McGrath City Honda - Service Center

Good Customer Service I visited this location last Friday 03/10/2017 at 8:00am, the customer service representative (Ethan) was vey polite, at first he said they may take a I visited this location last Friday 03/10/2017 at 8:00am, the customer service representative (Ethan) was vey polite, at first he said they may take about two to three hours to complete the service in my car, I requested if they can please do it faster because I had to work, surprisingly my car was ready in one hour and a half. It was my first time visiting this location, I left vey satisfied with the service. More

Horrible uninformed people in the service department and Hon Horrible uninformed people in the service department. Here is the story I went in the for recalls and to fix my SRS light which was caused by a defect Horrible uninformed people in the service department. Here is the story I went in the for recalls and to fix my SRS light which was caused by a defective seat belt buckle. A little backstory on the car the car has a salvaged title and I knew that. I have mentioned it to the service writer before I signed anything and any work was done on the vehicle. After about two hours of having my car in service I get a call that the car is done and ready for pickup, what the service writer Ali forgot to mention to me is that there was a 135$ bill that was waiting for me along with my keys. I knew before service that if anything wasn't covered under the warranty I would have to pay the diagnostic time. However when I got there I was told that all the recalls were done but the seat belt buckle was not and that I have to pay the diagnostic fee. I asked why exactly was this not covered and he said it was because the salvaged title that's when I asked why didn't he inform me right away that it was not going to be covered because of a salvaged title since as stated previously I informed him about the salvaged title prior signing or having any work done. The bill quickly dropped down to 66$. I was real upset that I had to pay anything at all! I called Honda of America (HOA) as soon as I got to my house. I've dealt with a customer service representative who transferred me to a warranty specialist from both of these Honda corporate employees I received the same speech as the service writer car is not covered due to the salvaged title. I was very unhappy with what I was being told especially when I did my research beforehand and on page 12 of 2002 Honda Civic warranty booklet is says that they are covered. I opened up a case with HOA and was awaiting the response. A day later I receive a phone call from Sheren ext 117754. She says that it will not be covered under warranty since the title is salvaged. I was so angry, frustrated and tired at that point I responded saying "Page 12" she in a very confused voice replied "What?" I told her "Page 12 of the 2002 Honda Civic Warranty Information handbook. She then put me on hold and told me that the claim is going to be revised and that I will receive a phone call from her shortly. Well that wasn't the case. I waited about a week to receive anything from her. I left her at least 4 messages and even spoke to one of her coworkers just to find out that she was on a vacation! I was so aggravated because while she is on a vacation I am driving a car that has no functioning airbags! About 3 weeks later I get a phone call from Sheren that the dealership will "goodwill" the part for me and I should schedule an appointment. I got real angry when she said "goodwill" because she said it with such a smug voice like she was doing my some kind of a charity. I asked her what I get for all my headaches incontinence and being forced to drive a car without airbags because of the lack of knowledge that the dealership as well as the the employed at HOA demonstrated. She said that there is nothing she can do, to that I replied that I wanted to be transferred to speak with a manager or other supervisor. She said that I'm talking to the right person and there is no one that can grant me what I'm asking for. I hanged up. Later that day I get a phone call from Bob who is the service manager and he said that they will replace the parts for free and to schedule an appointment. I went for the appointment they fixed the seat belt buckles, however they couldn't reset the SRS light due to one of the modules being broken, I was okay with that simply because I just wanted to leave the place, I asked for my 66$ diagnosis which they charged since I shouldn’t have paid for it anyway they told me that after they fixed the seat belt buckle they had to do a “diagnosis” on why they can’t reset the SRS light so that the 66$ I was charged before is paying for that I was extremely upset about them saying that at that point of the day the manager Bob already left. I contacted him about getting my money back next day but he was not available. I called him the day after and was told that he is very busy and to leave a message for him I demanded to speak with him and I told them I can wait after about 30 minutes of waiting he picked up, I explained the whole situation to him and he said he will contact Honda corporate and I firmly stated that I want him to call me back its almost may now and I still haven’t gotten a response from him. I’m overall not only disappointed in the dealership but Honda as a company. I work in customer service myself and I would never treat a person the way I was treated and I wouldn’t wish all the stress this caused me on my worst enemy. Please do yourself a favor and visit a different dealership or stay away from honda vehicles altogether. I know that my next Honda vehicle is going to be a Toyota. More

Outsatnding Customer Service I work with Christine on a consistent basis and she is always pleasent, very helpful and very accomodating. I only deal with her when I need to take I work with Christine on a consistent basis and she is always pleasent, very helpful and very accomodating. I only deal with her when I need to take my car in for service. Great customer service is hard to find and Christine should be commended and rewarded. More

Great dealership Timing of the work was great, the waiting room more chairs, but Christine is the one, who made thing great, she need a bigger office! Timing of the work was great, the waiting room more chairs, but Christine is the one, who made thing great, she need a bigger office! More

I had purchased a used Honda CRV with only one key and my salesperson had promised me a second key. I brought the car into service a week after purchase, and Brad Deibert took care of getting me a new key. H salesperson had promised me a second key. I brought the car into service a week after purchase, and Brad Deibert took care of getting me a new key. He contacted my salesperson for me (Dave had already done the paperwork on his end of the transaction) and within a little more than an hour I was taken care of. The service at McGrath is great - I'll be back! More

Unfortunately had to visit service center for problems with a belt. Talked to my sales rep and was promptly taken care of. I'm very happy with the quality of care I'm recieving with a belt. Talked to my sales rep and was promptly taken care of. I'm very happy with the quality of care I'm recieving More

The service department is great!! They are friendly and always go above and beyond. They also explain all work that is being done and answers any questions I have. I wouldn't take my car anywhere else. always go above and beyond. They also explain all work that is being done and answers any questions I have. I wouldn't take my car anywhere else. More

Your service is very good everything time I come. They treat me very well. I never have any problem with your staff. I will be coming for my service on my car. treat me very well. I never have any problem with your staff. I will be coming for my service on my car. More

We have always had an exceptional experience at McGrath City Honda. Staff and mechanics in the service department are friendly and helpful. They have worked on our car since 2003. When we have had major City Honda. Staff and mechanics in the service department are friendly and helpful. They have worked on our car since 2003. When we have had major work done they explained carefully what needs to be done and what it would cost. They have given reliable estimates of time involved and kept us informed. As a result we return to them for even routine work like an oil change. I have come to trust them and when it comes time to buy a new car, the experience I have had with their service department will play a role in making a new purchase decision. I hesitate in thinking about other brands because I wouldn't want to lose this service. More

Let's be honest: people who have been around hate going to car dealers. It never ceases to amaze me how ill treated one can be at these places. I have to say, however, that my first experience at McGrath to car dealers. It never ceases to amaze me how ill treated one can be at these places. I have to say, however, that my first experience at McGrath will not be my last. I was treated as if they were genuinely glad to have me there and to do what they could to assist me. These are people who work extremely hard, and with exceedingly long hours, and, at least at this place, it didn't show. They fixed a problem that could have cost me three to four hundred dollars, and decided to to it for *free*! -- they seem to be the real deal, and I'd recommend them highly. James More