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McGrath City Honda - Service Center

Chicago, IL

4.2
344 Reviews
Call Service Center (773) 966-0490

344 Reviews of McGrath City Honda - Service Center

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October 30, 2021

I like that I can wait while my car is worked on. Servuce prices have been going. That's not good More

by ajdellutri
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Nov 01, 2021 -

McGrath City Honda responded

Thank you so much for taking the time to share your feedback with our team at McGrath City Honda. We agree; our prices are comparatively higher than your local dealership because we don't compromise on our service. We look forward to working with you again soon! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

Nov 01, 2021 -

ajdellutri responded

But, $59 for an oil change? That's really steep! It used to be around $25. I also used to get coupons for a lower price.

October 28, 2021

Always providing great customer service. Thanks again team McGrath. See you on the next visit! More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2021 -

McGrath City Honda responded

It's always our focus to provide excellent service to our guests at McGrath City Honda. Thank you for giving us a 5-star review, Larry. We are looking forward to your next visit! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 25, 2021

They have great customer service ,skills, they were friendly , service was fast . Very organized & attentive More

by nroldan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2021 -

McGrath City Honda responded

Thank you! Your feedback about our service at McGrath City Honda made our day even better! We will be happy to assist you again in the future.

October 19, 2021

Alphonso was great to work with. Honda was vague about problem with complete transmission failure. Reset codes after 28 days and said they’ll replace transmission if they come up again. Wow I feel reall More

by ssred
Friendliness
Recommend Dealer
No
Employees Worked With
Alphonso
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Oct 20, 2021 -

McGrath City Honda responded

We're sorry to hear about your experience. It pains us to hear that our customers had a less than amazing experience in our dealership. We truly stand behind our brand, and when failures do come up, our staff works hard to handle them best way possible. We would like to hear more about your concerns so we can make things right. Please reach out to Dana Grande, our Customer Relations Manager, at dgrande@mcgrathcity.com or 773-836-3904 when you are available. We hope to hear from you soon!

October 19, 2021

The staff is nice and very professional. Qwick service. Will recommend their dealership to all More

by sashkotz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2021 -

McGrath City Honda responded

Thank you for spreading the word about McGrath City Honda! We're happy you had an excellent experience. We hope to take care of your needs again! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 14, 2021

Service with McGrath Honda is fast affordable they taking you with all steps of work you should to do nice place to do business with. More

by Albert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Aljiti
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Oct 15, 2021 -

McGrath City Honda responded

Thank you so much for your lovely five-star review, Alberta! McGrath City Honda strives to be efficient, affordable, and professional. We hope you will continue to use our services! - Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 13, 2021

Very nice and and explain to you what's going on all the while you wait More

by Pat1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2021 -

McGrath City Honda responded

Thanks, Pat, for reviewing McGrath City Honda with five stars. We're happy to hear such kind appreciation for our staff, as they work hard every day to take care of our customer's needs. Have a great day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 04, 2021

Bill was professional, extremely knowledgeable and kind. Highly recommend . Service was prompt. I have no complaints at this time More

by Zoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

McGrath City Honda responded

That is so amazing to hear, Zoe! Thank you so much for taking the time to share your feedback with our team at McGrath City Honda. It's great to know that we continue to provide our customers with everything they need. Have a great day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 01, 2021

Very friendly staff member who knows a lot and has good ideas about what to recommend More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

McGrath City Honda responded

Hi John, thank you for your wonderful review of McGrath City Honda. Our team prides itself on efficient and informative assistance to our customers, and we are happy to be doing the good work here! Come back soon! - Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 01, 2021

No car wash, I was told car wash closed. The cars I front were washed and there was a guy drying cars. Then I noticed it was 12:30 and everyone was going to lunch. More

by Nsanchez19565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2021 -

McGrath City Honda responded

Thank you for sharing your experience with us. Providing excellent service to our clients is our focus, and we're disappointed whenever we hear they didn't receive the service they need and deserve. Please contact Dana Grande, our Customer Relations Manager, at dgrande@mcgrathcity.com or 773-836-3904 so that we may further understand the circumstances of your complaint. Have a wonderful day!

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