McGrath City Honda - Service Center

The man is rude and ignorant the way I was talk to my car was there for 3 1/2 hours for an oil change they also took it for they must’ve took it out for lunch cause there was 5 miles on the dashboard extra a was there for 3 1/2 hours for an oil change they also took it for they must’ve took it out for lunch cause there was 5 miles on the dashboard extra all the lights are on the dashboard. They said it was my job to take them off. I will never go back to McGrath Honda on Oak Park Avenue in grand Avenue again. My salesman was very nice, but the service department sucks in plain English English. More

It was busy when I arrived for an appointment. It took a little to check-in, but worth it. Great advisor, very thorough, and does not give off a busy, rude, or pushy tone. He was able to help me g It took a little to check-in, but worth it. Great advisor, very thorough, and does not give off a busy, rude, or pushy tone. He was able to help me get the services needed on my car, and took his time to work with me. I appreciate the way he was admittedly trying to have his customers taken care of in a timely manner by communicating with his team. Thanks Alfonso! More

My Service Advisor Devin Miller was very thorough, knowledgeable and cordial. He explained things well and organized the whole project quickly and set it all into action right away. The whole team was knowledgeable and cordial. He explained things well and organized the whole project quickly and set it all into action right away. The whole team was impressive. Highly recommend this location. Ask for Devin if you’d like to be treated well. More

The advisor (devin) was kind and professional was able to follow up and update with the status and always goes above and beyond with the help. follow up and update with the status and always goes above and beyond with the help. More

Alfonso in the Service Dept. is phenomenal. Explained everything. No pressure to add extra services but suggested what my car may need. Updates by text about when car ready, Even is phenomenal. Explained everything. No pressure to add extra services but suggested what my car may need. Updates by text about when car ready, Even provided me a Lyft ride home since service appt was 5 hrs. Highly recommend Alfonso & McGrath City Honda. More

Arrived at my appointment on time and was in and out. Great staff. Took time to answer all questions and very efficient. Great staff. Took time to answer all questions and very efficient. More

Have had good service from service department, not impressed with sales department….when I got a quote for a new lease they were extremely higher than my current dealer…seemed arrogant, so won’t. Go b impressed with sales department….when I got a quote for a new lease they were extremely higher than my current dealer…seemed arrogant, so won’t. Go back for any quote…service dept was excellent. More

Friendly, professional, honest and dependable. I’ve been a satisfied customer for over 2 decades. I’ve been a satisfied customer for over 2 decades. More

Horrible service department. Honda has sent me several documents stating the fuel pump recall needs to be completed. Twice this place has called me at 5pm the day before to cance Honda has sent me several documents stating the fuel pump recall needs to be completed. Twice this place has called me at 5pm the day before to cancel me saying they don’t have fuel pumps available. A lot goes into dropping off a vehicle, changes in schedule etc. Here’s the worst part, they asked me to call them and keep checking. I asked if they could call me when a pump becomes available, her reply was no we don’t do that. So I had no choice but to contact Honda. Complaint filed AND they put me in contact with a nearby dealership who did the right thing and ordered a pump for my vehicle along with setting up the service. Stay away from this place. Save your peace of mind. By far the worst service. Unprofessional. Let’s ask the customer to keep calling to check and when the time comes let’s cancel them the evening before. Twice! And no, they don’t call customers, no wait list or anything as Honda said they should be doing. This is beyond ridiculous. Spoke to Alfonso day before and nothing was said and now some other lady with an attitude calls and says “Alfonso isn’t here, I don’t know what to tell you.” Wow More