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McGrath Arlington Kia

Palatine, IL

2.7
297 Reviews

1400 E Dundee Rd

Palatine, IL

60067

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Showing 297 reviews

August 20, 2011

Excellent people to do business with. Dwight was excellent! Very compfortable buying experience with no sales pressure at all. Worked with me on all pricing. I've bought many cars in the past from o More

by mpaxton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson
August 17, 2011

The outstanding treatment and speed of my car puchase was amazing! george and Ron were wonderful in answering all my questions on my new KIA Optima. I have purchased at least 10 cars and this was by far the More

by hairmama84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George and Ron
August 06, 2011

I have purchased a car before with Arlington Kia, which is why I went back to them again. To my pleasure and surprise, the salesman with whom I purchased my last car 7 years ago was there. The transaction More

by amymeitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson
August 02, 2011

Our experience with Arlington Kia in Palatine was excellent. Our salesman, Dan, was informative, friendly, and no pressure style that fit our style for our new car purchase. Dan answered all our co More

by mpodowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Wyss, Mike, & Steve (name? - finance person)
August 01, 2011

We contacted the dealership before we left because it was a long drive for us and they had the car we wanted to see ready and pulled up to the front door for us as we arrived. We dealt with a very nice man n More

by Tuco138
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson
July 26, 2011

Overall the experience was great, but, the only thing that I was really upset about was whenever I called I would be put on hold for 10 mins or longer, then when I asked the person answering the phones t More

by shobik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Matusyan, Mike Lemm
Oct 28, 2011 -

McGrath Arlington Kia responded

Thank you for sharing the ups and downs of your experience with us. We work hard to give the best experience possible, however are not always perfect. We have taken your feedback and put it to good use by focusing on customer hold times and working to make them significantly shorter! If you have any questions or concerns please feel free to contace either George, or Dwight Albertson our General Manager so we can rectify any issues there may be at 847-202-3900. Thank you again, and we hope you are enjoying your vehicle!

July 19, 2011

Very friendly people and very knowledgeable regarding not only their cars but comparison cars as well. They also helped me make this car affordable for my budget, great people at Arlington Kia especially Dan More

by KathyEstes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Wyss
July 06, 2011

I would happily return to this dealership to buy a new vehicle. The atmosphere is very friendly and relaxed; I never felt pressured to buy something I didn't want and was treated with utmost curtesy and r More

by jayeldeher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson
June 28, 2011

I went in looking for a car for my daughter and was very satisfied with what I got at this dealership. George was very helpful and took the time to explain everything for me. It is very hard to find good More

by kiario1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George M., Sales Consultant
Jun 29, 2011 -

McGrath Arlington Kia responded

Congratulations on your new Kia Rio! I apologize that you had a poor experience with another one of our associates, as we strive for excellent customer satisfaction on a daily basis. I am very happy to hear George made this experience worthwhile and ultimately was able to earn your business. We are very aware how lucky we are to have George here! He is one of our most knowledgeable sales people with an incredible light hearted personality, and I will be sure to show him this glowing review! If you have any questions or concerns please contact either George or Andrea at 847-202-3900 and we would be happy to help you. Thank you!

June 23, 2011

Overall, had an excellent experience at the dealership. Overall, had an excellent experience at the dealership. Salesperson was very knowledgeable about the vehicle (Optima). Was not pushy but direct an More

by MAS713
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight Albertson & Jabari Goodman