McGrath Arlington Kia

No customer service skills- Will Will has no leadership or customer service skills, I spoke to him to let him know the situation of an agreement: basically screamed at me, called me Will has no leadership or customer service skills, I spoke to him to let him know the situation of an agreement: basically screamed at me, called me a liar and hung up on me! Wow not impressed, if Will treats his customers like this...hows he treat his team! I guess service means zero to Will the owner, don’t buy! More

Horrible horrible horrible. Still waiting to get something fixed that I was assured was fixed when I picked up. Have left numerous messages. Have talked to managers and still nothing. Then I get a c something fixed that I was assured was fixed when I picked up. Have left numerous messages. Have talked to managers and still nothing. Then I get a call from the finance department stating that payment is due the 10th of this month and I don't even know who is financing my car. Bunch of liars at this place. Make good on your promises. More

HELP!! Fraud and tricks, Please check these cars if it have accidents before you buy, those evils will: - show a good car on internet, then when you come Fraud and tricks, Please check these cars if it have accidents before you buy, those evils will: - show a good car on internet, then when you come they will say it’s sold just now, and then show you their inventory (accident cars) like they done to me. - promise I will get refinanced later after 6 months with better interest (who going to refinance rebuild and accident car? ) like they done to me. - bullies attitude especially finance guys, lack of informations provided, don’t provide emails to contact (check their website). More

Used car scam Total scam: Post low internet price then insist on "required" $895 "document processing fee". $1500 certified Kia "dealer fee." We walked right out. Total scam: Post low internet price then insist on "required" $895 "document processing fee". $1500 certified Kia "dealer fee." We walked right out. Manager called me the next day to "find out what happened." When I told him the above he totally stood behind this way of doing business! A bunch of crooks! More

Fake “Total Financing Amount” Read the final “Total Financing Amount” on the actual contract. The final sale price with fees on plain white IS NOT the actual total amount that will Read the final “Total Financing Amount” on the actual contract. The final sale price with fees on plain white IS NOT the actual total amount that will be financed. More

Worst customer service Do not waste your time to stop at this dealer. The worst customer service ever. I called four times never got called back from management . Do not waste your time to stop at this dealer. The worst customer service ever. I called four times never got called back from management . More

Best buying experience we've had! Jimmy and the team @ McGrath Kia are miracle workers! They got me into my dream car at a really fair payment! I couldn't be happier! Jimmy and the team @ McGrath Kia are miracle workers! They got me into my dream car at a really fair payment! I couldn't be happier! More

Awful Worst costumer service I have ever received. This location does not have their costumers in their best interest. The location constantly promises thin Worst costumer service I have ever received. This location does not have their costumers in their best interest. The location constantly promises things, and does not go through with it. I wish I would of never bought my car through this kia. If I could give this location a zero, I would. More

Run from them do not trust RUNN.. DO NOT TRUST THESE PEOPLE.... ... Let me tell you, this is the shadiest dealership ever. They misled us into doing 1) paperwork 2) running our RUNN.. DO NOT TRUST THESE PEOPLE.... ... Let me tell you, this is the shadiest dealership ever. They misled us into doing 1) paperwork 2) running our credit 3) securing financing 4) and securing the wire transfer ONLY to let us know after 3 days of work and their slow turn around time should i mention other wise it would have been done sooner... That the vehicle was sold out from under us even though we did paperwork and had wiring set up. They didnt have the honor to call us and fix the problem or even mitigate the issue with their own processes that they should have in place to protect a clients interest in the purchase. We now have no vehicle and have done paperwork on a car we cant even own.. thanks for making us run our credit and doing all the financing. Not to mention we called on a advertised price and they tried to raise the price another 2000K for a window etch and some other stuff that has no value. BE LEARY do not give them your credit More

Really good experience I bought a forte about 3 weeks ago had such a good experinece so i came back for a soul and had another great experience. I have bought multiple cars I bought a forte about 3 weeks ago had such a good experinece so i came back for a soul and had another great experience. I have bought multiple cars from this dealership as well as kyle and sent many friends here as well i definetly recommend this dealership as well as the sales man kyle ask for him when you get there. More