McGrath City Honda - Service Center

I went there with great excitement to buy my new car. Usually, this is a fun activity, and I believed I should enjoy it. But turn out one of the worst experiences. I never see a dealer talk to a customer Usually, this is a fun activity, and I believed I should enjoy it. But turn out one of the worst experiences. I never see a dealer talk to a customer with a fighting mode. This man doesn’t represent Honda, and he was very rude to me. If you plan to buy a Honda, never go to McGrath’s Honda dealer. I just ask them to give me two days to come back and decide he told me why not now I said I Don’t feel comfortable and I have to ask my wife to make this decision, and he starts being sexist and telling me, are you going to ask your wife to buy your car. He follows with some insults and saying I am not insulting you. More

Excellent, professional, compassionate service Arthur the Service Manager and Greg the one assigned to my care were very knowledgeable, caring, and demonstrated a passion for providing a superior c Arthur the Service Manager and Greg the one assigned to my care were very knowledgeable, caring, and demonstrated a passion for providing a superior customer service experience. Jose Hinojosa simply knows every option on every car now or ever made by Honda. He is kind, respectful, and goes out of his way to make your schedule his priority. I can't imagine anyone writing anything bad about such a kind and professional salesman. He is the best. Period. More

Absolutely appalling customer service after I bought my car. When I purchased my car a year ago I initially had good customer service from Junior who I bought my car from. However, for some reason it doe car. When I purchased my car a year ago I initially had good customer service from Junior who I bought my car from. However, for some reason it doesn’t appear my car ever came with the wheel lock key. I just discovered this now, as I’ve only had the tires rotated once so far (at another dealership that uses a master wheel lock key, not the customers, so this didn’t come up). I was given the run around by a sales manager Andre who told me the other dealership must have lost it, so I asked to speak k to another customer representative who was Dana. This is probably the worst customer service I have ever received, she repeated information that I already knew, and then was very accusatory stating “ you bought the car a year ago, so why didn’t you confirm at the time of purchase where everything was”? This is ridiculous to me, as at the time I wasn’t aware I needed a special key lock as I had asked for the wheels not to be locked (this was never something I’ve needed with previous cars). She seemed more concerned about blaming me (there is no way I would have removed this key lock from the car, as I had never needed it until I went to get my tires rotated a second time, which since it’s every sIx months was a year after purchase), versus trying to help me solve the problem. Even though it was a year later, I would expect to get reasonable customer service. I would never purchase a car from this dealership again, horrible experience. I would recommend downtown, the service manager that I spoke to there was incredIbly nice and understanding. More

Car Service Alexis was very friendly and helped us with the service on our new CR-V. He answered our questions and explained everything, A good experience overall Alexis was very friendly and helped us with the service on our new CR-V. He answered our questions and explained everything, A good experience overall More