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338 Reviews of McGrath City Honda - Service Center
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July 28, 2022
UPDATE (also posted on google): There's ALWAYS a problem with the service here. They have you wait until they're good and ready to even greet you. You're waiting by your car like an idiot as you watch the w with the service here. They have you wait until they're good and ready to even greet you. You're waiting by your car like an idiot as you watch the workers actively ignore you and even make fun of you (I heard one of them say "go see what she wants, she looks pissed"). Then there's always something wrong with getting a *simple* service done. Want a car wash? Tough luck, everything is broken. Want an oil change? It's a three hour wait with no empathy in sight. Made an appointment online? What appointment? It's first come first serve without a heads up until you realize you have to break your schedule when you get there. Above all else, it's the crude, unmannered attitude in the air that everybody's sniffing. Just don't bother unless you have patience of steel. And don't leave any "sorry about this" reply because if you know better, you would do better. And you do know the service is crap. More
by marye_moore
July 27, 2022
Great attention to details and timeliness. All work and costs were communicated prior to being performed. All work and costs were communicated prior to being performed. More
by Siragusarachel
Employees Worked With
July 14, 2022
They kept it very professional. The customer service was also very great. I would go back for any of my service needs. The customer service was also very great. I would go back for any of my service needs. More
by RMorales
June 27, 2022
Much better than last time. Profesional great service and fast , I’m glad they are getting better Profesional great service and fast , I’m glad they are getting better More
by nideahutchings
June 20, 2022
I had my car for a maintenance check. The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and asked him if I can get my car in the afternoon after all the services- transmission flushing,coolant,change oil and engine gasket replacement.He was very adamant and told me ..YES..in the afternoon sir.Come 630pm CDR I've gotten no call from him.I have been waiting for 8hrs.All he gave me is an update of my repairs.I was expecting to get my car by the afternoon but to no avail...I received no call.I wouldn't know it if I didn't call him.There is no proactiveness in his part.I told him feom the very start that I needed the car for my work the next day but he just told me that the engine should be cool enough to replace the gasket.Im ok with that but my point to him is that you never called me or the least informed me for the 8hrs that Ive been waiting so that I can think of plan B of what to use at work.I told him if I didnt call you at 630pm I receive no calls from you.Where is the cuatomer service???where is the customer satisfaction.He didnt offer me anything because of the inconvinience he made.He just promise me a discount which it didn't materialize.All lip service.I even talked to his manager and told the whole scenario but this manager didn't also offer me anything.It was a big inconvinience in my part because my work is affected for 2 days without a car.He never followed up with me unless I am the one calling first.NO INITIATIVE..ALL LIP SERVICE AT THE START AND WHEN THEY FINALLY GET YOUR APPROVAL..YOU ARE ON YOUR OWN.I was also disappointed with the manager.He is not an ADVOCATE FOR THE CUSTOMERS...Terrible service...McGrath Honda Grand ave..Illinois....TERRIBLE... More
by dplawta
June 13, 2022
Great service and fast work. Kept me in the loop every step of the way. Kept me in the loop every step of the way. More
by krisie1028
