McGrath BMW Of Elmhurst

Had a high speed vibration in my new 535. Called for a Had a high speed vibration in my new 535. Called for a service appointment and was immediately told that I could bring my car the same afternoo Had a high speed vibration in my new 535. Called for a service appointment and was immediately told that I could bring my car the same afternoon ( very impressed ). The service adviser was professional and courteous. Took me for a test drive to see exactly what the problem at hand was. Provided me a free loaner on the spot. By the next day the problem was corrected. My vehicle was cleaned inside and out when I picked it up. Most important the vehicle was fixed right the first time. A great service experience !! More

Started shopping on line over a month ago and sent quires to several BMW dealers. Some responded quickly and some only generic, one never even a thank you. I was very specific and shopped the exact same ca to several BMW dealers. Some responded quickly and some only generic, one never even a thank you. I was very specific and shopped the exact same car around. I was surprised to find very few replies even answered my basic questions and only wanted me to come in. Michael at Elmhurst BMW was quick accurate and never played any games. I visited two BMW sales men(not so good at the other) and the guys at Elmhurst where pleasant, honest and gave me what I expected for my old car. I did order it, and when it came in the pick up and delivery was a fun time. When I got to work the next day a coworker noticed my new 3-series and said he bought a used car at Elmhurst BMW and had the same good experience that i did (small world). I love my new beamer and think i found a nice place to keep it serviced. Steve More

The salesman misrepresented the certified used car warranty. He assured me everything was covered but maintenance items. Now they want to charge me $1288 to replace a faulty radio. Turns out it isn warranty. He assured me everything was covered but maintenance items. Now they want to charge me $1288 to replace a faulty radio. Turns out it isn’t covered, but you don’t know that till after delivery and the warranty comes in the mail. More

Had to get service on a 528i that I leased from another (more distant) dealer. They were great, quick, couteous. Not sure about sales, but the Asian gentleman that I'd talked to about a new lease was frien (more distant) dealer. They were great, quick, couteous. Not sure about sales, but the Asian gentleman that I'd talked to about a new lease was friendly and not pushy... Am definitely considering getting my next lease there! We'll see about pricing, however... More

Elmhurst BMW was great to work with. They have a tremendous selection to choose from right on the lot, and can get you into a new car quickly without the usual time consuming hassle of back and fort tremendous selection to choose from right on the lot, and can get you into a new car quickly without the usual time consuming hassle of back and forth negotiations. Follow up service has been great there as well. More

I purchase 2009 BMW demo model. I was offered a BMW protection plan to take care of interior and exterior. No documents vere provided and neither I was told that I need to avail this service at Elmhurs protection plan to take care of interior and exterior. No documents vere provided and neither I was told that I need to avail this service at Elmhurst BMW only. I am fro SPRINGFIELD iL, AND WHE i WENT TO LOCAL DEALER AND HE TOLD ME THAT THIS IS NOT A BMW CORPORATE PLAN AND THEY CAN PROVIDE ME SERVICE. I called Scott 2 days after purchase , initially no response, when i called him again and requested him to cancel this plan, he flatlt refused and asked me to come one time at Elmhurst. I painfully drove 400 mile both ways for this plan. I was surprised that my car was sent to some third part, without my consent. I do not know what has been done to my car, no dcoumentation till date, I still do not know what is covered under plan and where to avail service. I called BMW corprate and complained them and I was told that this plan is not endorsed by them and need to speak to dealer . Dealer silent, no answer. I feel like as if I am cheated. BEWARE DO NOT FALL IN THEIR TRAP FOR VARIOUS PLANS, UNLESS THEY ARE BMW CORPORATE EDORSED. More

I recently purchased my second car at Elmhurst BMW. Both experiences were hassle free and truly enjoyable. The entire staff is very helpful and knowledgeable. There is no pressure and their first priority experiences were hassle free and truly enjoyable. The entire staff is very helpful and knowledgeable. There is no pressure and their first priority is to make their customers happy. I will definitely buy another car here. More

