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McGrath City Hyundai
Chicago, IL
2,493 Reviews
The McGrath Family has over 60 years of car experience. Our secret? We take it one satisfied customer at a time. For over four generations, from sales to service, your complete satisfaction is our number one priority. Starting at the right vehicle, the right price, and we are right down the street. That’s the McGrath Experience. So if you’re in the market for a new or pre-owned vehicle, stop in today, let us earn your business and see why we say… “When you do the Math, you’ll choose McGrath!”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,493 reviews
August 12, 2010
This was first dealer we went to for a used SUV. Typical high-pressure sales tactics to close the deal when we specifically stated we just wanted a quote on a vehicle. We sat in a 2010 SUV and when asked ab high-pressure sales tactics to close the deal when we specifically stated we just wanted a quote on a vehicle. We sat in a 2010 SUV and when asked about a 2009 used version, were told we'd pay the same price for either vehicle. Whaaat??? We wanted to leave, but couldn't get a firm quote unless we took the car home same day. Eddie wanted us to talk to his manager. Told them to call us with a solid quote ASAP and as soon as they gave us one, we'd make a decision. Got several vague messages the following day and when we called back the price was now $4k higher than ballpark price from day before. They wouldn't do any better unless we came to the showroom. Sorry - no thanks - don't need to be coerced into coming back as other dealers gave us competitive prices over the phone. McGrath is the old-fashioned, hard-sell dealership your father warned you about. Don't go... many other reputable dealers out there who deserve your business. More
by kurimoxie
Employees Worked With
Eddie
June 24, 2010
ok. The car, hyundai accent 2009 gls was priced at $12,000 (used) with 30k miles. At another used car lot, the same car with just 14,000 miles was priced at $8,495. McGrath did not provide me with a $12,000 (used) with 30k miles. At another used car lot, the same car with just 14,000 miles was priced at $8,495. McGrath did not provide me with a carfax or autocheck, but when I did look the car up, I found out it had been in an accident. I was told I was approved for financing and took the car home after trading in my other vehicle on a Monday. That weekend, I was told I had to come up with an additional $2,500 to keep the deal. I spend about 4 hours at McGrath on that Saturday while they worked on another deal. They showed me a different vehicle, a 2007 Elantra, which was filthy! Grease spots on the seats and empty fast food boxes inside. When I commented on the condition, the salesman said "What do you expect from a car that's a few years old?" Now - about the finance department. I felt like they thought I was xxxxxxxx or something. They told me to go to another building (McGrath Honda) and "stand by the door while the deal is hot." After signing all the papers and being told the deal had been closed, I was informed I must provide two more proofs of my residence, as I had recently moved. At this point, I just left, as I really didn't think that paying $10,000 for the filthy 2007 Elantra was such a good deal. The salesman also told my 13 daughter that he had underwear older than her. He seemed to have very poor boundaries, and commented several times on how good he looked for his age, which he told us was about 41 - we didn't ask. We came to look at cars, not validate the salesman's ego. Overpriced, poor service, and when we checked the auto check on many of the used vehicles at their lot, we found that most had been in accidents. The salesman put down the used lot (Millenium Auto), but actually, the used cars there were priced much lower, and had clean auto checks. Take your business somewhere else if you want to avoid my bad experience. More
by lovellbaniak
Employees Worked With
Tony (the salesman) and finance department people
August 23, 2009
This is for Mcgrath Honda City in Chicago. This salesman Dave Kazarian upsold me a certified warranty for $500 saying that it covered 100000 miles beyond what the car had on it. When I got the warranty car Dave Kazarian upsold me a certified warranty for $500 saying that it covered 100000 miles beyond what the car had on it. When I got the warranty card in the mail it actually only covered up to 100000 miles...big difference. I was quite upset and asked for a refund and he said there was nothing he could do. Very crooked...never trust this salesmand, I also caught him in a few white lies while we were there. Avoid! More
by tscord
Employees Worked With
Dave Kazarian
