McGrath City Honda - Service Center

Absolutely appalling customer service after I bought my car. When I purchased my car a year ago I initially had good customer service from Junior who I bought my car from. However, for some reason it doe car. When I purchased my car a year ago I initially had good customer service from Junior who I bought my car from. However, for some reason it doesn’t appear my car ever came with the wheel lock key. I just discovered this now, as I’ve only had the tires rotated once so far (at another dealership that uses a master wheel lock key, not the customers, so this didn’t come up). I was given the run around by a sales manager Andre who told me the other dealership must have lost it, so I asked to speak k to another customer representative who was Dana. This is probably the worst customer service I have ever received, she repeated information that I already knew, and then was very accusatory stating “ you bought the car a year ago, so why didn’t you confirm at the time of purchase where everything was”? This is ridiculous to me, as at the time I wasn’t aware I needed a special key lock as I had asked for the wheels not to be locked (this was never something I’ve needed with previous cars). She seemed more concerned about blaming me (there is no way I would have removed this key lock from the car, as I had never needed it until I went to get my tires rotated a second time, which since it’s every sIx months was a year after purchase), versus trying to help me solve the problem. Even though it was a year later, I would expect to get reasonable customer service. I would never purchase a car from this dealership again, horrible experience. I would recommend downtown, the service manager that I spoke to there was incredIbly nice and understanding. More

Car Service Alexis was very friendly and helped us with the service on our new CR-V. He answered our questions and explained everything, A good experience overall Alexis was very friendly and helped us with the service on our new CR-V. He answered our questions and explained everything, A good experience overall More

Ethan Giddens BEST SERVICE REP EVER!! I bought my car from this dealership new. I was happy with the sales team, they were courteous, and patient with me. I was treated real fair. Et I bought my car from this dealership new. I was happy with the sales team, they were courteous, and patient with me. I was treated real fair. Ethan Giddings is my service rep .He is the reason I keep taking my car there for servicing..He is very professional, very honest, he goes out of his way to explain things fully to me. No such thing as a dumb question with him, very professional Even little details, I stop in and he takes care of me no waiting. He recommends to me what is needed for my car, and what is not and what will be needed for the future, so my car runs new. Also he gives me a free car wash every time I come in for service. Thank you to the dealership, I really like my car, and thank you to Ethan. More

Service Brad Delivery was an a very informative and responsive advisor to the needs of my vehicle . Very personal and knowledgeable . Very satisfied with Brad Delivery was an a very informative and responsive advisor to the needs of my vehicle . Very personal and knowledgeable . Very satisfied with my service . Thank you kindly. More

Great service My advisor was professional and polite. Took care of me very quickly before my appointment time. Been coming here for years, never a bad experience. My advisor was professional and polite. Took care of me very quickly before my appointment time. Been coming here for years, never a bad experience. More

Oil change Great job! Serviced quickly without an appointment. Car was ready when promised. I was very pleased with the service and the comfortable waiting area, Great job! Serviced quickly without an appointment. Car was ready when promised. I was very pleased with the service and the comfortable waiting area, too. More

Terrible service This was the last time I will ever bring my car into this dealership. The service always takes forever and nobody seems to know what's going on with y This was the last time I will ever bring my car into this dealership. The service always takes forever and nobody seems to know what's going on with your car. So many new people also that seemed like they weren't sure about what to do. This place has changed for the worse. Also while I was waiting in the waiting room a mouse ran by which is disgusting. Never again will I buy or service my car at McGrath. Do not contact me at all. More