Bad Sales experience and Terrible Service experience Bad Sales experience and Terrible Service experience Sales - They cannot stay late. They will keep reminding you they are closing at 8pm even thou Bad Sales experience and Terrible Service experience Sales - They cannot stay late. They will keep reminding you they are closing at 8pm even though you are working on the paperworks of a deal with them. - They like to mislead you to get certain add-on services and products. It's ok but they want you to believe you need to buy certain products because of BMW. - I told Scott A I didn't want the Gap insurance. He told me he cancelled it the next day. I called Scott several times. He didn't pick up the phone. I left his voice mail but he never returned my call. I need to ask the Salesguy to force Scott to call him. I had been calling and waiting for the refund of the Gap Insurance for 6 months. Finally it was sent to BMW Finance. Service - They have a service lady to serve you first but she is useless (more an admin person). - They may make your car dirty. - They may cause damage to your car. - Although it is your right to get a loaner, it's liked you are begging them to get it. - They want you to be careful about their loaners but they don't care about your car (they will take you car out for lunch or a nice ride) Patrick BMW is much better. More

A little background on the issue... We all know the A little background on the issue... We all know the concept of "shady used car salesmen", but let's be honest. Usually this term calls to mind some A little background on the issue... We all know the concept of "shady used car salesmen", but let's be honest. Usually this term calls to mind someone slinging '88 Pontiacs at an out-of-biz gas station turned car dealership. I NEVER thought I'd encounter this type of behavior at a luxury dealer until I went to Elmhurst. I have been going there for service for a while with no complaints, and figured to expect the same treatment from the sales group. Not so much.... I had been browsing used X5's when a particular dealer who happens to have a nice window view came out to help me. We talked about 2 cars, both V8's, one in blue and one in black. I liked the black one, so I took it out for a spin. Very enjoyable, I'll say. Following the test drive, and after looking elsewhere, I e-mailed the salesman and we began a dialogue on the vehicle (the black V8) that I wanted. He started by giving me the price they wanted, evaluating my trade, and over the course of the week we came to a nice arrangement... I am sitting at his desk, pen and check in hand, and just waiting to cover final numbers when this guy asks "were you looking at the black V8 4.4 or V6 3.0? Because the V8 will be a different price..." xxx!!!! I had not EVER looked at ANY of the V6's. The email string between us clearly shows that I was talking about the V8, as evidenced by the miles and initial pricepoint. (incidentally, the V6 has an extra 20K+ miles) This guy just tried to play me! Got me all the way to the office ready to go, and then pulls out on the price we negotiated over an entire week!!!! Is this even legal? Are email negotiations binding as if in writing? After expressing my displeasure, he "worked" the new price, bringing it down about 1/4 of the way to the price we actually negotiated, which was not enough to make the deal regardless of how angry I was. Add the anger, and as you can imagine, I walked out. This dealership should be ashamed about this behavior! Are they really in such a good place financially that they would screw a prospective buyer out of a V8 SUV in a time when SUVs aren't exactly flying off the lots? If anyone knows the ownership of this dealer, please let me know!!! I'd like to have a few words.... More

Back in January'09 I took my car( BMW X5) in because my check engine ligth was on. They did a test and could not find a reason for it.However, they found many other things that needed to be replaced. Since check engine ligth was on. They did a test and could not find a reason for it.However, they found many other things that needed to be replaced. Since I am a woman and do not know anything about cars I agreed. Evertyhing was fine until the spring came and started to rain..a weird thing started to happen. A water started getting into my car. It was dropping in from brake and speed pedals area. I did not know what was going on so I took my car to the friend on mine because I was afraid that it could mess up my electricity. I was informed that a 'Pipe, hose" that collects water from the sunroof was disconnected and I could clearly see that this was done on purpose. It could not be me cause I would not even know how to do such a thing..Everything was fine until I took my car to the Elmhurst dealer.I would not go back there again!!! More