McGrath Arlington Kia

terrible experience Do yourself a favor and find another dealer...I found a sportage online for 14900...went to the dealer and drove it and really liked it....but when it Do yourself a favor and find another dealer...I found a sportage online for 14900...went to the dealer and drove it and really liked it....but when it came to the price it all of a sudden went to 17000 because they said they certified the vehicle and added some paint and interior protectant. ...none of this was advertised online...so don't believe the price you see online cause it's a lie...!!!!!!!! More

Great car dealership My daughter and I went to look for a car not with the intention of buying however because of how helpful and professional SEBASTIAN was we got a grea My daughter and I went to look for a car not with the intention of buying however because of how helpful and professional SEBASTIAN was we got a great deal. Then to my surprise I went back and with the care, love and professionalism of AL KAYYAL I also got myself another car. More

New Car purchase Got a great car today and thanks to Danny I got a great car and what I wanted. Recommend anyone to purchase from him. Great Got a great car today and thanks to Danny I got a great car and what I wanted. Recommend anyone to purchase from him. Great More

This dealership was very professional. I recently purchased a 2016 Dodge Ram from them. They receive other vehicles besides Kia's from auctions sometimes. I was originally going to buy a 20 I recently purchased a 2016 Dodge Ram from them. They receive other vehicles besides Kia's from auctions sometimes. I was originally going to buy a 2013 Dodge Ram from a dealer in Elmhurst however when that deal fell through I saw a posting for a 2016 Dodge Ram at Advantage Kia in Paletine only 2 miles from my house. I called to see if it was available and scheduled a test drive. Within 15 minutes of my call I was at the dealership. My Salesman was Daniel Garcia and he greeted us at the door with a copy of the car facts in hand. After test driving the truck we asked him to wash it and pull it in the service garage so we could see it under the light. Even though the service department had left for the night Danny saw to it that the truck was washed and parked in the service garage for us to view. The only issue I had was when Danny gave me the paperwork with the price it was $995 higher than the price online. He explained to me that was due to the EPC coating the dealer had added. He offered further free applications of the coating which I turned down. Eventually after talking to Sebastian he agreed to remove the $995 because it wasn't reflected on the online price. I then agreed to buy the truck but I wanted to finance the truck through my credit union at 2.42 Sebastian offered to beat it. The next morning I called my credit union and they offered to finance at 2.24 Sebastian offered 2.20. Eventually Sebastian offered a rate under 2% for 5 years to think the dealer in Elmhurst wanted 3.9%!!! I was originally going to buy a truck that was 3 years but instead I got a sharp new truck for a little more for thousands under kbb not to mention their rates are hard to beat. Overall I'm very satisfied with my experience and would recommend Advantage Kia to my friends and family. More

Great experience! I had a very pleasant experience at Kia Of Palatine. I found my sales person Al very knowledgeable and helpful. He also catered my experience for me. I had a very pleasant experience at Kia Of Palatine. I found my sales person Al very knowledgeable and helpful. He also catered my experience for me. He took the time to explain everything I needed and was right on point with all the research I did prior to going to the deslership. Their online representative Laura was also wonderful in getting back to me regarding availability on their veichles. I also dealt with several other staff members who were pleasant and helpful. I would recommend them to a friend or family member. This is my second Kia purchase. More

Great experience!!! Staff was very helpful and friendly and very patient. Would definitely go back to this place and recommend to anyon looking for a new car. Staff was very helpful and friendly and very patient. Would definitely go back to this place and recommend to anyon looking for a new car. More

Great Experience Staff is extremely friendly and was very helpful. I went there looking to buy a used car, but ended up buying a new 2016 Kia Soul. Emmanuel was the sa Staff is extremely friendly and was very helpful. I went there looking to buy a used car, but ended up buying a new 2016 Kia Soul. Emmanuel was the sales person that helped me and made sure that I found the perfect car for me. He was very friendly, knowledgeable, and made the buying process easy. There is great customer service and the staff wants to make sure that all of your wants/needs are taken care of. More

