McGrath Arlington Kia

Great Experience Great Car I bought a Kia Forte 5. I love it! My salesman Blake was very knowledgeable, friendly, and always available to answer any questions. I would buy a car I bought a Kia Forte 5. I love it! My salesman Blake was very knowledgeable, friendly, and always available to answer any questions. I would buy a car from them again and recommend to anyone to do the same. I will definitely let people know to come see my salesman Blake! More

terrible experience I had a terrible experience with Advantage Kia of Palatine. Sales and finance personnel tell you things that are complete lies. On Saturday 8/20/2016 I had a terrible experience with Advantage Kia of Palatine. Sales and finance personnel tell you things that are complete lies. On Saturday 8/20/2016 at about 3 PM, I went to Advantage Kia in Palatine due to an online advertisement on Cars.com. When I got there I met with salesman Bob Hoff. I asked him to see an AWD (all-wheel drive) vehicle in the Kia Sorento EX or SX model. He said that he had an AWD EX model in white and red. I told him I don’t like white, and I would like to see the red one. He came back and said the manager was using the red EX model and it was not available. He said he had two used 2014 SXL models in AWD, one in black and one in platinum graphite. I looked at and test drove the black one, which I eventually decided to buy. During the test drive Bob was talking about the features of the vehicle and again stated it was AWD. Bob and his managers employed all the typical deceptive methods during the negotiation process. Back and forth with the manager, playing with the price. They tried to add $1200 for the Kia certification and $995 for rustproofing, over coating, undercoating. When I made an offer they asked for my credit card for some reason. I told them absolutely not. After several hours of going back and forth to try to wear me down, we agreed on $25,500 OTD (out the door, that’s tax and all fees included). When they brought me the paperwork, it said $25,589. I told Bob that is not what we agreed on. He went to see the manager and he came back and said there was nothing he could do. I told Bob I would not pay over $25,500. He finally came back with the agreed upon price on the paper. I waited several more hours until called into see Juan in the finance department. He said my payment at 4.74% interest would be about $460 per month for 72 months. He said an extended warranty for an extra 72,000 miles from the sale date and maintenance warranty that covers oil and fluid changes would be only $2 per month. So I asked him specifically, “It would only cost $2 per month x 72 months = $144 for the whole thing?”. He said my yes, and that my payment would be $462 instead of $460 without the warranty. It seemed like a good deal for only $2 per month. Plus, the salesman Bob gave me a rebate code for the finance department and with the rebate my payment ended up being $459 per month. I left the dealership at about 9 PM, 6 hours after arrival. It turns out this is fabrication on multiple counts. A couple days later, when I looked at all the paperwork, I realized that what they had portrayed was a lie. First, the car that I was assured was AWD twice, in fact was only FWD (front-wheel drive). I was not at all interested in FWD. Plus, I negotiated the pricing based on the fact it was AWD. I paid for a feature that is not even on the car. According to Kelly Blue Book, the car with all the features plus AWD is worth $29,999, without it is worth $28,526. That is a difference of $1,473 in value. Nowhere in all the paperwork I signed did it designate whether it was AWD or FWD for me to notice the error. Secondly, the extended warranty was not $2 per month. The total cost to me for the warranty was $3,457. After everything was said and done, I thought I was paying $25,500 + $140 for the warranty = $25,640 total. The total I later found out was actually $28,707. I called the salesman, Bob, to discuss the matter. After I spoke with him about the issues he said that he didn’t remember exactly, but “he may have told me the wrong thing about the AWD”. He asked what I wanted to do. I told him that there is another car that is the same on the lot in a different color with AWD and a few less miles I would be interested in. He got back to me and said that the manager would “allow me to trade in the car I just bought and purchase the other car in AWD”. He actually wanted to make more money off the situation by giving me a depreciated value for the car I had for a week and then selling me another car. I went into the dealership the next day and asked to speak to Juan in finance. While I was sitting there, Bob saw me and asked if I wanted to test drive the other car. I told him in no way would I do business with his dealership again. I told him I was very upset and he cost me $1500 in a feature he told me was on the car. He apologized and said he couldn’t recall. It was very clear that once they made the sale both Bob and Jason, the manager, wanted nothing to do with any problems that arose. This problem was 100% caused by Bob their salesman. I was called in to see Juan, and I confronted him about the deception with the false cost for the warranties. He gave me some nonsensical answer in response. I told him to cancel the warranties, and I obtained a copy of the form. He said the clerk would fax it in in the morning. Not trusting him, I called the clerk, Christina, two days later who seems like the only helpful person I spoke to in the whole dealership. Juan never gave her the cancellation form to submit and she had to go get it from him. She sent me the cancellation confirmation as requested. This dealership engaged in deceptive and fraudulent practices on every level from the salesman to management to the finance department. Avoid this dealership at all costs. More

Muy satisfecha Un lugar muy limpio y todos los empleados son muy amables y atentos a que te este atendiendo alguien. Tienen muy buena variedad de carros. A muy buen Un lugar muy limpio y todos los empleados son muy amables y atentos a que te este atendiendo alguien. Tienen muy buena variedad de carros. A muy buen precio y te ayudan muy bien. More

