McGrath BMW Of Elmhurst

Great car buying experience Our salesman, Michel Banach was how all car salesmens should be. He was never pushy and tried his best to get us out of there as quickly as possible Our salesman, Michel Banach was how all car salesmens should be. He was never pushy and tried his best to get us out of there as quickly as possible getting the paperwork done right away. There was none of the typical game playing dealerships do and we feel we got a very fair deal. It was a pleasure buying a car there. More

Poor total customer experience The Internet Sale person is very consistent in pursuing you to come in and view their inventory. However, he does a very poor job at identifying custo The Internet Sale person is very consistent in pursuing you to come in and view their inventory. However, he does a very poor job at identifying customer needs and positioning the best vehicle for the customer. As a result, I believed I comprised too much after the purchase. In an attempted to discuss this with Eugene, he appeared uninterested in discussing unless I was "customer that had bought 10 cars from him." In addition, the service team appears to be challenged with identifying and resolving problems. In fact, they kept my car fro several days for engine noises that were never resolved. More

Professional and Convienient Josh was able to guide me through the purchasing process very efficiently. Any questions I had about financing were answered succiently. I'm confieden Josh was able to guide me through the purchasing process very efficiently. Any questions I had about financing were answered succiently. I'm confiedent that I would purchase from them again. More

Amazing Experience BMW Elmhurst was amazing. Dave Hubner was extremely professional, helpful and patient. He was a pleasue to work with and I appreciated how Dave and th BMW Elmhurst was amazing. Dave Hubner was extremely professional, helpful and patient. He was a pleasue to work with and I appreciated how Dave and the dealership were so willing to ensure we leave happy with our purchase. They were wiling to make the small cosmetic repairs to the pre-owned vehicle I purchased with no hesitation. Their honesty, from Dave's to the branch manager's to the Finance specialist's I signed the paperwork with was much appreciated. The whole experience was top notch. I want to rate Dave 10 stars for exceptional customer service and attitude. Finally, the BMW cookies received at my door yesterday were a tasty and welcome surprise! More

GREAT CAR BUYING EXPERIENCE!!!! This is the best BMW dealership ever. Great customer service. My sales man was Michal Banach and he was wonderful throughout the entire car buying pro This is the best BMW dealership ever. Great customer service. My sales man was Michal Banach and he was wonderful throughout the entire car buying process. It was not the closet dealership in my area, but the drive was well worth the trip. Glad I came to this dealership. More

Elmhurst BMW Experience Dave Hubner is great. Awesome, no pressure sales professional. Ease of leasing process was very simple. They were able to find the care my wife wan Dave Hubner is great. Awesome, no pressure sales professional. Ease of leasing process was very simple. They were able to find the care my wife wanted and the time in the dealership was kept to a minimum. More

WORTH THE TRIP OUT OF THE CITY! This dealership is "ACES". From start to finish professional staff at all levels. Parts, Service, New car purchase & Certified used car. I have ha This dealership is "ACES". From start to finish professional staff at all levels. Parts, Service, New car purchase & Certified used car. I have had the pleasure in being part of purchasing 3 new cars and one certified. There is a reason why I keep returning. I have tried Perrillo for service once and walked out when quoted $3,600 for work to be done on my certified used BMW... I went to another service provider and the total was less than $300. Shame on you Perillo!!! This past week my best friend and I went to Perillo to purchase him an X5...we walked out due to the pretentious unprofessional staff. We also visited Westmont and the arrogance of the sales person we worse than Perillo. Shame on you Westmont! We went to Elmhurst BMW, he purchased his vehicle. Two days later I went back to the Elmhurst BMW and purchased myself a new 435i coupe. It was tough but VERY professional negotiation. JOB WELL DONE ELMHURST! Perrillo & Westmont lost the sales! Chiayant, Matthew & Anthony are awesome! Jack in the finance department is great too! Signed VERY HAPPY CUSTOMERS! More

Exceptional customer service I recently had an issue with my BMW (having nothing whatsoever to do with the dealership) that potentially could have been very poor, rather than that I recently had an issue with my BMW (having nothing whatsoever to do with the dealership) that potentially could have been very poor, rather than that happening Korey from Elmhurst BMW "saved the day" with his customer service. Nick in sales and Korey in service are both EXCEPTIONAL at customer service; not only did they resolve my problem to my full satisfaction but actually made the experience a net positive and gave me the sense that they truly cared about making sure we were happy and taken care of. I have purchased several BMWs from Elmhurst BMW. I live in downtown Chicago and it is worth the drive to work with the people at Elmhurst BMW. At the end of the day all dealers have the same vehicles, it is the people that make the difference; easy and very high recommendation! More

Highly recommended. Lidia was very helpful. She has offered continued support and I feel like my business is valued. I have purchased my previous car here as well. Also, Lidia was very helpful. She has offered continued support and I feel like my business is valued. I have purchased my previous car here as well. Also, the service department is very efficient. More

Scheduled Maintenance Experience Joel Albright is a great service manager at Elmhurst BMW. He attended to all matters promptly, took the time to listen, and had a loaner ready for me. Joel Albright is a great service manager at Elmhurst BMW. He attended to all matters promptly, took the time to listen, and had a loaner ready for me. He even followed up a week later to ensure everything was fine. More