McGrath City Hyundai

Even though we purchased both of our Hyundais from another dealership, the employees at McGrath treated us as if we were long time customers at their dealership. We intend to have both our cars servi another dealership, the employees at McGrath treated us as if we were long time customers at their dealership. We intend to have both our cars serviced at McGrath in the future and plan on purchasing a new car there this FAll. More

This was the 2nd Hyundai dealership that I had been to in 1 week. The 1st one I went to was Rosens in Algonquin. I had a terrific experience there despite the fact that they weren't able to find the exact ca 1 week. The 1st one I went to was Rosens in Algonquin. I had a terrific experience there despite the fact that they weren't able to find the exact car, color and features that I wanted within a few days after going there. They did however improvise and offer to install a sunroof on the same car with lower miles that wasn't the color I desired. They also matched a competitor's price. The reason I bring this up is because Mcgrath wouldn't match any other dealerships. They kept coming up with excuses why they couldn't. I came to McGrath because they had the car with color and features I wanted on their website. I was hoping to get it for the same price the other dealers would do. This begins the story of the lies and gimmicks they tell at this place! First they wouldn't match Gartner's online prices because the car they showed me that I was interested in was a "1 owner" car NOT a rental car. Somehow trying to create an illusion in my head that if 1 owner only drove the vehicle it'd be in better shape or something. They wouldn't drop the price for that reason. He said the vehicle goes for 14991 on the website and the best he could do was 14491 and he'd throw in an extended bumper to bumper warranty until 100,000 miles. Needless to say I walked out of there because they wouldn't budge on the price. I spoke with my Dad and he told me to go back there the next day to try to see if I could get them to go lower. As soon as I walked in I went right to Andy who is the manager and verified if the extended bumper to bumper warranty would still be included if I bought today. He said yes. I then went on to deal with Ack who was actually pretty nice and he had nothing to do with mishap. I talked him down to 14,050 after about 4 hrs. Then I viewed the carfax report AGAIN and noticed it says it was registered as a RENTAL car. I immediately felt awful that they lied to me and wanted to leave. I did want the car and I thought the extended bumper to bumper warranty would make up for that lie. Well I went to sign the contract and my Dad kept saying make SURE that extended warranty is in the contract before you sign!! It wasn't and the manager was called into the office to dispute what he had told me. He goes on to tell me that the extended warranty is with the certified vehicles and it's power train only. He said he would have NEVER said that. NOT what he told me the night before. I was not hearing voices when he told me that he had a "coupon" from Hyundai that would extend the bumper to bumper warranty. Another reason why he couldn't lower the price! They were very firm on 14461 the night before. It's like a bait and switch at this place. Very shady business if you ask me. It's standard that certified cars come with the 60,000 or 5yr bumper to bumper plus the power train warranty. I also say honesty is the best policy. This place is a JOKE! I wasted almost my whole day off juggling on a "deal" I come to find out after leaving the 2nd time that the car I was going to buy is listed as 13,691 on their website not 14991 like he said! So why did this guy LIE and say they go for 14991???? Pretty sure I didn't have SUCKER written on my forehead. My advice if you do go here and they offer you these "extra" incentives get it down on paper BEFORE negotiating any prices! Chances are they'll play games with you too especially if you're a woman! I'm not desperate for a vehicle and I'm ashamed to say if I was, due to the amount I wasted there I would have probably just bought the car!! I also heard the F word very loudly about 5 times from one of the men at the front desk on the first night I went there. Good thing my kids weren't with me! I wouldn't recommend this place to my worst enemy! If you want better service and don't want to be lied to go to the suburbs! Rosen's treats you like family and they're very courteous! More

The window on my Hyundai Accent was shattered so I decided to call the Service Department for a cost estimate. I spoke with Christine who was very friendly and answered all of my questions. She helped decided to call the Service Department for a cost estimate. I spoke with Christine who was very friendly and answered all of my questions. She helped me through the entire process. I also dealt with Ed from the Service department and Becky the cashier, who were both extremely nice. Overall, I was pleased with my experience and I will definitely bring my car there for future service. More

Very bad experience. First they don't treat customers as customers (car buyers to be) but as only source of money that came in. Shuffling pages with different numbers in front of customer's eyes is a normal customers (car buyers to be) but as only source of money that came in. Shuffling pages with different numbers in front of customer's eyes is a normal practice. No responsibility for words whatsoever. You get email with a quote... when you come they start with you like you never received anything form them; you get an email with assurance that they offer better price by $500 less to any written quote you bring to the from other place... forget about it, they will tell you, yes they can make it, just come ... you come you show and you learn that they don't have any vehicle ... come on guys, you can play these games among yourselves. If you want to have customers, be honest! They are not able to show any respect to you , when you decide to leave becasue you are not satisfied with their offer, no even simple good buy... So if you can, never choose McGrath! This is why I decided bye bye! More

Total professionalism from start to finish. Had service done to my hevicle and received a loaner, which was exceptional! Very satisfied with the work, courtesy and friendliness of customer service. done to my hevicle and received a loaner, which was exceptional! Very satisfied with the work, courtesy and friendliness of customer service. More

I originally bought my car at another dealership, but now live in Chicago and went to McGrath Hyundai Dealership to service an engine light issue. In the process of trying to work with the Warranty company, live in Chicago and went to McGrath Hyundai Dealership to service an engine light issue. In the process of trying to work with the Warranty company, Christine and Ed worked with me, my original dealer and the third party Warranty company to get the best deal possible. Although the warranty company had many requests and conditions, Christine and Ed help me navigate through the process to utilize my Hyundai warranty. Thanks Christine and Ed I really appreciate your effort and professionalism! Regards, Xenia Diaz More

These people are helpful,friendly, and a pleasure to deal with. Even though there are closer dealerships to my house. I do not mind going a little further. with. Even though there are closer dealerships to my house. I do not mind going a little further. More

Yes for the simple fact Hyundai cars are very reliable and economical. Another reason is they have state of the art technology built in the cars. ConsumerReport gives Hyundai a top rating to customers to and economical. Another reason is they have state of the art technology built in the cars. ConsumerReport gives Hyundai a top rating to customers to insure them a peace of mind of their vehicle. More

The friendliness and patience from Andy and Marcus was well appreciated. It was my first time buying a car and the patience and understanding of me and my questions was well worth the experience. They wer well appreciated. It was my first time buying a car and the patience and understanding of me and my questions was well worth the experience. They were helpful, friendly, patient, and genuinely seemed to care about me and my interests. Thank you for a very pleasant experience. More

Christine was extremely friendly and helpful setting up the appointment. Ed was equally as helpful and friendly when I brought the car in for some recalls. the appointment. Ed was equally as helpful and friendly when I brought the car in for some recalls. More