Back

McGrath City Honda - Service Center

Chicago, IL

4.2
338 Reviews

338 Reviews of McGrath City Honda - Service Center

Sort by
February 10, 2021

Great customer service! I was greeted by Lucy, who answered my questions and explained the services my car needed. I needed to reschedule to continue with some repairments and Lucy was very accommodat More

by Roberto Lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy
January 26, 2021

Beautiful, professional, friendly, efficient service experience. Staff and spacious facility are best in class! Erika’s outstanding service deserves salary increase, bonus, awards, and promotion! More

by OakParker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erika Switzer
January 24, 2021

The dealership was very clean and everyone was nice but Dave was the best. He was very helpful and also personable. I would recommend going there. More

by Kbothwell22
Recommend Dealer
Yes
Employees Worked With
Dave Kazarian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

McGrath City Honda responded

Thank you for your five-star review. The McGrath City Honda team is delighted we could serve you so well! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

December 03, 2020

Helpful staff that answered my questions. I was satisfied with the service. I have no complaints. I did not feel like they were trying to trick me. More

by Mapwad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfonso
Dec 07, 2020 -

McGrath City Honda responded

Hello and thank you for leaving us with your positive rating. We are glad to know about your service experience with our team here at McGrath City Honda. Our team indeed works with every customer with complete honesty and dedication and we're happy to know that you were satisfied with the service provided to you. Come back soon, take care. Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

December 01, 2020

$80.00 oil change turned out to be a $3000 bill. For an 80 year old woman on a fixed income. Bad news travel fast NOT A HAPPY CUSTOMER!!! More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Barreli
Dec 11, 2020 -

McGrath City Honda responded

Hi Ron, thank you for sharing your review with us. We are disheartened to know about your experience with us, but we assure you that we provide transparent and honest service to our customers. We would like to assist you in every way possible, please call our Customer Relations Manager, Dana Grande at 773-836-3904 or email her at dgrande@mcgrathcity.com. Take care.

November 20, 2020

Clean and efficient process for maintenance on the car. Erika was friendly and updated me concerning the maintenance process. The car was ready for me in a few hours. Thanks! More

by jwhome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryszard Choroszy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erika Switzer
Nov 23, 2020 -

McGrath City Honda responded

Hi there, thank you for leaving us your great review! Our team at McGrath City Honda works hard to go above and beyond for each of our valued customers. We're so happy to hear about your wonderful experience. We hope to do business with you again in the future. Thanks again, and have a great day! - Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

November 07, 2020

I always had great service. I always get appointment in a timely time. Staff is nice and take tinder to understand my needs and wants for my vehicle. More

by vtavonlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

McGrath City Honda responded

Hey there! Thanks for taking the time to leave us a positive review. We are always here for you at McGrath City Honda to provide excellent service for you and your vehicle. Our aim is to understand your vehicle needs and how we can help for the best driving experience possible. Have a great day!

November 06, 2020

Took 3 hours to oil change service, because no oil filter in shop. 2.5 hours after I drop my car they no order yer the filter .please. More

by raychancol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Sanchez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

McGrath City Honda responded

Hello, thank you for taking the time to leave us a review. We're sorry to hear your oil change turned into a frustrating situation. Our team strives to provide the best services to our customers and we apologize for falling short of anything but excellent. Your feedback is important to us as we continue to grow and provide ways to better serve you. Please contact us if you feel our services need improvement, or if you have any questions regarding your experience.

October 30, 2020

Yo compré mi carro en este dealer la persona que me atendió fue muy amable se llama Ricardo Ferrusquia pregunten por el cuando visiten este dealer More

by Marcela Martínez
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Ferrusquia
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2020

Excellent service from Alfonso. He did great with detailing what was needed and why. He did great keeping me up to date with timing of when everything would be done. More

by Honda owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso
Nov 02, 2020 -

McGrath City Honda responded

Hello and thank you for your positive review. We are happy to read about your excellent service experience with our team here at McGrath City Honda. We are thrilled to know that you were thoroughly informed about everything and appreciate your feedback. We will be happy to assist you again. Have a good day. Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

...
16
...