Great Experience Great Car I bought a Kia Forte 5. I love it! My salesman Blake was very knowledgeable, friendly, and always available to answer any questions. I would buy a car I bought a Kia Forte 5. I love it! My salesman Blake was very knowledgeable, friendly, and always available to answer any questions. I would buy a car from them again and recommend to anyone to do the same. I will definitely let people know to come see my salesman Blake! More

terrible experience I had a terrible experience with Advantage Kia of Palatine. Sales and finance personnel tell you things that are complete lies. On Saturday 8/20/2016 I had a terrible experience with Advantage Kia of Palatine. Sales and finance personnel tell you things that are complete lies. On Saturday 8/20/2016 at about 3 PM, I went to Advantage Kia in Palatine due to an online advertisement on Cars.com. When I got there I met with salesman Bob Hoff. I asked him to see an AWD (all-wheel drive) vehicle in the Kia Sorento EX or SX model. He said that he had an AWD EX model in white and red. I told him I don’t like white, and I would like to see the red one. He came back and said the manager was using the red EX model and it was not available. He said he had two used 2014 SXL models in AWD, one in black and one in platinum graphite. I looked at and test drove the black one, which I eventually decided to buy. During the test drive Bob was talking about the features of the vehicle and again stated it was AWD. Bob and his managers employed all the typical deceptive methods during the negotiation process. Back and forth with the manager, playing with the price. They tried to add $1200 for the Kia certification and $995 for rustproofing, over coating, undercoating. When I made an offer they asked for my credit card for some reason. I told them absolutely not. After several hours of going back and forth to try to wear me down, we agreed on $25,500 OTD (out the door, that’s tax and all fees included). When they brought me the paperwork, it said $25,589. I told Bob that is not what we agreed on. He went to see the manager and he came back and said there was nothing he could do. I told Bob I would not pay over $25,500. He finally came back with the agreed upon price on the paper. I waited several more hours until called into see Juan in the finance department. He said my payment at 4.74% interest would be about $460 per month for 72 months. He said an extended warranty for an extra 72,000 miles from the sale date and maintenance warranty that covers oil and fluid changes would be only $2 per month. So I asked him specifically, “It would only cost $2 per month x 72 months = $144 for the whole thing?”. He said my yes, and that my payment would be $462 instead of $460 without the warranty. It seemed like a good deal for only $2 per month. Plus, the salesman Bob gave me a rebate code for the finance department and with the rebate my payment ended up being $459 per month. I left the dealership at about 9 PM, 6 hours after arrival. It turns out this is fabrication on multiple counts. A couple days later, when I looked at all the paperwork, I realized that what they had portrayed was a lie. First, the car that I was assured was AWD twice, in fact was only FWD (front-wheel drive). I was not at all interested in FWD. Plus, I negotiated the pricing based on the fact it was AWD. I paid for a feature that is not even on the car. According to Kelly Blue Book, the car with all the features plus AWD is worth $29,999, without it is worth $28,526. That is a difference of $1,473 in value. Nowhere in all the paperwork I signed did it designate whether it was AWD or FWD for me to notice the error. Secondly, the extended warranty was not $2 per month. The total cost to me for the warranty was $3,457. After everything was said and done, I thought I was paying $25,500 + $140 for the warranty = $25,640 total. The total I later found out was actually $28,707. I called the salesman, Bob, to discuss the matter. After I spoke with him about the issues he said that he didn’t remember exactly, but “he may have told me the wrong thing about the AWD”. He asked what I wanted to do. I told him that there is another car that is the same on the lot in a different color with AWD and a few less miles I would be interested in. He got back to me and said that the manager would “allow me to trade in the car I just bought and purchase the other car in AWD”. He actually wanted to make more money off the situation by giving me a depreciated value for the car I had for a week and then selling me another car. I went into the dealership the next day and asked to speak to Juan in finance. While I was sitting there, Bob saw me and asked if I wanted to test drive the other car. I told him in no way would I do business with his dealership again. I told him I was very upset and he cost me $1500 in a feature he told me was on the car. He apologized and said he couldn’t recall. It was very clear that once they made the sale both Bob and Jason, the manager, wanted nothing to do with any problems that arose. This problem was 100% caused by Bob their salesman. I was called in to see Juan, and I confronted him about the deception with the false cost for the warranties. He gave me some nonsensical answer in response. I told him to cancel the warranties, and I obtained a copy of the form. He said the clerk would fax it in in the morning. Not trusting him, I called the clerk, Christina, two days later who seems like the only helpful person I spoke to in the whole dealership. Juan never gave her the cancellation form to submit and she had to go get it from him. She sent me the cancellation confirmation as requested. This dealership engaged in deceptive and fraudulent practices on every level from the salesman to management to the finance department. Avoid this dealership at all costs. More

Muy satisfecha Un lugar muy limpio y todos los empleados son muy amables y atentos a que te este atendiendo alguien. Tienen muy buena variedad de carros. A muy buen Un lugar muy limpio y todos los empleados son muy amables y atentos a que te este atendiendo alguien. Tienen muy buena variedad de carros. A muy buen precio y te ayudan muy bien. More