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McGrath Arlington Kia
Palatine, IL
298 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 298 reviews
March 10, 2021
Was never given a copy of my contract or bill of sale. Took almost a week from me to get a response after trying to contact costumer service through their website. My contract said a much higher vehicle p Took almost a week from me to get a response after trying to contact costumer service through their website. My contract said a much higher vehicle price than was verbally agreed upon and from what was written on other paperwork, now I’m out over $1000. Was taken advantage of because I was a first time buyer. More
by Hannahhidder
Employees Worked With
Vince Balachia
March 01, 2021
Cliff has sold me two cars now and I plan on buying more in the future! He has always been extremely knowledgeable and gives me a great deal upfront. Thank you McGrath Kia! in the future! He has always been extremely knowledgeable and gives me a great deal upfront. Thank you McGrath Kia! More
by corrine.night
Employees Worked With
TJ
February 27, 2021
Vince provided me truly exceptional customer service and is a role model example for your business. You know hoe to personalize your customer service by looking out for our needs and interests. Vince you a is a role model example for your business. You know hoe to personalize your customer service by looking out for our needs and interests. Vince you are a real role model for customer support in sales and a real sold asset with McGrath KIA. The same quality in service was provided by Paul in Financing by provided me what I really needed cost effectively to get the best for what I was spending. I will personally refer my friends and colleagues to speak with Vince and Paul if they are in the market for a car purchase. . One Happy Customer, Chris More
by Chris K
Employees Worked With
Vince Balachia
January 04, 2021
Couldn't be happier with my experience there. Garrett and Cody made an experience that you wouldn't expect walking into a dealership. thank you guys so much. Cody made an experience that you wouldn't expect walking into a dealership. thank you guys so much. More
by Ryan
Employees Worked With
Garrett, Cody
January 01, 2021
I was checking pricing online for the new Telluride. This dealer has a crazy markup of 8k over sticker. I showed them written proof of pricing from another dealer. They still didn’t believe I could get the dealer has a crazy markup of 8k over sticker. I showed them written proof of pricing from another dealer. They still didn’t believe I could get the car at another dealer without the insane markup they have. They said I should go buy the car at the other dealer and to send them proof when I purchase. I also received text messages, I think he was a manager (cliff) who didn’t believe me as well. Well, a few days later, I did send a text to Cliff with a picture of the sale price that I paid from another dealer. **Even if I didn’t purchase a car from another dealer, I would purchase a car from a dealership that is so cocky and rude. ** More
by Lauren
Employees Worked With
Cliff
December 10, 2020
Garrett and Cody made it a great experience, it was fast and easy and I didn't feel like was under any pressure, they knew exactly what I wanted, they were also very funny and didn't act like they were just and easy and I didn't feel like was under any pressure, they knew exactly what I wanted, they were also very funny and didn't act like they were just trying to sell a car, they connected with me on a personal level and made me feel comfortable purchasing my first car! More
by Skye ashbrook
Employees Worked With
Garrett and Cody
December 08, 2020
This dealer is Fraud and misleading customers. Confusing customers with different offers and never delivered what they promised. Please don’t go to this dealer please.... customers with different offers and never delivered what they promised. Please don’t go to this dealer please.... More
by BS
Employees Worked With
Shane Rigsby, Faris Syriani
November 29, 2020
First and foremost, I would like this say this post is late as this happened in October, but it’s still worth posting. Unfortunately I was asked to I drive in from Elgin before closing per one of your late as this happened in October, but it’s still worth posting. Unfortunately I was asked to I drive in from Elgin before closing per one of your salesmen's (Stefan) request to look at the car and to talk about pricing since he would not work with me over the phone. This is where the experience began to fall apart as I received a call from him when I was 10 mins away to let me know that the car was no longer there for me to view. Once I got there, the asking price your salesman gave me was $8500 over sticker price which could have been given to me over phone especially during a pandemic. So to sum things up, my experience with this staff member and dealer was horrible as he made me drive 45 minutes out of my way right before closing to see a car that wasn't there and to give me a price that he could have given me over the phone. He was not welcoming and was very pushy for me to make a deal for a car I couldn't see in person. He made me feel like I did not know much about a car I have done my research on. I contacted the general manager for sales and he too never responded to my message I’m a happy to say that I found the same car and trim for a way lower price than this dealership was trying to sell me the car for. More
by arturo_maturo
Employees Worked With
Stefan
November 21, 2020
Pleasant experience. Courteous, patient, helpful and knowledgeable. Seems like a professional and friendly business that will take the time to do a job right and take the time to explain. knowledgeable. Seems like a professional and friendly business that will take the time to do a job right and take the time to explain. More
by Ms.duvel57
Employees Worked With
Dave Chavich, Vince Balachia
November 16, 2020
Worked with Vince on a purchase of a new Kia K5. All went well and Vince took the time to show me everything on the vehicle. If he didn't have the answer he found out and let me know asap. well and Vince took the time to show me everything on the vehicle. If he didn't have the answer he found out and let me know asap. More
by rer305
Employees Worked With
Vince Balachia
