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McGrath BMW Of Elmhurst

Elmhurst, IL

4.0
234 Reviews

500 W Lake St

Elmhurst, IL

60126

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Showing 235 reviews

April 23, 2020

I've never had a car buying experience so smooth and easy before. When we got there it was ready to test drive. Then we switched over vehicles and then waited for just a little while and all paper work was b More

by cmarie0686
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 23, 2020 -

McGrath BMW Of Elmhurst responded

Thank you for taking the time to review Elmhurst BMW! We're thrilled to hear that the purchasing process was such a smooth experience. Enjoy your new vehicle!

February 16, 2020

Michael was friendly and great to work with. Easy transaction. Would visit again and I highly recommend others to do the same you won’t regret it. More

by mikey773
Recommend Dealer
Yes
Employees Worked With
Michael
Feb 17, 2020 -

McGrath BMW Of Elmhurst responded

Mike, thank you for recognizing Michael's effort during your visit. We're honored to have had the opportunity to serve you at Elmhurst BMW and look forward to seeing you again in the future.

February 05, 2020

We had a great experience working with Elmhurst BMW on the purchase of a used BMW we found online. They did not pressure us and were great to work with from the moment we walked into the dealership to dri More

by Lori Cutka
Recommend Dealer
Yes
Employees Worked With
Joe Svoboda, Steven Doan, Jack Metz
Feb 05, 2020 -

McGrath BMW Of Elmhurst responded

Lori, we appreciate you taking the time to write about your great experience at Elmhurst BMW! It's wonderful to know that our team took care of you at every step of the way. We wish you safe travels!

January 26, 2020

Overall pleasant experience. vERY satisfied with both the car and the service. Michael B. Was prompt with responses to my questions. Delivery was fast as requested. More

by Bill C
Recommend Dealer
Yes
Employees Worked With
Michael Banach
Jan 27, 2020 -

McGrath BMW Of Elmhurst responded

Hi Bill - We love to hear that you're a satisfied customer. Thank you so much for sharing this feedback about Michael and your buying experience! All of us at Elmhurst BMW wish you safe and happy driving in your new ride.

January 26, 2020

if you want a beautiful dealership with lots of inventory to choose from, and excellent service...this is your place to buy!! Their quick follow up is like I’ve never seen before!! More

by Littlemac5150
Recommend Dealer
Yes
Employees Worked With
Joe Svdoba in Sales and Jack Metz in Finance
Jan 27, 2020 -

McGrath BMW Of Elmhurst responded

Thank you for the five stars! We are so pleased to hear that our team provided the excellent service we pride ourselves on at Elmhurst BMW. We hope to see you again down the road!

January 20, 2020

Loved my experience at Elmhurst BMW. Eugene was a big help in buying my 2016 Macan S. Couldn't be happier with my purchase or their service. More

by Jason S
Recommend Dealer
Yes
Employees Worked With
Eugene
Jan 20, 2020 -

McGrath BMW Of Elmhurst responded

Jason, thanks for sharing your 5-star experience with Eugene! At Elmhurst BMW, it is our goal to satisfy customers and we are thrilled that we hit the mark. Congratulations on your 2016 Porsche Macan S- safe travels!

January 17, 2020

Excellent service from Joe. Appreciated the swift transaction! We knew what we wanted and Joe had all the finance documents ready so we were able to get in and out in less than an hour. More

by suzibrass21
Recommend Dealer
Yes
Employees Worked With
Joe Svobada
Jan 17, 2020 -

McGrath BMW Of Elmhurst responded

Thank you so much for taking the time to leave us this great review! Customer service is our number one priority and nothing makes our day like hearing from clients about a positive experience they had with us at Elmhurst BMW. We're elated Joe was able to make the process go swiftly and smoothly for you, we'll be certain to let him know you appreciate his assistance. We hope to see you back with us in the future!

December 28, 2019

Yikes! Was charged $70 to replace a backup light. Didn’t think I would need a quote on that service but lesson learned, that was my first service there and will be my last. More

by Mg
Recommend Dealer
No
Employees Worked With
N/a
Dec 30, 2019 -

McGrath BMW Of Elmhurst responded

I'm sorry that you aren't satisfied with our prices. It's our goal to provide our guests with excellent service at a great value. Our process is to make sure the consumer understands what work is being performed and the pricing that is associated with it. If this was not the case please reach out to me at the number below. Thank you, Irv Shenderovsky - General Manager - 630-833-7945 ext 3302

December 09, 2019

Bad service and dishonest I purchased a 2015 Lexus RX350 from them 4 weeks ago and am unhappy with their service. We travelled over two hours to get to the dealership and afte More

by helenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frances Otero & Glenn
Dec 10, 2019 -

McGrath BMW Of Elmhurst responded

Helen - We want our guests to be treated with five-star service and I'm so very sorry that we missed the mark here. I appreciate you bringing these issues to my attention so that I may address them with my team. If there is anything else you would like to discuss, please give me a call. Thank you, Irv Shenderovsky - General Manager - 630-833-7945 ext 3302

December 04, 2019

BUYNING FRAUD I was cheated when buying a BMW x5, I was told that the car was not damaged .... after a few months of use, the carfax showed information that the car More

by Miroslaw100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Non
Dec 06, 2019 -

McGrath BMW Of Elmhurst responded

This review doesn't reflect the whole story here. You purchased your vehicle in 2018 and three months later Carfax posted a damage report from 2016. Unfortunately, this was completely out of our control. I'm very sorry that you're upset, but it was never our intention to mislead you. Thank you for your feedback.

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