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McGrath City Honda - Service Center

Chicago, IL

4.3
351 Reviews
Call Service Center (773) 966-0490

351 Reviews of McGrath City Honda - Service Center

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December 14, 2021

McGrath City Honda is the best until your car starts to have issues. I bought a honda 2019 pilot from McGrath. Currently, there is a recall on it; they couldn't fix it the same day and asked me to come ba More

by chusworld
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan
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Jan 10, 2022 -

McGrath City Honda responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

Jan 10, 2022 -

chusworld responded

Thank you, Dana! I received a call from the Service Department manager Jereme regarding this matter. I am the type of customer that once I find a fair vendor, I mostly stick with them for a very long time. Not only me, but I also try to pursue friends and family members to shop in the same place. Jeremy promised me that the awful customer experience I went through at your dealership would not happen again. He offered to contact him directly next time if I needed any service. Additionally, he offered me credit for my service fees. I felt his sincerity and decided to accept his apology. I will let you know if he follows through with his promise soon.

December 12, 2021

Clear explanations of the service and work my car needed, and it was all done quickly! The free Lyft back to Oak Park was perfect for getting things done. Then I got another free Lyft back to pick up my ca More

by Aimee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2021

Cust. Service needs lots of work and mechanics workmanship not good, I need someone to call me! ASAP More

by Eugenia Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Miller
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November 17, 2021

Manager Jeremy in car repair services was great. Did excellent work. Even washed my car. More

by Me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2021

I had excellent customer service, the car was completed I had excellent customer service, the car was completed on time as I was told. More

by dajanisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso
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November 06, 2021

Good, fast, good service, good waiting area,I was late for my appointment and they gave me the best attention More

by Eslaintecamacho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 04, 2021

Closest location of the McGrath family to my house, good service, will be back for sure More

by Je.reyesg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2021 -

McGrath City Honda responded

Thank you for sharing your kind words with us. Our team at McGrath City Honda works hard to provide the best service, and it makes us happy that it reflected during your visit to our dealership. We look forward to serving you for many years to come. Have a lovely day! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 30, 2021

I like the services and attention that you provide to the clients thank you so much. More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sherome Snell
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Nov 01, 2021 -

McGrath City Honda responded

Thank you for your lovely feedback, Beth! The McGrath City Honda team is delighted we could serve you so well. Until next time, take care! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

October 30, 2021

I like that I can wait while my car is worked on. Servuce prices have been going. That's not good More

by ajdellutri
Recommend Dealer
Yes
Employees Worked With
Jasmine
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Nov 01, 2021 -

McGrath City Honda responded

Thank you so much for taking the time to share your feedback with our team at McGrath City Honda. We agree; our prices are comparatively higher than your local dealership because we don't compromise on our service. We look forward to working with you again soon! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

Nov 01, 2021 -

ajdellutri responded

But, $59 for an oil change? That's really steep! It used to be around $25. I also used to get coupons for a lower price.

October 28, 2021

Always providing great customer service. Thanks again team McGrath. See you on the next visit! More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2021 -

McGrath City Honda responded

It's always our focus to provide excellent service to our guests at McGrath City Honda. Thank you for giving us a 5-star review, Larry. We are looking forward to your next visit! Mike Halloran, mikeh@mcgrathcity.com, (773) 889-3030 - General Manager.

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