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McGrath City Honda - Service Center

Chicago, IL

4.2
338 Reviews

338 Reviews of McGrath City Honda - Service Center

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March 16, 2022

I've been coming here for decades and I've never had an issue until today. First, now you have to make appt. For everything, even an oil change. That oil change was going to cost me close to $100. I More

by blackwidowque55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin took care of me. I always used to deal with Bill Miller.
Mar 18, 2022 -

McGrath City Honda responded

Hi there, taking care of loyal customers is something that is very important to us. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further.

March 08, 2022

Always able to get an appointment and service is fantastic. Bill Miller is always there to take care of me. More

by Elaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

McGrath City Honda responded

Thank you for your review! We are proud to be your Honda dealership.

March 04, 2022

I made an appointment online for an oil change advertised gas two for 99.95. When I brought my car in I was told that special was over and the price was now 119.95 for two oil changes. I was not happy with More

by Chips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2022

This dealership offers great service and the personnel is very courteous. I greatly recommend this place. More

by irispena2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

McGrath City Honda responded

Thank you for your five star review!

January 29, 2022

The service I received was great. From my reception, to personally meeting the Service Manager (Jeremy Sanchez), to the continual updates as to the progress on the service, all the way to the final check o More

by joeythek58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine, Karen
Jan 31, 2022 -

McGrath City Honda responded

We love 5 star reviews, thank you for yours Joey!

January 22, 2022

Quick, professional service every time I go there. I Quick, professional service every time I go there. I would highly recommend this dealership. Devon and Jeremy were extremely helpful. More

by Patpassi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon
Jan 24, 2022 -

McGrath City Honda responded

Thank you for trusting our team with your Honda. We look forward to continuing to maintain your vehicle.

January 22, 2022

I was greeted and checked in immediately . Jasmin was very nice and directed me to the waiting room which was very comfortable.and nice. I only waited about 2 hrs. Jasmin came and brought me to the cash More

by grandinettimichaelsingjazz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

McGrath City Honda responded

Thank you for taking the time to leave us a review! We love to hear that our team took great care of you during your visit. Thank you for choosing McGrath City Honda!

January 18, 2022

Humberto was great. Provided thorough explanation of services needed when I went in for an oil change . More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto P
Jan 21, 2022 -

McGrath City Honda responded

Melissa thank you so much for leaving us a review! We are happy to hear Humberto was a great help to you! Thanks for choosing McGrath City!

January 15, 2022

Devin Miller was excellent! He was very helpful and made sure I understood everything. He even took a call with my husband to make clear what issues the car was having. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Miller
Jan 17, 2022 -

McGrath City Honda responded

Thank you for your business!

January 04, 2022

Never received a call when my car was done. When I picked it up, the same warning lights that I brought it in for were still on. Had to turn around and bring it right back. Then when I picked it up again the More

by Abuiles86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

McGrath City Honda responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

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