McGrath BMW Of Elmhurst

Excellent experience with Anthony I phoned ahead and Anthony met us at the door on a cold and snowy day with the car ready to be test-driven. He was personable and answered questions-- I phoned ahead and Anthony met us at the door on a cold and snowy day with the car ready to be test-driven. He was personable and answered questions---not pushy at all. They gave a fair price right out of the gate on my trade-in, and we were able to agree on a price quickly. This is hands-down one of the top car-buying experiences I've had! More

Robert K My sales person, Glenn Ustas , along with Nicholas( the sales manager ) made the car buying experience worth the trip to Elmhurst. I have not worked w My sales person, Glenn Ustas , along with Nicholas( the sales manager ) made the car buying experience worth the trip to Elmhurst. I have not worked with a car dealer for over 15 years and needless to say I was not looking forward to walking into a dealership, I know I can call on them at anytime and that they will be there to return a call and help me. The dealer and its staff have a five star rating in my opinion, More

Elmhurst BMW is worth the drive It is worth the drive from Chicago to work with Nicholas and the entire at Elmhurst BMW. They really made me feel like a valued customer. They are exc It is worth the drive from Chicago to work with Nicholas and the entire at Elmhurst BMW. They really made me feel like a valued customer. They are excellent! Thank you!! More

Team experience X5 made my short list. After looking at 3 other badges I had the pleasure of dealing with the sales team of Michal and Eugene! They were awesome... X5 made my short list. After looking at 3 other badges I had the pleasure of dealing with the sales team of Michal and Eugene! They were awesome... any questions to the most informative test drive. I haven’t owned a BMW in 15 years and I’m happy to say my new X5d is in my garage. I would recommend this dealer with a 5 star rating! More

Top Notch Experience Michal Banach was extremely helpful from test drive through purchase. Will recommend to friends and family. This dealership provided outstanding custo Michal Banach was extremely helpful from test drive through purchase. Will recommend to friends and family. This dealership provided outstanding customer service - great car purchase More

Great Car buying Experience I visited to purchase a certified pre-owned BMW that I had found online. Michal Banach, one of the internet sales managers, attended to my interest in I visited to purchase a certified pre-owned BMW that I had found online. Michal Banach, one of the internet sales managers, attended to my interest in the vehicle at an exceptional level. He did a great job of showing me the car on the test drive. The vehicle was even waiting indoors washed and gassed up for my test drive. Settling on a price and a payment was hassle free and honest. No hidden fees, no up sells. It is nice to still find customer service like this out in the world. More

Lackluster service The service at this dealership is extremely lackadaisical. I've had very poor experiences with their service and maintenance personnel over the years. The service at this dealership is extremely lackadaisical. I've had very poor experiences with their service and maintenance personnel over the years. They can't even provide a decent car wash! I've been going to this service center for the past 6 years. They also don't seem to treat female customers on par with their male customers. More

Steer clear of their service center. I would give them negative stars if I could. I brought my 2008 335i in for them to replace the high pressure fuel pump because of the extended warrant I would give them negative stars if I could. I brought my 2008 335i in for them to replace the high pressure fuel pump because of the extended warranty due to defects with these fuel pumps. I own an auto mechanics shop and have been working on cars all my life so diagnosing a bad fuel pump is not rocket science to me. I had the car in for a day and the service tech Joel called me and said oh mm your fuel pump is fine it is a sensor and turbo intake bypass tubes. So knowing it is the fule pump I said if I tell you to put the sensor in and the problem is still there you will give me the sensor for free and replace the pump. After that he rudly replyed no that it's a 2 part problem including the turbo intake bypass tubes. No this approach probably works on your typical tippy type people that drive a BMW because they have money and have never touched a wrench but if you have any mechanical knowledge you would know that a tube off of a diverter valve and a fuel pressure related problem are in no way shape or form related you don't even need the turbo intake bypass tubes they are useless. So pretty much they are doing what any stealership is doing and charging to look at your car tell you your problem is something it's not just to rob you of your money. And not have the fix the part under warranty. I would steer clear of them if you could. Maybe they would be ok if you have a bumper to bumper warranty still. And they make your feel like you are not welcome back in the service center and are very snooty. If you want to pay money to fix xxxx that doesn't have to be fixed and avoid the real problem until it is a bigger more costly problem to fix this is your place. More

Amazing I'm from New York I searched the site for a Range Rover sport supercharged I contacted them and Eugene Royfe called me back instatntly. He explained t I'm from New York I searched the site for a Range Rover sport supercharged I contacted them and Eugene Royfe called me back instatntly. He explained the car thoroughly and even sent me additional pictures of the car that I asked for. I gave him a deposit and sent payment to him car was shipped asap and arrived a day earlier than expected. When the car arrived it was 100 times better than what I expected. Wow I was in shock what honesty and service buying a car that I didn't even look at. Great team especially Eugene. I will definetely contact them in the future. More

unprofessional sales person I tried to work with Eugene to lease a demo. He failed to explain that the car's warranty would expire 5 months before the lease ended. I only found I tried to work with Eugene to lease a demo. He failed to explain that the car's warranty would expire 5 months before the lease ended. I only found this out after asking about the warranty start date on the car and doing the math for myself. During the negotiation, he made a statement that I did not agree with. I told him and I did not agree with him, so we'd have to "agree to disagree". It was at that point he started to argue his point, being both rude and condescending. When I told him I was not looking to debate with him, he continued to argue with me. At that point I felt it was best to leave without the new car. Hard to imagine a sales person more unprofessional. More