Back

McGrath Arlington Kia

Palatine, IL

2.6
304 Reviews

1400 E Dundee Rd

Palatine, IL

60074

Directions

By Type

Showing 304 reviews

August 02, 2011

Our experience with Arlington Kia in Palatine was excellent. Our salesman, Dan, was informative, friendly, and no pressure style that fit our style for our new car purchase. Dan answered all our co More

by mpodowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Wyss, Mike, & Steve (name? - finance person)
August 01, 2011

We contacted the dealership before we left because it was a long drive for us and they had the car we wanted to see ready and pulled up to the front door for us as we arrived. We dealt with a very nice man n More

by Tuco138
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson
July 26, 2011

Overall the experience was great, but, the only thing that I was really upset about was whenever I called I would be put on hold for 10 mins or longer, then when I asked the person answering the phones t More

by shobik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Matusyan, Mike Lemm
Oct 28, 2011 -

McGrath Arlington Kia responded

Thank you for sharing the ups and downs of your experience with us. We work hard to give the best experience possible, however are not always perfect. We have taken your feedback and put it to good use by focusing on customer hold times and working to make them significantly shorter! If you have any questions or concerns please feel free to contace either George, or Dwight Albertson our General Manager so we can rectify any issues there may be at 847-202-3900. Thank you again, and we hope you are enjoying your vehicle!

July 19, 2011

Very friendly people and very knowledgeable regarding not only their cars but comparison cars as well. They also helped me make this car affordable for my budget, great people at Arlington Kia especially Dan More

by KathyEstes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Wyss
July 06, 2011

I would happily return to this dealership to buy a new vehicle. The atmosphere is very friendly and relaxed; I never felt pressured to buy something I didn't want and was treated with utmost curtesy and r More

by jayeldeher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson
June 28, 2011

I went in looking for a car for my daughter and was very satisfied with what I got at this dealership. George was very helpful and took the time to explain everything for me. It is very hard to find good More

by kiario1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George M., Sales Consultant
Jun 29, 2011 -

McGrath Arlington Kia responded

Congratulations on your new Kia Rio! I apologize that you had a poor experience with another one of our associates, as we strive for excellent customer satisfaction on a daily basis. I am very happy to hear George made this experience worthwhile and ultimately was able to earn your business. We are very aware how lucky we are to have George here! He is one of our most knowledgeable sales people with an incredible light hearted personality, and I will be sure to show him this glowing review! If you have any questions or concerns please contact either George or Andrea at 847-202-3900 and we would be happy to help you. Thank you!

June 23, 2011

Overall, had an excellent experience at the dealership. Overall, had an excellent experience at the dealership. Salesperson was very knowledgeable about the vehicle (Optima). Was not pushy but direct an More

by MAS713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson & Jabari Goodman
June 21, 2011

Loved the used Jeep. The car was very clean and in great shape too. Dwight Albertson was a friendly helpful salesman. I would recommend this dealership and will go back again. More

by sleliter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwight Alberson
June 20, 2011

Dwight met us as we got out of our car. He was extremely Dwight met us as we got out of our car. He was extremely helpful, knowlegable, and kind. I feel that we received the best deal for the new car and More

by Sharon Gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson
June 17, 2011

Our experience was very good. Ken treated us with respect and we enjoyed the visits with him. Yes, this is a very good dealer. More

by hfsradiofan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken