McGrath Arlington Kia

First and foremost, I would like this say this post is late as this happened in October, but it’s still worth posting. Unfortunately I was asked to I drive in from Elgin before closing per one of your late as this happened in October, but it’s still worth posting. Unfortunately I was asked to I drive in from Elgin before closing per one of your salesmen's (Stefan) request to look at the car and to talk about pricing since he would not work with me over the phone. This is where the experience began to fall apart as I received a call from him when I was 10 mins away to let me know that the car was no longer there for me to view. Once I got there, the asking price your salesman gave me was $8500 over sticker price which could have been given to me over phone especially during a pandemic. So to sum things up, my experience with this staff member and dealer was horrible as he made me drive 45 minutes out of my way right before closing to see a car that wasn't there and to give me a price that he could have given me over the phone. He was not welcoming and was very pushy for me to make a deal for a car I couldn't see in person. He made me feel like I did not know much about a car I have done my research on. I contacted the general manager for sales and he too never responded to my message I’m a happy to say that I found the same car and trim for a way lower price than this dealership was trying to sell me the car for. More

Tried to buy a new Kia Palisade. Dealer said they were Charging $8500 over MRSP for Palisade. Stated it was a market surcharge and everyone was doing it. Charging $8500 over MRSP for Palisade. Stated it was a market surcharge and everyone was doing it. More

We had an agreed upon price for a used Kia on line, through TruCar, as well as an offer for my trade in. After test driving the car, salesman stuck a mandatory warranty sticker on the car. When we sat through TruCar, as well as an offer for my trade in. After test driving the car, salesman stuck a mandatory warranty sticker on the car. When we sat down to to a deal, they added on over $5000 in unadvertised fees. They could not show me in my offer or the add where these extra fees could be added in. And they reduced the appraisal on my trade in by almost $1200. I ran, not walked out of there as fast as possible, and will never go back. More