Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
McGrath Arlington Kia
Palatine, IL
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 302 reviews
July 26, 2011
Overall the experience was great, but, the only thing that I was really upset about was whenever I called I would be put on hold for 10 mins or longer, then when I asked the person answering the phones t that I was really upset about was whenever I called I would be put on hold for 10 mins or longer, then when I asked the person answering the phones to give Michael or George a message that we were on our way to sign new paperwork, she said she would. We were traveling from Woodridge which is about 40 mins away. But when we got there, Michael and George never got the message, and I called twice. We waited for over 2 and a half hours to resign paperwork for a new interest rate(which was a great help considering our situation). When Michael called my husband he stated that we received a new interest rate and all we had to do was sign new paperwork for it. We thought it was going to be quick, I still had to pick up my children and I also had our dog with us. Noone ever explained that the finance person was going to try and get us to sign up for other packages or sell us anything. We were not prepared for that. Some more communication will be great between the staff and you would have a stellar office. I really appreciate that they allowed my pug inside the building due to the heat and gave him water. GEORGE YOU WERE WONDERFUL TO WORK WITH!!! I cannot appreciate your patience and understanding enough in helping us with this great car. You are extremely knowledgeable about the KIA cars themselves, and not only that, but, as soon as I addressed the issues with the car we bought, they were brought to immediate attention and fixed. If we are still in this state when we go to purchase a new care and you are still at this dealership you will have our buisness. I know that I can be a tough person to deal with and you hung in there. Thank you!!! Your sense of humor was great and there was NO pressure from you, which made it even easier to make our decision. Thank you again!!!! PS. I hope your daughter is doing better and the scar is healing!!! More
by shobik
Employees Worked With
George Matusyan, Mike Lemm
July 19, 2011
Very friendly people and very knowledgeable regarding not only their cars but comparison cars as well. They also helped me make this car affordable for my budget, great people at Arlington Kia especially Dan only their cars but comparison cars as well. They also helped me make this car affordable for my budget, great people at Arlington Kia especially Dan Wyss!!! Would recommend them to others. Keep up the good work!!! More
by KathyEstes
Employees Worked With
Dan Wyss
July 06, 2011
I would happily return to this dealership to buy a new vehicle. The atmosphere is very friendly and relaxed; I never felt pressured to buy something I didn't want and was treated with utmost curtesy and r vehicle. The atmosphere is very friendly and relaxed; I never felt pressured to buy something I didn't want and was treated with utmost curtesy and respect. No unpleasant surprises. No games. I would highly recommend working with Dwight Albertson. He's very patient and very respectful of his customers. The quote I was given on my trade-in was fair. I really felt that my business and my old car (which was in mint condition) weren't taken for granted. All in all, this experience was quite a relief from the last couple of dealerships I visited before this one. It was probably also the easiest time I've ever had buying a new car. The location was about an hour away from my home but I'm very glad that I travelled the distance. I love my new car. Thank you so much. More
by jayeldeher
Employees Worked With
Dwight Albertson
June 28, 2011
I went in looking for a car for my daughter and was very satisfied with what I got at this dealership. George was very helpful and took the time to explain everything for me. It is very hard to find good satisfied with what I got at this dealership. George was very helpful and took the time to explain everything for me. It is very hard to find good sales people like him and I hope this dealership knows that they are lucky to have him. I had some trouble with another associate at the dealership and was ready to walk out. If it wasn't for George I probably wouldn't have bought anything. More
by kiario1213
Employees Worked With
George M., Sales Consultant
June 23, 2011
Overall, had an excellent experience at the dealership. Overall, had an excellent experience at the dealership. Salesperson was very knowledgeable about the vehicle (Optima). Was not pushy but direct an Overall, had an excellent experience at the dealership. Salesperson was very knowledgeable about the vehicle (Optima). Was not pushy but direct and honest. Was in and out of the dealership in roughly an hour it seemed, very efficient work. The vehicle itself is huge inside, very neat interior, great power and really good fuel economy. Love the way it handles. I would describe it as 'tight' handling, which I prefer. For the price and warranty it was a great buy. Thanks again! Take care, Happy Customer More
by MAS713
Employees Worked With
Dwight Albertson & Jabari Goodman
June 21, 2011
Loved the used Jeep. The car was very clean and in great shape too. Dwight Albertson was a friendly helpful salesman. I would recommend this dealership and will go back again. shape too. Dwight Albertson was a friendly helpful salesman. I would recommend this dealership and will go back again. More
by sleliter
Employees Worked With
Dwight Alberson
June 20, 2011
Dwight met us as we got out of our car. He was extremely Dwight met us as we got out of our car. He was extremely helpful, knowlegable, and kind. I feel that we received the best deal for the new car and Dwight met us as we got out of our car. He was extremely helpful, knowlegable, and kind. I feel that we received the best deal for the new car and a good trade-in for our car. He went out of his way to find the color we wanted. He took very good care of us and we appreciate that very much. Thank you Dwight for taking such good care of us. We felt very comfortable buying a car from you. Best wishes. Peter and Sharon Gail More
by Sharon Gail
Employees Worked With
Dwight Albertson
May 31, 2011
I Talked with George on a internet to get the price of New 2011 Kia Sorento LX. He replied with the price little over to $20000 and I agreed to visit the dealer. What I found was that the car he gave me New 2011 Kia Sorento LX. He replied with the price little over to $20000 and I agreed to visit the dealer. What I found was that the car he gave me was a used loaners car. I also mentioned I have trade in but they did not looked at it. The positive side is that I felt welcome at Arlington Kia and did not feel pressured that much. I talked with sales person Dan Wyss who was very helpful and friendly. I would suggest to anyone not to trip to Arlington Kia without confirming new car or used car price. More
by joonyoon59
Employees Worked With
George
May 05, 2011
Everyone was very nice and friendly. They were easy to work with. They give free car washes once a week and free loaner when and if it comes back in for service. Kia gives a nice car for the money. They w work with. They give free car washes once a week and free loaner when and if it comes back in for service. Kia gives a nice car for the money. They were also very helpful to all of us. They have good time management. More
by brandt89
Employees Worked With
Dwight and Mike
