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McGrath City Honda - Service Center

Chicago, IL

4.3
351 Reviews

351 Reviews of McGrath City Honda - Service Center

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January 22, 2022

I was greeted and checked in immediately . Jasmin was very nice and directed me to the waiting room which was very comfortable.and nice. I only waited about 2 hrs. Jasmin came and brought me to the cash More

by grandinettimichaelsingjazz1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

McGrath City Honda responded

Thank you for taking the time to leave us a review! We love to hear that our team took great care of you during your visit. Thank you for choosing McGrath City Honda!

January 18, 2022

Humberto was great. Provided thorough explanation of services needed when I went in for an oil change . More

by Melissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto P
Jan 21, 2022 -

McGrath City Honda responded

Melissa thank you so much for leaving us a review! We are happy to hear Humberto was a great help to you! Thanks for choosing McGrath City!

January 15, 2022

Devin Miller was excellent! He was very helpful and made sure I understood everything. He even took a call with my husband to make clear what issues the car was having. More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Miller
Jan 17, 2022 -

McGrath City Honda responded

Thank you for your business!

January 04, 2022

Waited 4 hours for an oil change and tire rotation. Terrible service I definitely don’t recommend this place More

by Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

McGrath City Honda responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

January 04, 2022

Never received a call when my car was done. When I picked it up, the same warning lights that I brought it in for were still on. Had to turn around and bring it right back. Then when I picked it up again the More

by Abuiles86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Miller
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

McGrath City Honda responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

December 30, 2021

Efficient, cordial, and very helpful in regards to what I came in for . Answered and doubts or questions I had. More

by Elsubestimado79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hassan
Jan 10, 2022 -

McGrath City Honda responded

Thank you for taking the time to leave us a review!

December 22, 2021

My experience for over a year now has been great. Great Customer Service~Bill is awesome!!! More

by Positive Vibes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2022 -

McGrath City Honda responded

Thank you for leaving us a review!

December 20, 2021

They make recommendations for services then get upset when you decline happened to me twice. More

by nvcaban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Humberto
December 17, 2021

I love the service, and how I was treated as a customer. The person who helped me was very gentle and even helped me by sending me in Uber to home and that way I didn’t have to wait all the time there. I re More

by Cecilia Maldonado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso Rodriguez
Jan 13, 2022 -

McGrath City Honda responded

Thank you for leaving us a review!

December 16, 2021

Every time I visit Honda, all the staff treat you super well and a 5-star service. More

by nancycallejas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio sales person
Jan 13, 2022 -

McGrath City Honda responded

Thank you for leaving us a review!

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