McGrath Arlington Kia

I absolutely loved my salesman Mr. Gandhi. Though clearly eager to close the deal, he showed professionalism throughout the entire process. He was thorough and quick in completing paperwork, and ver clearly eager to close the deal, he showed professionalism throughout the entire process. He was thorough and quick in completing paperwork, and very accommodating when helping my wife and me search for the vehicle that was right for us. If there is one thing that dissuades me from shopping at Arlington Kia again, it is what happened in the finance office after I agreed to the sale. After conducting business with a professional sales person to determine a reasonable price for a car, the last thing I need is to sit and haggle over a series of dealer add-on costs that add another 15-20% to the price of the car and render services that I don't need. Especially troubling was Mr. Sturn's insistence that the Pivotal Security option was as much a part of the vehicle as pin stripes on a paint job. If this is the case, then the previously agreed-upon price should be paid, not an additional $400.00. This was a ridiculous argument which served no purpose but to talk me into a complete rip-off. Fortunately, I was able to have this charge removed from my final price. Bottom line: IF YOU STOP TRYING TO SCREW PEOPLE OUT OF MONEY THEY DON'T NEED TO SPEND, THEN USED CAR DEALERSHIPS WON'T HAVE SUCH A POOR REPUTATION FOR CUSTOMER SERVICE. High marks for Mr. Gandhi. I rate him an A+++. The finance office gets a D-. More

very friendly knowledgeale and a pleasure to deal with no high pressure sales i was very comfortale with the guys i would diffinetley recommend this dealership highly, sincerly Santo LoVecchio high pressure sales i was very comfortale with the guys i would diffinetley recommend this dealership highly, sincerly Santo LoVecchio More

I initially contacted the dealer on line. All of my questions were answered very promtly. I then visited the showroom a few times before making my purchase. I enjoyed that there was no pressure to purc questions were answered very promtly. I then visited the showroom a few times before making my purchase. I enjoyed that there was no pressure to purchase a car. Nick was very informative and was a great help in choosing the model most suited for me. The rest of the staff were very friendly and made the whole showroom experience pleasant. I was in and out of the dealer in a very short time. I wish Nick and the Arlington Kia team much success in the new year. And Yes, I would refer you to anybody who is looking for a new or used car. More

Overall a very positive experience. Sales team was knowledge, friendly and helpful. I thought I got a deal deal for the car I bought. It seemed like the dealership was interested in selling cars. T knowledge, friendly and helpful. I thought I got a deal deal for the car I bought. It seemed like the dealership was interested in selling cars. There was minimal haggling as they brought forward a very competitive offer. More

Naimish was a pleasure to deal with and was willing to go the extra mile (e.g. picking me up, driving me to where my trade-in was located so that I could drive it to the dealership,etc.)If he sticks with his the extra mile (e.g. picking me up, driving me to where my trade-in was located so that I could drive it to the dealership,etc.)If he sticks with his low pressure (yet very responsive)style, there is no doubt that he will continue to be very successful. All of the others we came in contact with (the Sales Mgr., the Finance Mgr. and even the young man who switched the plates) were all very helpful, but we needed a car and Naimish was the reason we bought it from Arlington Kia in Palatine. More

The dealership was friendly and informative. We were greeted by Naimish at the door and he was very helpful throughout the process. I would recommend this dealership. greeted by Naimish at the door and he was very helpful throughout the process. I would recommend this dealership. More

Stopped by the other night to look at Optimas. Dave came out and met with us, and took us on two test drives. The first was the car we eventually ended up buying, and the second was a turbo-equipped version out and met with us, and took us on two test drives. The first was the car we eventually ended up buying, and the second was a turbo-equipped version of the same car. Dave knew we had no intention of buying the more expensive car, but he had no problem obliging my desire to drive it anyways. He was very friendly and knowledgeable. When it came down to negotiations for the first car, he told us he'd bring us a number we couldn't refuse. He was right. Not only was it waaaaaaay under MSRP, it was way under Edmund's values as well. Not only that, but they threw in a few extras for free that sweetened the deal. There was very little back and forth to come up with a deal; I really hate wheeling and dealing, and it was thankfully a very painless car buying experience. Dwight led us through the financing options, and everything was spelled out to us very clearly. Nobody played any games with us. All in all it was a really great experience, and I look forward to a long relationship with this dealership. More

The fellas, Mike and Nimesh went above and beyond to find us the Sportage we were looking for with all of the desired Options. We will gladly recommend them. us the Sportage we were looking for with all of the desired Options. We will gladly recommend them. More

I HAD A REALLY GOOD EXPERIANCE AT THIS DEALER WITH THE SALES PERSON NAIMISH GANDHI , WHO IS VERY FRIENDLY , POLITE AND KNOWLIGIBLE ;AND WHEN I WAS TOLD THAT I WILL BE CALLED BACK BY HIM , HE KEPT HIS WO SALES PERSON NAIMISH GANDHI , WHO IS VERY FRIENDLY , POLITE AND KNOWLIGIBLE ;AND WHEN I WAS TOLD THAT I WILL BE CALLED BACK BY HIM , HE KEPT HIS WORD. GOOD JOB MY FRIEND I LIKE THIS KIND OF PEOPLE WHICH THEY KEEP THEIR PROMISES AND THANKS TO THE GENERAL MANAGER , FINANCIAL MANAGER AND TO EVERYBODY FROM THERE WHO HELP ME TO GET KIA SOUL WITH A GOOD PRICE .HAPPY HOLIDAYS TO YOU GUYS AND MERRY CHRISTMAS & HAPPY NEW YEAR. More

The overall experience was only bad because when in the end you feel misled it diminishes all the positives. The Salesman, Naimish, was the best part of the experience. He was very friendly and knowledgea end you feel misled it diminishes all the positives. The Salesman, Naimish, was the best part of the experience. He was very friendly and knowledgeable. Similar to writer "svalko" I had a bad experience with the finance manager in regards the security etching. I was told that it is on all the cars, which may or may not be true. But I was told that they can remove it but the $399 charge would be added to the purchase price anyway. Shame on me for not reading the fine print "this guarantee is not required in order to purchase.......". So I suggest you refuse to sign the Bill of Sale which include any no value added "+++" as they call it and just walk away from the deal as I should have done. More