McGrath BMW Of Elmhurst

unprofessional sales person I tried to work with Eugene to lease a demo. He failed to explain that the car's warranty would expire 5 months before the lease ended. I only found I tried to work with Eugene to lease a demo. He failed to explain that the car's warranty would expire 5 months before the lease ended. I only found this out after asking about the warranty start date on the car and doing the math for myself. During the negotiation, he made a statement that I did not agree with. I told him and I did not agree with him, so we'd have to "agree to disagree". It was at that point he started to argue his point, being both rude and condescending. When I told him I was not looking to debate with him, he continued to argue with me. At that point I felt it was best to leave without the new car. Hard to imagine a sales person more unprofessional. More

Great Salesman & Great Dealership I just purchased my first BMW from Josh Douglas. Josh did an excellent job. I had researched the cars I was interested in, and Josh took me right to I just purchased my first BMW from Josh Douglas. Josh did an excellent job. I had researched the cars I was interested in, and Josh took me right to those vehicles, he showed me all the options, and answered all my questions. No sales pressure, no attempt to up-sell me. When I decided to purchase, I contacted Josh by email, he quickly responded the vehicle was still in stock, put it on hold for me, and set-up an appointment for the next day. I couldn't be happier with the process. I will definitely shop at Elmhurst BMW again and recommend it to friends. More

worst bye ever bought a used 2013 x3 (certified and warranty as well )about three months ago , not sure what happened but my car is completely shut down at a parking bought a used 2013 x3 (certified and warranty as well )about three months ago , not sure what happened but my car is completely shut down at a parking lot, i call the towing company and after only one day a call me back just to tell me that they don't see anything wrong with it somehow...... not only I don't know what's wrong with it at this point but I'm also told that if I want them to look further out i have to pay because the warranty apparently does nothing for ,,,,, totally regret this he's by far worse bye ever More

BMW X5 purchase Excellent customer service from Michal Banach, Eugene, Devin & Bill. This BMW team made me feel comfortable from the time I walked into the door until Excellent customer service from Michal Banach, Eugene, Devin & Bill. This BMW team made me feel comfortable from the time I walked into the door until I drove away in my BMW. Great people to work with. More

Fantastic car buying experience Just leased a 2015 BMW 328ix from Elmhurst BMW. I worked with Josh Douglas and he is professional, courteous, patient, very responsive and knowledgeab Just leased a 2015 BMW 328ix from Elmhurst BMW. I worked with Josh Douglas and he is professional, courteous, patient, very responsive and knowledgeable about BMW the car and company . These professional attributes helped to get a deal done. I emailed Josh on a Monday evening after business hours and first thing in the morning he followed up with an email and phone call. He listened to what I needed and wanted and followed up with my available options within an hour. He stayed late to accommodate me and by 6:30 that evening a deal was made. The purchase process was a breeze, everything was ready when I walked into finance and went quickly. After that I met with Devon Hunter who helped me with all the technology features on the car. Very easy instructions for things that seemed complicated. He even offered another session if I needed more help with anything which I will take him up on that. Overall if you are looking for a BMW and want great service where they listen and actually give you what you want, go to Elmhurst BMW and ask for Josh Douglas. You will not be disappointed. More

Excellent car buying experience Just leased a 2015 BMW 328ix from Elmhurst BMW. I've bought and leased BMWs from Fields, Knauz , Pierillo and Bill Jacobs over the last 40 years. Elmh Just leased a 2015 BMW 328ix from Elmhurst BMW. I've bought and leased BMWs from Fields, Knauz , Pierillo and Bill Jacobs over the last 40 years. Elmhurst BMW dealership my appear small in size compared to these other dealers but their selection of bimmers can't be matched. At Elmhurst I worked with Eugene Roye, he is professional, courteous, well inform, very responsive and knowledge about BMW the car and company . These professional attributes helped to get a deal done on one of their BMW. We emailed for over a month on financing programs, available cars and pricing. Eugene was quick in reply to any questions I had. It was a pleasure to lease a car through him. The only other dealer that put this amount of time into getting me in the right BMW was Bill Jacobs BMW but Eugene got the sale because he worked harder. The purchase process was a breeze, Eugene and Bill Pfeffer had everything ready when I got there and went so smoothly I kept waiting for something to go wrong... But it didn't. They even have a BMW genius, Devon Hunter who helped me with all the technology features on the car.easy instructions for things that seemed complicated. He even offered another session if I needed more help with the nav system. In summary if you a good price, helpful people in a smaller dealer atmosphere.... This is the place for you. Give Eugene a call... Tell him John sent you. More

Family run business with a smile I felt like I was part of their family not a customer. My salesman tried to make sure I was totally happy with my decision. I felt like I was part of their family not a customer. My salesman tried to make sure I was totally happy with my decision. More

Great car buying experience Our salesman, Michel Banach was how all car salesmens should be. He was never pushy and tried his best to get us out of there as quickly as possible Our salesman, Michel Banach was how all car salesmens should be. He was never pushy and tried his best to get us out of there as quickly as possible getting the paperwork done right away. There was none of the typical game playing dealerships do and we feel we got a very fair deal. It was a pleasure buying a car there. More

Poor total customer experience The Internet Sale person is very consistent in pursuing you to come in and view their inventory. However, he does a very poor job at identifying custo The Internet Sale person is very consistent in pursuing you to come in and view their inventory. However, he does a very poor job at identifying customer needs and positioning the best vehicle for the customer. As a result, I believed I comprised too much after the purchase. In an attempted to discuss this with Eugene, he appeared uninterested in discussing unless I was "customer that had bought 10 cars from him." In addition, the service team appears to be challenged with identifying and resolving problems. In fact, they kept my car fro several days for engine noises that were never resolved. More

Professional and Convienient Josh was able to guide me through the purchasing process very efficiently. Any questions I had about financing were answered succiently. I'm confieden Josh was able to guide me through the purchasing process very efficiently. Any questions I had about financing were answered succiently. I'm confiedent that I would purchase from them again. More