McGrath City Hyundai

Visiting a car dealership can be rewarding or frustrating. McGrath City Hyundai is frustrating. There are things that are not the fault of the salesmen and the dealership, like the horrible loc frustrating. McGrath City Hyundai is frustrating. There are things that are not the fault of the salesmen and the dealership, like the horrible location or the fact that the cars are parked two feet from the curb of a very busy intersection or that for some reason my salesman drove the car down the sidewalk to get it out for a test drive. Then there are things that are just bad sales/customer service. A lot of people enjoy this dealership, so maybe I went on an off day, but I would not recommend McGrath City Hyundai right now. Firstly, the salesman (I will not name names) was overly aggressive. I came in for a quick test drive and to talk about the new Hyundais and the man wouldn't let me leave. I was stuck sitting in his office for two hours while he conintually tried to make new offers for me to buy the car. I made it clear that while I was looking to purchase a vehicle, I had no intention of doing it at that immediate instant and that I wanted to check out other car makers and their inventories, but he would not take not right now for an answer. I only got out of there because I told him I had to leave for family business. Not to mention, he called me daily tryinig to pitch me the car even after I told him I was no longer interested. Secondly, the staff, outside of the manager, did not know much about their cars. I would ask simple questions and the answer I would always get is "I will have to check and get back to you". Thirdly, the dealership puts pin-stripes, nitrogen in the tires and other accessories onto their new cars and there is no way to get them not to do those changes, at least according to my salesman, and those alterations cost over a thousand extra dollars on top of the sticker price. Fourthly, the sales floor is large enough to hold six or seven well positioned show cars and yet when I got there, only three cars were on the floor. The cars I were looking at were outside in the freezing cold next to the intersection of Grand and Oak Park. I couldn't understand anything the salesman was saying because all I heard was the traffic and I was freezing. Lastly, when I was test driving the car, I was rudely interrupted by another salesman who was running with the car, pounding on the back trunk while I was in motion. He startled both myself and the salesman working with me. His excuse - he needed the car we were test driving so we had to find another one. No apology either, except a half-assed oops later in the evening while I was stuck in the cubicle trying to leave. I felt bad for my salesman who obviously was embarrassed by his co-workers actions. The only positive I have for my experience was from the manager who was walking the sales floor chatting with shoppers. He knew his cars and customer service better than anyone else there. I would avoid McGrath City Hyundai. More

I had brought in my car to have the Environmental Protection Package applied. They noticed on the initial inspection that I had badly scuffed up one of my rims on a curb and said that they also had Protection Package applied. They noticed on the initial inspection that I had badly scuffed up one of my rims on a curb and said that they also had the company they use to refinish rims coming in to repair a rim for a different customer and asked if I would like him to take a look at mine. I agreed and said to call me with a price. They didn't have any loaner cars left in their pool so they called Enterprise and set up a rental for the day which they paid for. While waiting for Enterprise to come and pick me up, they told me the price to have the rim refinished which I thought was more than fair compared to the cost of the rim. I was called later that day that the EPP was applied and the rim was repaired. The rim looked like new and the car was spotless and shining like the day I drove it off the lot. Fantastic Job. More

I APPRECIATE THE PATIENCE MISS CHRISTINE,AND EDDIE HAD WITH ME.THEY WERE VERY PROFESSIONAL WITH THERE SERVICE,THEY TOOK TIME TO EXPLAIN IN DETAIL ABOUT MY NEW CAR. THEY EVEN SHOWED CONCERNS AFTER I LEFT, WITH ME.THEY WERE VERY PROFESSIONAL WITH THERE SERVICE,THEY TOOK TIME TO EXPLAIN IN DETAIL ABOUT MY NEW CAR. THEY EVEN SHOWED CONCERNS AFTER I LEFT,BY CHECKING TO SEE IF I WAS A HAPPY CUSTOMER BY PHONE.THANKS AND I'M VERY HAPPY. More

I had an issue with my 2010 Hyundai Sonata GLS. My Car I had an issue with my 2010 Hyundai Sonata GLS. My Car would not start and I had it towed to Mcgrath Hyundai on 1/9/12. I called the dealership and I had an issue with my 2010 Hyundai Sonata GLS. My Car would not start and I had it towed to Mcgrath Hyundai on 1/9/12. I called the dealership and Christine was very friendly and accommadating,she made sure my car was serviced in an efficient and timely manner. She called me several times to update me and also worked to get me a loaner car the same day. My Car needed a new starter and was ready at 10:00 A:M the following morning. I came away very impressed with the service department at Mcgrath Hyundai. More

Car broke down. Called them up. Gave me great advice. Helped me through the whole process. Reminded me of my Roadside assistance. Car was towed to McGraff Dealership. Car fixed and returned next day. No Helped me through the whole process. Reminded me of my Roadside assistance. Car was towed to McGraff Dealership. Car fixed and returned next day. No Hazzels, plenty of patience, no pressure and covered by my warranty. Absoulety no out of pocket expenses. Thank you very much. This is the second car I have bought from them and couldn't be more satisfied. Thank you Christine and Ed always. Karen U. More

Purchased a new 2011 Sonata 2.0T here and the entire experience from price negotiation thru delivery and continued service could not have been better. When you return for maintenance you're greeted like experience from price negotiation thru delivery and continued service could not have been better. When you return for maintenance you're greeted like family. I actually enjoy getting the oil changed. Its easy to give this operation a 5+ star reference. Hats are off to Eddie Deppens - Sales Allison Schroeder - Client Relations Chris Tonelli - Service Coordinator Eddie - Service Manager and all of the fellows in the shop with whom I had contact, all assetts to McGrath. If the rest of the McGrath dealerships run like this one McGrath is a top place to shop. More

Great job with customer service, 100% for Christine and Ed.Great team work. The customer service that is given by these two associates will definitely keep the consumer coming back!! I did have a bad e Ed.Great team work. The customer service that is given by these two associates will definitely keep the consumer coming back!! I did have a bad experience with a sales person Kissy last year and I was not going to return to Mcgrath!I was told that Kissy was no longer with the company and decided to give Mcgrath another chance and now I'm very glad I did. With Christine and Ed's honesty, knowledge,professionalism and courtesy, they are definitely an asset to Mcgrath and I will continue purchasing and recommending Mcgrath to friends and family. These two make you feel like family. Chrsitne and Ed went out of their way to help me retify a problem with my automatic start until the issue was resolved. Mcgrath, you did a great job going forward with a better team. Thank you, C. Heatley More

This is the friendliest auto dealership I have ever been to.I tell all my friends this is the place to go for anything.I get all my service done there and always will. to.I tell all my friends this is the place to go for anything.I get all my service done there and always will. More