the best customer service, they made sure everything that they found was explained clearly after This place is awesome, waiting area clean. They have the best customer service, they made sure everything that they found was explained clearly after inspection More
Best New Car Experience Ever! Manny was a great Sales Rep. He actually talked, asked questions, and LISTENED to what we had to say. He repeatedly went out of his way to make sure w Manny was a great Sales Rep. He actually talked, asked questions, and LISTENED to what we had to say. He repeatedly went out of his way to make sure we were getting exactly the car we wanted. And we did get that car, thanks to Manny. More
Very attentive Manny was great. I was taking my time looking for a new vehicle and he listened and did not rush me in making a decision. Manny was great. I was taking my time looking for a new vehicle and he listened and did not rush me in making a decision. More
Justine provided an exellent customer experience Justine was kind, knowledgeable and patient before, during and after my visit. She made sure my transportation arrangements were taken care off and Justine was kind, knowledgeable and patient before, during and after my visit. She made sure my transportation arrangements were taken care off and explained to me what the issues were and how they were repaired. Justine made me feel comfortable and safe. I recommend her services to all customers! She is awesome! More
OIL CHANGE AND MORE I see that was overcharge , For Oil filter 6.37 5kgood full synthetic oil 30.40 Gasket 1.18 And a replace blade wiper rear 7.00 I see that was overcharge , For Oil filter 6.37 5kgood full synthetic oil 30.40 Gasket 1.18 And a replace blade wiper rear 7.00 l 18.50 = 25.50 l}}}}}} = I did like it? For tire rotation, or and other word they move my front tires to the rear , and rear to the front and labor ???? $ 72, In total I paid for change oil 132.41 total, and I really I don’t think it is correct,. As a customer, I feel that what they did was charge just a lot, to change the oil in my car, and obviously I do not feel happy, at all. In any case I sent this email to you , just not to bother you is to let you know my position and also because I do not have the email from Mr. Barry Eisenman - service manager .... who I should have sent this email, I'm sorry Mr. Dan. More
Great service but.. The service was great only thing that was kind of annoying was that I had issues with getting a loaner and when I did the loaner was filthy. I do unde The service was great only thing that was kind of annoying was that I had issues with getting a loaner and when I did the loaner was filthy. I do understand that the service department was very busy but I was told a loaner would be available for me. You would expect the loaner to be presentable for the customer as that may be their next purchase. More
Great experience Great place to do business with very happy with my purchase will definitely recommend this dealership to friends and family.Matt and Marlena definitel Great place to do business with very happy with my purchase will definitely recommend this dealership to friends and family.Matt and Marlena definitely helped us a bunch. More
Refund after car was purchased I was due a reimbursement for my tags, I called the manager a number of times, and as of today has not returned any call, for after car was purchased I was due a reimbursement for my tags, I called the manager a number of times, and as of today has not returned any call, for this reason I finally reached out to the BBB. More
Bad mechanics Nobody no to fix transmission I go private mechanic ho fix for 600$ To fix transmission Mazda dealer won't to chenge evriting for only 3500$ Nobody no to fix transmission I go private mechanic ho fix for 600$ To fix transmission Mazda dealer won't to chenge evriting for only 3500$ More