McGrath Arlington Kia

Nothing but frustration I bought a new 2019 Optima in February 2019 and McGrath Alrington Kia was supposed to cancel my contracts on my 2018 Optima because I traded it iin. I bought a new 2019 Optima in February 2019 and McGrath Alrington Kia was supposed to cancel my contracts on my 2018 Optima because I traded it iin. When I went in and sat down with finance, I got copies of the receipts for the money I would get refunded minus the cancellation fees (which were high, please beware before purchasing extra contracts). The refund process was supposed to be started. As of the end of March, no one had contacted me from the dealership. I finally called and called the dealership and left messages, but the calls were not returned. I had to call and wait until someone was available to actually try to get answers. The finance gentleman was not able to help me and referred me back to the other finance gentleman who cancelled the contracts. I began the process of trying to get ahold of this gentleman. Calls were not returned either. I finally was able to get him and he was not able to help me either other than sending a general email to ethos group to alert them of the situation. So once again, I had to call ethos group to get answers that the dealership should have been able to provide. They didn't have the paperwork so now I had to find my paperwork and provide it to ethos group. They handled it and said now that they had all the approproate paperwork, the dealership has the discretion to issue me a check earlier than the date (after the 15th of the month). After the dealership dropping the ball and not following up, I have been emailing them to alert the general manager and owner of their mistake. If they cared about customer service, they would have replied to one of my four emails or called me. One one did. Today, I called Kia Corporation customer service. I explained the situation and they called the dealership. I was told that the first finiance gentleman would be following up on the situation. That was over three hours ago and no one has called. The dealership should overnight a check to me and apologize for their completel lack of customer service. There is no reason they can't fix their mistake and attempt to repair this broken relationship. I will not deal with this dealership again and may get rid of Kia brand altogether. I was a long time customer with friends who also like the product but I let htem know how much Kia cares aobut their customers. Sincerely, Leslie More

STAY AWAY FROM THIS DEALERSHIP! BEWARE OF HIDDEN COSTS!! I come to McGrath Arlington Kia to buy the car on April 02, 2019. The listing price was $13,900. Chester (salesman), showed me a quote with lots of ad I come to McGrath Arlington Kia to buy the car on April 02, 2019. The listing price was $13,900. Chester (salesman), showed me a quote with lots of additional fees, especially the $848.81 for Processing/Doc fees. The manager (John) came out and explained that this fee included both Doc fee ($179) and the rest in the $848.81 was for "processing". I did not accept this outrageous fee for processing and he agreed to remove this, along with the outrageous protection plan $1,995. In the end, we both agreed on the original advertised price ($13,900), plus doc fee, title transfer, tax, which I thought was just standard fee. The next day after the purchase, I discovered that the price of the vehicle has become $14,302 in my receipt ($402 more than the agreed vehicle price). I come to see Chester and he agreed that the sale price was $13,900, and said that there may be some mistake and he promised he will talk to John (manager) and TJ (finance) to clarify and correct it. The 2nd time I come on an appointment with Chester and John, Jim (another finance guy) come out and said he will take care of my case. Jim repeatedly mentioned that the total price in the receipt was what we agreed on, which was not. How would I come to buy a car on an ad price of $13,900, and end up agreed buying it for $14,302? What is the $402 was for? Jim even said the company can charge whatever fee they want! More

Bait and switch Total bait and switch. I leased a Kia Sorento from them 8 months ago. Ryan (same salesman who worked with me before) called me unsolicited telling m Total bait and switch. I leased a Kia Sorento from them 8 months ago. Ryan (same salesman who worked with me before) called me unsolicited telling me I could lease a new Telluride for same payment with no cash out of pocket, same mileage and warranty because Kia is going to phase out the Sorento. When I got to the dealer my payment was over $150 more and I would have to pay $3,000 in negative equity. Total scam just to get me in the door. Do not waste your time with this dealer. David Y. More

Can work with them The vehicle demo drive was very complete. The vehicle features were first explained. This was followed by a road test including highway and local driv The vehicle demo drive was very complete. The vehicle features were first explained. This was followed by a road test including highway and local driving. As with any car purchase there are always negotiations. This dealership was the most professional negotiator in my car search. After purchase followup questions have been answered promptly. More

