McGrath Arlington Kia

Can't trust them. Dishonest sales tactics. Won't negotiate. Sales people smile but you can't trust them. On Sat they dropped the price of the car I wanted to buy by $1,000. But when I talked to them on Monday, Sales people smile but you can't trust them. On Sat they dropped the price of the car I wanted to buy by $1,000. But when I talked to them on Monday, the price was back up to the previous amount. Poor business ethics. They tried to sell me something called VIN-etch. Don't ever buy that, it's a SCAM. You can buy a VIN etching kit and do it yourself for $30-$40. And they want to charge $995. for this bogus addition. It's just a money maker for the company and not worth what they want you to pay. I told them I didn't want it. But he wouldn't remove it. But he would never give an answer as to why he couldn't remove it if I didn't want it. Also, the salesman used the "poor me" line. He told me "I'm not going to make any money on the car" (boo hoo). He's already making a hefty salary (his uncle owns the business). I didn't need to hear his sob story and it made him sound like a wimp, and I didn't believe it. It's baloney. More

Run and don't look back. Buy a car use to be fun, this dealership took the fin out of it. They are professional con artists , they will give it with a smile. Everyone inside t Buy a car use to be fun, this dealership took the fin out of it. They are professional con artists , they will give it with a smile. Everyone inside that dealership is in on it, especially the guy who says trust me and simple too much,over friendly, and will play hide n seek with if you asked him to. My story ? It hurts to remember it, all I can tell you 43000.00 in debt and still don't own a car. My 1st was damaged, owned for less than 2 weeks . Dont trust carfax its all bought and paid for. Now I got a loan on a car I don't have . They never returned the money to the bank, got a more expensive car not to get stuck with the first one. 45 days to date and the loan is still on me and the second car, no bank wants to finance because of the first loan and a ton of inquiries they put on my credit. It's almost fiction . Next episode premiers in court. Keep watching....and monitor your credit while buying a car ........thanks More

Best car buying ever! One of the best buying experiences I have ever had. Ray Silvey my salesman was very down to earth and friendly. He genuinely seemed to care about me a One of the best buying experiences I have ever had. Ray Silvey my salesman was very down to earth and friendly. He genuinely seemed to care about me and what I wanted. The finance manager really worked hard to get me a great finance program and was able to delay my starting payments. I give these guys the highest marks possible- - - Thank you all! More

Condescending Attitude Smile to your face and ignore your requests once you walk out the door. I finally got results working with Kia Customer Service. Use caution with th Smile to your face and ignore your requests once you walk out the door. I finally got results working with Kia Customer Service. Use caution with this dealer and do not depend on the sales dept to follow through after the car is delivered. More

HORRIBLE, DECEIVED, LIED TO Do I have to give them a star???? Because they absolutely don't deserve one. This was the worst experience of my life!!!!!! I don't even know wher Do I have to give them a star???? Because they absolutely don't deserve one. This was the worst experience of my life!!!!!! I don't even know where to start. They sold me a lemon and they sat there and swore in my face that they certify all of their vehicles. They are liars and cheats. I bought the vehicle Feb. 27th from them. First of all when I bought the vehicle the price that I was quoted was not the price on the finance agreement in the finance office the price was 1600 dollars higher. When I asked this price they told me that it was to certify the vehicle. I told them that the sale man never mentioned any of this to me and that I do not feel I should have to pay this amount. So after arguing I was able to get the 1600 waved. We also noted low oil on the vehicle prior to buying. They said it was because they didn't finish the inspection yet. They assured us when we picked up the car two days later that inspection was done and car was ready. Two weeks later car was still leaking oil and they ended up having to do a major repair (rear main seal and axle). So six weeks after this my husband was driving to pick my son up from college and the engine blew in Louisville, Kentucky. So now I am without a car for almost a week!!!! I am trying to get answers and in a rental and I am just getting the run around. I found out that there was a RECALL on the 2013 engine, so basically the engine is a piece of junk!!!!!!! I do not understand how they could sell this vehicle when they knew the engine was no good. I should of bought a toyota!!!! More

HORRIBLE experience First, I almost never write a bad review. I bought a used car at this dealership. Called ahead to confirm the online price which I screen shot. Pri First, I almost never write a bad review. I bought a used car at this dealership. Called ahead to confirm the online price which I screen shot. Price confirmed over the phone. Drove 2 hours to dealership. Person I talked to on phone not "in" today -probably never is. Car looked good went to do paperwork. $995 ADDED ONTO PRICE for an undercoat and exterior protection!!! Did NOT want or ask for this! Was badgered and harassed about this - "oh well, it's done, we can't take it off" blah blah blah. Just kept showing them price online advertised by THEM. Requested manager - gave me some story about how long his hours are like that makes a difference on the car price? TOTAL JERK! They talk and talk and talk - I just keep showing them the online price confirmed the DAY BEFORE by their own sales manager. Finally they admitted they could charge me for what they ACTUALLY DID on the car which was $250 worth of protectant - and they were charging me $995! HORRIBLE. Took FOUR HOURS to get paperwork together and get out of there. They just stalled and talked and badgered me to death. I'm a 45 year old woman just trying to buy a used car and I felt VERY disrespected, pressured and harassed. Manny actually felt bad and tried working with the sales manager but he was a xxxxxxx. More

Advantage Kia in Palatine have zero diagnostic skills I took my Sorento there for a check engine light. I had a coupon for free diagnostic, but they would only provide the codes from the reader. I can g I took my Sorento there for a check engine light. I had a coupon for free diagnostic, but they would only provide the codes from the reader. I can get that from any auto parts store. I paid for the "full" diagnostic ($130), and they told me I needed to replace the main wiring harness for about $3,000. I took the car to get a second opinion from another Kia dealership (in Elgin). I paid for another full diagnostic, and they were extremely skilled at diagnostics. They saw some signals at a couple test points that caught their attention, so they reached out to Corporate in CA. Feedback from Corporate was to check a connector on the passenger side access panel. They found corroded terminals which they cleaned and the check engine light disappeared. There is no comparison between the level of expertise and maybe the diligence to follow a diagnostic procedure. But, the Advantage Kia in Palatine failed miserably at both. Even though it is much farther away, I will always take my car to the Kia dealership in Elgin. I will NEVER bring my car to the Advantage Kia of Palatine dealership again. I would rate them zero stars if I could. More

Amazing ! Came in unsure of what I wanted and Jason and Manny were an amazing help. They worked with me to get the perfect deal and I couldn't be happier. Supe Came in unsure of what I wanted and Jason and Manny were an amazing help. They worked with me to get the perfect deal and I couldn't be happier. Super friendly and attentive while waiting. Highly recommend to anyone looking to buy a car! More

terrible experience Do yourself a favor and find another dealer...I found a sportage online for 14900...went to the dealer and drove it and really liked it....but when it Do yourself a favor and find another dealer...I found a sportage online for 14900...went to the dealer and drove it and really liked it....but when it came to the price it all of a sudden went to 17000 because they said they certified the vehicle and added some paint and interior protectant. ...none of this was advertised online...so don't believe the price you see online cause it's a lie...!!!!!!!! More

Great car dealership My daughter and I went to look for a car not with the intention of buying however because of how helpful and professional SEBASTIAN was we got a grea My daughter and I went to look for a car not with the intention of buying however because of how helpful and professional SEBASTIAN was we got a great deal. Then to my surprise I went back and with the care, love and professionalism of AL KAYYAL I also got myself another car. More