McGrath City Honda - Service Center

They were professional, and they got my service work done fast! I highly recommend them! fast! I highly recommend them! More

Ok did my pm and a few other things. ok shop crew very friendly. Got my truck back at time they mentioned ok shop crew very friendly. Got my truck back at time they mentioned More

Much better than last time. Profesional great service and fast , I’m glad they are getting better Profesional great service and fast , I’m glad they are getting better More

I had my car for a maintenance check. The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and asked him if I can get my car in the afternoon after all the services- transmission flushing,coolant,change oil and engine gasket replacement.He was very adamant and told me ..YES..in the afternoon sir.Come 630pm CDR I've gotten no call from him.I have been waiting for 8hrs.All he gave me is an update of my repairs.I was expecting to get my car by the afternoon but to no avail...I received no call.I wouldn't know it if I didn't call him.There is no proactiveness in his part.I told him feom the very start that I needed the car for my work the next day but he just told me that the engine should be cool enough to replace the gasket.Im ok with that but my point to him is that you never called me or the least informed me for the 8hrs that Ive been waiting so that I can think of plan B of what to use at work.I told him if I didnt call you at 630pm I receive no calls from you.Where is the cuatomer service???where is the customer satisfaction.He didnt offer me anything because of the inconvinience he made.He just promise me a discount which it didn't materialize.All lip service.I even talked to his manager and told the whole scenario but this manager didn't also offer me anything.It was a big inconvinience in my part because my work is affected for 2 days without a car.He never followed up with me unless I am the one calling first.NO INITIATIVE..ALL LIP SERVICE AT THE START AND WHEN THEY FINALLY GET YOUR APPROVAL..YOU ARE ON YOUR OWN.I was also disappointed with the manager.He is not an ADVOCATE FOR THE CUSTOMERS...Terrible service...McGrath Honda Grand ave..Illinois....TERRIBLE... More

Great service and fast work. Kept me in the loop every step of the way. Kept me in the loop every step of the way. More

My service advisor was informative and friendly. He answered all my questions. He was very patient and attentive when helping me. He answered all my questions. He was very patient and attentive when helping me. More

Great service, great communication, and transparency! The advisor and the rest of him team were friendly and incredibly knowledgeable. The advisor and the rest of him team were friendly and incredibly knowledgeable. More

Good organization and communication. No stress, very kind people working out there Thank you.appreciate. No stress, very kind people working out there Thank you.appreciate. More

Worked with Humberto for some regular maintenance and tire checkout and alignment. Great service and very pleasant to talk to. Prompt notifications and explained everything well during checkout. Would r tire checkout and alignment. Great service and very pleasant to talk to. Prompt notifications and explained everything well during checkout. Would recommend. Good price for service performed. More