McGrath Arlington Kia

This dealership did not honor their online price We were shocked to find out that the used car internet price is not the actual price. Turns out, you also have to pay the "conditioning" fee, which is We were shocked to find out that the used car internet price is not the actual price. Turns out, you also have to pay the "conditioning" fee, which is the amount they claim they spent refurbishing the car, then you have to pay a $1,995 service warranty to the dealership for overpriced oil changes, then you have to pay a $895 document fee, plus the taxes. WOW! What a scam and waste of time. It placed the actual sales price way over our planned budget (list price $13,500+taxes vs. actual price $19,900) so we left empty-handed. And don't bother trying to discuss an out-the-door price, that is a concept they can't comprehend there. More

Great place to buy a car!! These guys know how to get it done! My salesman Jeremy was very helpful and knowledgeable. He made sure to get us a great deal on our new car done! My salesman Jeremy was very helpful and knowledgeable. He made sure to get us a great deal on our new car More

Horrible experience, clear case of bait and switch, will not honor internet price. Talked to a lawyer said that they committed fraud, but it wasn't worth my time to pursue the damages because I would break not honor internet price. Talked to a lawyer said that they committed fraud, but it wasn't worth my time to pursue the damages because I would break even after legal fees. They will take advantage of you, and blatantly lie to your face. When you question the legitimacy of the situation, they will become very hostile. Avoid at all costs. More

My wife and I drove an hour to this place, title in hand and ready to buy a Kia Telluride. We had confirmed by calling that the vehicle was there, and there it was in the showroom when we walked in. Long and ready to buy a Kia Telluride. We had confirmed by calling that the vehicle was there, and there it was in the showroom when we walked in. Long story short, the sales guy tells us that we need to buy TWO additional warranties with the car. Mind you Kia provides 5yr 60k general and 10 yr/100k powertrain. These warranties were an extra EIGHT THOUSAND DOLLARS. We were like, we’re good we don’t want them and he says the vehicle “comes equipped” with them. xxx does that even mean? It’s not fog lights or a spoiler. Anyway, the vehicle that had $47k on the MSRP sticker in the window got inflated by twenty percent by these frauds. After we walked out, my wife called back to specifically confirm the price of the vehicle, pretending she didn’t know. They quoted $47k, basically continuing to deceive people into coming in to the dealership and then given the hard sell. Stay the heck away from this place. More

No customer service skills- Will Will has no leadership or customer service skills, I spoke to him to let him know the situation of an agreement: basically screamed at me, called me Will has no leadership or customer service skills, I spoke to him to let him know the situation of an agreement: basically screamed at me, called me a liar and hung up on me! Wow not impressed, if Will treats his customers like this...hows he treat his team! I guess service means zero to Will the owner, don’t buy! More

Horrible horrible horrible. Still waiting to get something fixed that I was assured was fixed when I picked up. Have left numerous messages. Have talked to managers and still nothing. Then I get a c something fixed that I was assured was fixed when I picked up. Have left numerous messages. Have talked to managers and still nothing. Then I get a call from the finance department stating that payment is due the 10th of this month and I don't even know who is financing my car. Bunch of liars at this place. Make good on your promises. More

HELP!! Fraud and tricks, Please check these cars if it have accidents before you buy, those evils will: - show a good car on internet, then when you come Fraud and tricks, Please check these cars if it have accidents before you buy, those evils will: - show a good car on internet, then when you come they will say it’s sold just now, and then show you their inventory (accident cars) like they done to me. - promise I will get refinanced later after 6 months with better interest (who going to refinance rebuild and accident car? ) like they done to me. - bullies attitude especially finance guys, lack of informations provided, don’t provide emails to contact (check their website). More

Used car scam Total scam: Post low internet price then insist on "required" $895 "document processing fee". $1500 certified Kia "dealer fee." We walked right out. Total scam: Post low internet price then insist on "required" $895 "document processing fee". $1500 certified Kia "dealer fee." We walked right out. Manager called me the next day to "find out what happened." When I told him the above he totally stood behind this way of doing business! A bunch of crooks! More

Fake “Total Financing Amount” Read the final “Total Financing Amount” on the actual contract. The final sale price with fees on plain white IS NOT the actual total amount that will Read the final “Total Financing Amount” on the actual contract. The final sale price with fees on plain white IS NOT the actual total amount that will be financed. More

Worst customer service Do not waste your time to stop at this dealer. The worst customer service ever. I called four times never got called back from management . Do not waste your time to stop at this dealer. The worst customer service ever. I called four times never got called back from management . More