GREAT DEALERSHIP TO BUY FROM Came in this morning to look at a Certified Pre Owned Optima after have THE WORST experience yesterday at Napleton Kia Elmhurst were they are as rude Came in this morning to look at a Certified Pre Owned Optima after have THE WORST experience yesterday at Napleton Kia Elmhurst were they are as rude as I've EVER experienced, the car wouldn't even start the salesman Adam was just interested in knowing how much I had to put down and I HAD to fill out a credit application JUST TO TEST DRIVE?????? Complete opposite at McGrath. Came in this morning had an appointment with Dan who set me up with George the product specialist who know Everything about the vehicle had it cleaned and ready did a thorough presentation and politely asked if we liked the vehicle if he could earn our business. YES. little back and forth with finalizing on the deal but we got a great deal and are extremely happy to do business with McGrath. Everyone is professional and friendly from the internet dept to managers and finance person too, we are so happy with this experience I couldn't wait to let other potential buyers know where to go when considering buying a car and im writing this as I wait for my vehicle to come from detail - Oh Yeah, they do a Full Detail on the car before taking it home. Thanks again McGrath Team More

Chet Nichols is the best guy there. Chet Nichols is a seasoned salesperson that knows exactly how to treat people. He made a bad experience into a good one. Ratings based on him only. Chet Nichols is a seasoned salesperson that knows exactly how to treat people. He made a bad experience into a good one. Ratings based on him only. More

Dolche This is my second purchase. Salesman, Chet Nichols, a good listener to what I was looking for in car, options, and price. Explained in terms easy to This is my second purchase. Salesman, Chet Nichols, a good listener to what I was looking for in car, options, and price. Explained in terms easy to understand. Handled deal in professional manner and saw me through completion of deal. Made me a "Happy customer". Recommend him highly. More

Terrible dealership The upsells were just ridiculous and flat out embarrassing for not only the sales manager but for your dealership. The manager knew we had cash of 18, The upsells were just ridiculous and flat out embarrassing for not only the sales manager but for your dealership. The manager knew we had cash of 18,600 out the door. He came out with a sheet if we financed it and how we would be at 25k. Why? Do people really bite on this? We were about $400 off and we walked. I'm in sales and I'm all about the upsell but this man should be embarrassed. I felt bad for the salesman as his manager brought over this sheet with crazy numbers on it and he had his head in his hands. Like I said I get that money needs to be made however it won't be made on me More

Horrible horrible service We have had horrible experience with this dealership from day one. On January 25, 2019 we were told a certain price but than they changed the price on We have had horrible experience with this dealership from day one. On January 25, 2019 we were told a certain price but than they changed the price on January 26, 2019. We still ended up purchasing vehicle for the price they asked since we live 2.5 hours away. We were told by our sales man Paul that we will receive second key in mail. Which still hasn’t happened month later. And nobody and dealership wants to take responsibility. Also Paul doesn’t reply to phone calls, text etc. we had to call everyday just to get our paperwork for license plate and registration. Which was supposed to be received within 10 days and it has been a month. My temporary registration expires in 3 days and I was told it is okay to drive around with no registration. Just horrible service. Do not ever go here. Their managers do not want to take any responsibility as well. More

Purchased a 2008 Hyundai Tucson We purchased a 2008 Hyundai Tucson at this dealership last month (01.20.19) and we are very happy the way we were treated from all the staff, especial We purchased a 2008 Hyundai Tucson at this dealership last month (01.20.19) and we are very happy the way we were treated from all the staff, especially from Mr. Chet Nichols. He did an excellent job making us feel comfortable and welcomed. Chet provided detailed information on all the questions we had. He was big part of the reason we decided to purchase the vehicle, since we felt we could trust his advice. The car was in good condition and so far is running well. The finance department was a little busy at that time, delaying a little the purchase process, but no big issue. We still believe we got a very good vehicle for a very good price. Thank you Chet and McGrath Arlington Kia! ILIR SAKO - Client More