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McGrath City Honda - Service Center

Chicago, IL

4.2
338 Reviews
Call Service Center (773) 966-0490

338 Reviews of McGrath City Honda - Service Center

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October 13, 2021

Very nice and and explain to you what's going on all the while you wait More

by Pat1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2021 -

McGrath City Honda responded

Thanks, Pat, for reviewing McGrath City Honda with five stars. We're happy to hear such kind appreciation for our staff, as they work hard every day to take care of our customer's needs. Have a great day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 04, 2021

Bill was professional, extremely knowledgeable and kind. Highly recommend . Service was prompt. I have no complaints at this time More

by Zoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

McGrath City Honda responded

That is so amazing to hear, Zoe! Thank you so much for taking the time to share your feedback with our team at McGrath City Honda. It's great to know that we continue to provide our customers with everything they need. Have a great day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 01, 2021

Very friendly staff member who knows a lot and has good ideas about what to recommend More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2021 -

McGrath City Honda responded

Hi John, thank you for your wonderful review of McGrath City Honda. Our team prides itself on efficient and informative assistance to our customers, and we are happy to be doing the good work here! Come back soon! - Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager

October 01, 2021

No car wash, I was told car wash closed. The cars I front were washed and there was a guy drying cars. Then I noticed it was 12:30 and everyone was going to lunch. More

by Nsanchez19565
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2021 -

McGrath City Honda responded

Thank you for sharing your experience with us. Providing excellent service to our clients is our focus, and we're disappointed whenever we hear they didn't receive the service they need and deserve. Please contact Dana Grande, our Customer Relations Manager, at dgrande@mcgrathcity.com or 773-836-3904 so that we may further understand the circumstances of your complaint. Have a wonderful day!

September 23, 2021

I was well informed of what I need to do with my car. Very friendly and profee More

by Gingerlas2003@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Mcconnell
Report | Print
Sep 24, 2021 -

McGrath City Honda responded

Thank you so much for taking the time to share your thoughts about McGrath City Honda. It's great to know that we continue to provide our guests with everything they need. Have a wonderful day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

September 07, 2021

I’m very satisfied with the service.. Alfonso was a great person . Told me everything I need to know in a way that I could understand. More

by Daidenys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2021 -

McGrath City Honda responded

Thanks a bunch for the kind review! We are ecstatic that we have earned your business and trust here at McGrath City Honda. We will surely pass on your compliments to our team. We look forward to working with you again! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

August 26, 2021

In for recall No loaners although car had to be there all day. Did pay for Uber home and back, but stuck at home all day. More

by SAB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Louis
Report | Print
Aug 26, 2021 -

McGrath City Honda responded

Thank you for taking the time to share your comments! Please let us know what else we can do for you. We hope to make your next visit five stars! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

August 25, 2021

I simply love McGrath’s service. Best CS service ever! More

by Laryssa.granda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2021 -

McGrath City Honda responded

We take pride in our customer service and satisfaction! We're happy our clients recognize the effort we put in every day. Thank you, Laryssa, and we can't wait to have you back at McGrath City Honda! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

August 17, 2021

Had to replace a key, and the job was slightly below the estimate. Waiting room was comfortable and allowed for social distance. Seats had been sanitized. More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2021 -

McGrath City Honda responded

Hi Liz, we're delighted to know we exceeded your expectations! Thank you for your awesome review, and we are looking forward to your next visit to McGrath City Honda.

August 01, 2021

Loved the service. All the work was reviewed with me and all duplicate paperwork given to me. Excellent place to go get service! Go for it. More

by cqzbox1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2021 -

McGrath City Honda responded

Thank you for letting us know how much you enjoyed your recent trip to our service department. Ensuring our customers are informed and have everything they need is a sign of good customer service, and we're happy to have been able to provide that for you. We appreciate you choosing McGrath City Honda! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

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