Games,,,,,,,Games,,,,,,Games Went in to purchase a vehicle advertised on their website as well as many other websites. Initial contact was pleasant but that didn't last long. Once Went in to purchase a vehicle advertised on their website as well as many other websites. Initial contact was pleasant but that didn't last long. Once we started to discuss numbers the games started. Where we presented with an offer to purchase the vehicle at the advertised price, no. To our surprise we were told the vehicle would be almost $3,000 more than advertised price because they had already done paint and interior protection as well as pre certified the vehicle as a factory certified vehicle. When we told them we had no interest in these items the response was the work was already done and could not be removed so we must pay these charges. After almost an hour they finally backed down on the pre certified charges and said since the paint and interior protection was already done we must pay $475 for this, no option as a consumer to decide if we wanted this or not. Why wasn't this vehicle advertised for the price including these items if they were already done and there was no option but to pay for them. In my opinion this is bait and switch, get you in the door with an attractive price then drop the hammer with their version of reality, a price $3,000 higher. Just when you think the worst is behind you since you have finally come to terms on purchase price the roller coaster rounds the top and spirals downward again. Financing games begin, being told you will be paying x% interest but when you do the calculations you would actually be paying an interest rate almost 1.5 times what was quoted. When you call them on it they argue with you telling you your numbers are wrong but refuse to show you anything to prove their numbers. Once again after almost an hour of this they finally present you with a quote for financing with a payment within pennies of what you said it should be an hour ago. You are thinking great we can sign some papers and be out of here soon, wrong again. You get seated in a waiting room in queue to sign papers, 60 minutes later you finally get the privilege to be escorted in to sign papers. Almost done? Nope now we have to listen to the presentation by the finance manager on all the extended warranty options even after we told him we had no interest in these products. Then basically told we were stupid for not considering any of these options, what if they were only $2.00 per month. Big surprise coming here.......... nothing even close to $2.00 per month, more like $25 - $50 per month. Over 4 hours later we are now leaving only to get in the vehicle we just purchased to find the gas tank nearly empty. There is absolutely no reason it should take over four hours to purchase a vehicle. In my opinion this dealership needs to rethink their old school way of doing business and realize this is 2016. Can't wait until the day I can purchase a car on Amazon and it will be delivered to my house free of charge. Think that won't happen, so did all the struggling big box stores a few years ago. More

Great experience I got my first car from advantage Kia dealership and Beckim was the one who help me out with the car and gave me a great deal. I recommend this to fri I got my first car from advantage Kia dealership and Beckim was the one who help me out with the car and gave me a great deal. I recommend this to friends and family to come out here and they will help you get the car that best fit you. More

Awesome experience Great dealership and salesman. Finance guy Juan is incredible. Blake was a incredible salesman, with no pressure. Not only did I trade my car in w Great dealership and salesman. Finance guy Juan is incredible. Blake was a incredible salesman, with no pressure. Not only did I trade my car in which was upside down in payments. We purchased 2 cars!! They made it happen for us and stayed at the monthly payments that would work for us. They even stayed open late to get the deal done. I HIGHLY RECOMMEND ADVAVANTAG KIA!! More

Great dealership Manny helped my wife and I get a 14 Kia Forte. We drove all the way from Joliet and it was worth it. He was very friendly and helpful. Would recommend Manny helped my wife and I get a 14 Kia Forte. We drove all the way from Joliet and it was worth it. He was very friendly and helpful. Would recommend to anyone in Chicago area More

Red Carpet Treatment I had been looking for a Kia Sorrento and called a few dealers in my area. Advantage Kia of Palatine had the car I was searching for and told them I I had been looking for a Kia Sorrento and called a few dealers in my area. Advantage Kia of Palatine had the car I was searching for and told them I was on my way. I received red carpet treatment from the moment I arrived. My salesman Bekim, welcomed me with the car running, ready for my test drive. Now that's service!!! From there it continued to get even better. The customer service from the General Manager Jason, Bekim the Sales manager, Chris the office manager, Juan the sales manager, and Dave sales consultant, truly a team of experts working together to make the process seamless and fun for me. This was my family's 5th Kia. I can say it was the best experience I have had buying a car and will continue to purchase from Advantage Kia of Palatine. They have EARNED my business and loyalty. Thank you ALL! More

After the Kia 2016 sale!! Got to say the experience I received today amazing! Thank you Jason the General manager of the dealership! He knows what customer service is!!!! I loo Got to say the experience I received today amazing! Thank you Jason the General manager of the dealership! He knows what customer service is!!!! I look forward to my many free car washes! Truly a great experience!!! Couldn't be prouder to say Advantage Kia will be my Kia dealer for life!!! Great staff very friendly! Thanks again for a job well done!! From Larry and Chis Shapiro!! More

bait and switch Miserable experience went in to look at extremely reasonably priced kia souls that were mislabeled online and were in fact manual transmissions. Danie Miserable experience went in to look at extremely reasonably priced kia souls that were mislabeled online and were in fact manual transmissions. Daniel garcia the sales person then wasted my time for about half an hour only managing to bring me one pair of keys to look at a soul when they had 8 used on the lot all parked in a line. I walked in spoke to someone more senior than him telling him to get me a different sales person spoke because whoever I have wouldn't give me the time of day. The second gentleman tyler o'riley pulled out the almost perfect soul except for some minimal body damage and the tire pressure gauge wouldn't turn off even though he put air in before the test drive. I was very explicit with him though explaining that it was just above my price range and that I was doing a cash deal and would not consider financing. After the test drive I waited at least 15 minutes for the business manager (who I just looked on their website and is in fact the finance manager) to come over and tell me they were firm on the pricing. I had never experienced this before a dealership unwilling to make a deal so I told them to lose my contact information walked out and used the pricing on the misleading ad to leverage the deal at the next dealer. More