McGrath City Mazda

Great Experience Every Time! I have been bringing my car in for service for the last 3 years and every time I am impressed with the exceptional customer service of all employees e I have been bringing my car in for service for the last 3 years and every time I am impressed with the exceptional customer service of all employees encountered. Oil changes have always been done in a timely manner and when they notice any other maintenance needs they will first discuss it with you and explain the maintenance needs in depth. More

Good service but always force additional work The main reason I go to this dealership is its location. While they do a fine job as far as I can tell, I'm always left feeling forced into spending m The main reason I go to this dealership is its location. While they do a fine job as far as I can tell, I'm always left feeling forced into spending more. Every time I bring my car in for a service, they apparently find several things in need of "immediate" repair, which always is not the case. It's usually one or maybe two things that actually do need immediate additional work. I appreciate the diagnostics and keeping me informed of my car's condition, but this always makes me feel like they're gauging me for more money instead of looking out for my best interests. This dealership only wants to take your money. In the meantime, they'll do a decent maintenance job, but be prepared to say no to a laundry list of "immediate needs". More

Great Service Brought my car here for an oil change. Customer service was great.. I was in and out in a timely manner. Everyone was really nice. Brought my car here for an oil change. Customer service was great.. I was in and out in a timely manner. Everyone was really nice. More

Above and beyond I came in for recall repairs and was pleasantly surprised how helpful they were without being pushy. They didn’t try to sell me anything extra for my I came in for recall repairs and was pleasantly surprised how helpful they were without being pushy. They didn’t try to sell me anything extra for my 10 year old car with $140k miles that would have been easy. I would have my car serviced there for the last 6 years and going forward if it was not 5 miles from home. They convenience of neighborhood auto shop is too hard to pass up. More

Successful Recall Fix Went in for a recall repair on the brake calipers. Hoped they would only have to replace the shoes but instead had to keep the car a couple days to r Went in for a recall repair on the brake calipers. Hoped they would only have to replace the shoes but instead had to keep the car a couple days to replace the calipers. They lent me a new car to drive around in the meantime. That was pretty nice. Everyone I dealt with was very friendly, especially the lead service desk guy whose name I sadly cannot remember. I'd definitely take my Mazda 6 back there for major service. My key fob battery was low and they replaced it quickly. Now I have to figure out how to change the functionality so it works remotely and I don't have to press the key to the ignition button every time. That part is kind of annoying. More

Oil change I went for Oil change Good customer service Fast service Clean and need Good comunication Delicious snacks,waters,coffee Wi fi internet I went for Oil change Good customer service Fast service Clean and need Good comunication Delicious snacks,waters,coffee Wi fi internet They returned my car clean and washed More

Best car buying experience Autobarn City Mazda is not your typical dealership, from the moment we walked in the door it was a very pleasant, non-pushy experience. Gabe greeted Autobarn City Mazda is not your typical dealership, from the moment we walked in the door it was a very pleasant, non-pushy experience. Gabe greeted us and he was very nice and extremely knowledgeable and enthusiastic about Mazda. He has a lot of passion for cars and knows everything about the Mazda 3 inside and out (probably all the vehicles but we were only interested in the 3). Gabe was just awesome, he came in on his day off to make sure the sale of the vehicle went smoothly and to give us a detailed, in-depth personal tutorial on the Mazda 3! While we were looking at the vehicle the service manager came by and spoke with us, he too has a passion for cars and was very comfortable to talk to. Everyone we met was very open about Mazda and the vehicle and did not try and hide anything. We also worked with Brian and Carl, they too were very nice to deal with. I really felt that they treated us like family. More

Way above and beyond what was expected I drove in and was immediately greeted by Justine. I described my problem to her in as much detail as I could. Luckily for me Justine was patient and I drove in and was immediately greeted by Justine. I described my problem to her in as much detail as I could. Luckily for me Justine was patient and listened to everything I said without interruption (thanks Justine). A few minutes later, Jerry went on a test drive with me to better understand my problem (again thanks for that Jerry). I felt like I left my car in capable/good hands so right-off-the-bat it was 5 star service. Later that day Justine called/emailed/texted me the diagnosis and we were able to agree and proceed with repairs. Also spoke with Tommy a few times, he was very helpful, a good guy. I wound up getting a loaner vehicle (thanks Barry) until repairs were complete, everything went well there. Two days later I returned the loaner vehicle and picked up my ride. Barry came out again to ensure everything went well, we spoke for a good length of time which made me feel important (was cool). Afterwards I left and no problems since. Thanks to you all for the help in getting my CX-5 back up and running you guys and gals deserve a raise for doing a good job. -Carlos Ramos More

Great experience..... great dealership! Very professional and knowledgeable staff. In our opinion this Mazda dealership excels. If you are looking at purchasing/ leasing a Mazda this dealers Very professional and knowledgeable staff. In our opinion this Mazda dealership excels. If you are looking at purchasing/ leasing a Mazda this dealership should be at the top of your list. More

WORST..!!!!!!!!! MAZDA Service Center ever In my car, it was an AC cooling problem and to fix it the actual cost was something around 23$ but the service folks team (mainly that Chinese/Japanes In my car, it was an AC cooling problem and to fix it the actual cost was something around 23$ but the service folks team (mainly that Chinese/Japanese guy with a ponytail ) lotted like anything. They charge me total of 253$. They said 140$ is labour/hour. I was like xxxxing why I am an IT engineer, I should be a mechanic who is earning 140$/hour just for disorganize the issue and they took around more than 5 hours of my day for fixing it. I would never ever come over here for the service plus I am gonna post this reviews everywhere so that you guys can learn not to loot someone as he/she doesn't have the knowledge of the domain. If you really think you want me as a customer to be happy please return my half money back and change your looting policy or this mechanics who are involved in looting activity. More