McGrath City Honda - Service Center

Horrible service department. Honda has sent me several documents stating the fuel pump recall needs to be completed. Twice this place has called me at 5pm the day before to cance Honda has sent me several documents stating the fuel pump recall needs to be completed. Twice this place has called me at 5pm the day before to cancel me saying they don’t have fuel pumps available. A lot goes into dropping off a vehicle, changes in schedule etc. Here’s the worst part, they asked me to call them and keep checking. I asked if they could call me when a pump becomes available, her reply was no we don’t do that. So I had no choice but to contact Honda. Complaint filed AND they put me in contact with a nearby dealership who did the right thing and ordered a pump for my vehicle along with setting up the service. Stay away from this place. Save your peace of mind. By far the worst service. Unprofessional. Let’s ask the customer to keep calling to check and when the time comes let’s cancel them the evening before. Twice! And no, they don’t call customers, no wait list or anything as Honda said they should be doing. This is beyond ridiculous. Spoke to Alfonso day before and nothing was said and now some other lady with an attitude calls and says “Alfonso isn’t here, I don’t know what to tell you.” Wow More

I was completely impressed with professionalism and customer service. I came to replace filters and viper blades.I was greeted with the warmth and smile and job was done fast and good.Uros is a true as customer service. I came to replace filters and viper blades.I was greeted with the warmth and smile and job was done fast and good.Uros is a true asset to the company, highly skilled and capable. He made me feel welcome and appreciated.I live far from this dealership but I will gladly make the trip again every time that I need service on my car extremely happy and highly recommend More

First time visiting McGrath Honda & I was very impressed with the Customer Service dept. I met with Alfonso, who was knowledgeable, answered all my questions and provided timely updates on my vehicle’s rep with the Customer Service dept. I met with Alfonso, who was knowledgeable, answered all my questions and provided timely updates on my vehicle’s repairs. I appreciated the transparency when it came to repairs for my vehicle. More

Gratitude to Alfonso from Service. He was very helpful and knowledgeable. Customer service was top tier! He was very helpful and knowledgeable. Customer service was top tier! More

All my questions were answered in detail, the service people are very knowledgeable and take the time to go through each concern you bring up about the vehicle. My service person was Alfonso. people are very knowledgeable and take the time to go through each concern you bring up about the vehicle. My service person was Alfonso. More