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McGrath City Honda - Service Center

Chicago, IL

4.2
338 Reviews

338 Reviews of McGrath City Honda - Service Center

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May 30, 2021

Jasmine and Jeremy were awesome. They fix my car in record time. Very professional, knowledgeable and courteous. Waiting room was clean and had good setup More

by kdarkwa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
May 07, 2021

Bill was very nice as always, he was prompt on getting my car serviced. But after serving my car, it had dirty scuff marks on the door panel and floor carpet was all dirty, grease on my steering wheel., my More

by Accord
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

McGrath City Honda responded

Thank you for your five-star review! Our team at McGrath City Honda always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care. Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

April 27, 2021

I recently took my Honda Element into McGrath Honda Service Dept for a recall and I was extremely impressed! The Service Dept kept me apprised as to the service repairs and timeline throughout the proc More

by darleneemcclendon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hasan
May 03, 2021 -

McGrath City Honda responded

Thank you for appreciating the assistance provided by our team at McGrath City Honda. Whatever that a customer is looking for in regards to their vehicle, our team will always be assisting them with the best they can! Glad you are happy with us. Take care. - Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

April 26, 2021

Performed work that was not agreed to as no mention was made of changing the cabin filter (a job i can do myself) and, after so many years using this dealership, they didn’t even wash the car. It also too More

by aneta.cherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lucy Macias
Apr 28, 2021 -

McGrath City Honda responded

Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to Dana Grande, our Customer Relations Manager at dgrande@mcgrathcity.com, or 773-836-3904 to discuss your issues offline.

April 20, 2021

Great customer service, i was in and out quick. The Service Advisor was very good, knowledgeable, friendly, explained all that i needed to know, and my vehicle was washed and dried when they were done More

by stdyedyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonzo Rodriguez
Apr 27, 2021 -

McGrath City Honda responded

Our team at McGrath City Honda is proud of their professional and efficient work, and we're happy that you are satisfied with the service you received. Thank you for the 5-star rating! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

April 15, 2021

Hasan was very professional but friendly. He informed me that my car needed some repairs (I visited because a recall notice) but did not push. More

by MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan
Apr 19, 2021 -

McGrath City Honda responded

We appreciate your kind feedback on McGrath City Honda and thank you for taking the time to leave us a review. It's great to know that Hasan took good care of you! Hope to see you next time! Have a great day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

April 11, 2021

Poor service and knowledge about vehicles . False diagnostic wanted to charge for it.. I do not recommend this place bad experience I would never go back to this place. More

by Pere179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa
Apr 14, 2021 -

McGrath City Honda responded

Thank you for taking the time to voice your concerns. Please reach out to Dana Grande, our Customer Relations Manager at dgrande@mcgrathcity.com, or 773-836-3904 to further discuss your concerns. Thank you and we hope to hear from you promptly.

April 10, 2021

I had wonderful service experience on my 2012 Honda CRV. Bill Miller and Jeremy Sanchez, they are xxxxxxand I recommend them. Thanks guys!!! More

by quenia7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hinojosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2021

Great service but long wait. Kelly Stieger in service was professional and answered all my questions. I would recommend her. Avoid scheduling appointments during Saturday afternoon. More

by dfunk0923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Stieger
Apr 12, 2021 -

McGrath City Honda responded

Hello there, we're happy that you received excellent service at McGrath City Honda. However, we'd like to apologize for the long wait as we want to help our guests make the right choice. Thank you, and have a great day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

March 08, 2021

Good experience excellent service and right on time I will definitely go back for all my vehicles needs I will always take advantage or their service specials More

by Jaime.Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryszard Choroszy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

McGrath City Honda responded

The 5-star rating is a testament to how hard our team at McGrath City Honda works to make our guests' experience the best it could be. Thank you, and we hope to work with you again! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

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