McGrath Acura of Morton Grove

Would not come back I negotiated a price over the internet and came to the dealership expecting to finish a transaction in a few hours, but it turned out that they cannot I negotiated a price over the internet and came to the dealership expecting to finish a transaction in a few hours, but it turned out that they cannot deliver what they offered via email. First of all, I want to point out that this was a brand new car where I specified exactly the package and configuration and I want and usually is an easy purchase since you go by the manufacture configuration. So, after a short test drive we sat down and first thing they said that I have to pay over $1,000 for some extra accessories that the car has (paint protection, wheel locks, etc.) I said that in the email you said that you have the requested car in stock and I can buy it for $XXXXX. The answer was that yes, the car is $XXXXX, but we put these accessories on all our cars and you have to pay for them. Well, after five minutes discussion and negotiation we agreed on an additional $250 price for these accessories. The next catch was that they offered me $4000 for my trade-in. I showed them KBB and Edmund’s estimates of over $7,000 and kindly declined the offer. And lastly, after they offered me 3.99% financing and I declined it because my credit union offered me 1.50% they said that the price they gave me via email was subject to getting a loan thru their financing department. So I spent over an hour at this place and left it with no car.... They offer low price via email hoping that they can either up-sell on accessories that people do not need, make extra money on the trade-in, or make money on the financing kick-back they get from a bank for higher than market interest. Note that neither trade-in, nor the financing was never mentioned in my email communication with them so they were not part of the deal. I purchased a car at a different dealership the next day and had a completely opposite experience. More

Appreciate your help! I was able to contact with Drew, sales manager, for the issue of my car that I recently bought from Morton Grove dealer shop. He took my issue serious I was able to contact with Drew, sales manager, for the issue of my car that I recently bought from Morton Grove dealer shop. He took my issue seriously unlike other sales people, and he tried his best to resolve the issue in a brilliant way that could satisfy both parties, company and customer. He is responsive and attentive. I highly recommend him! More

Absolutely perfect I fell in love with a RDX on the showroom floor while waiting for my car to be serviced. Never really expected to purchase a new auto that day. I I fell in love with a RDX on the showroom floor while waiting for my car to be serviced. Never really expected to purchase a new auto that day. I loved dealing with Noonya. She was terrific. She knew exactly what I needed and made it happen. More

Above and Beyond Was very pleased with the service that Mike gave me. Put me in a vehicle that would be safe and that I can enjoy for years!! even though I am a employ Was very pleased with the service that Mike gave me. Put me in a vehicle that would be safe and that I can enjoy for years!! even though I am a employee I felt like I was just as valued as all of our customers !! :) More

Awesome! My sales rep Noonya was outstanding! She was very helpful and made me feel very comfortable in my new purchase of my car, I would highly recommend Noo My sales rep Noonya was outstanding! She was very helpful and made me feel very comfortable in my new purchase of my car, I would highly recommend Noonya as a great rep, Thank u Noonya and the crew at Morton Grove Acura! More

A Good Car at a Fair Price Noonya was very patient with all my questions and I was able to test drive two different types of TLXs. After getting through the mistake about my cre Noonya was very patient with all my questions and I was able to test drive two different types of TLXs. After getting through the mistake about my credit score it was smooth sailing from there. More

Great service It was a great service, Keisha Pettigrew was very helpfull, gave us good price. After we came back with few problems, they didn't turn away from us, It was a great service, Keisha Pettigrew was very helpfull, gave us good price. After we came back with few problems, they didn't turn away from us, called mechanic and help us. I don't like dealerships, usually after they got money, they do not talk to you, but not this time. More

extraordinary leap in car purchasing experience It was and is a great pleasure to work with Noonya and Elson. I loved a little adventure they took me on for my recent Acura RDX lease. They took extr It was and is a great pleasure to work with Noonya and Elson. I loved a little adventure they took me on for my recent Acura RDX lease. They took extra steps in making sure that our family gets the right car at the excellent price point. Knowledgeable, friendly, professional. Highly recommend. More

My Experience at McGrath Loving my MDX. Experience was a pleasant one, Noonya Taroyan was Great! She was through and very informed. I appreciate the follow up calls and e-mail Loving my MDX. Experience was a pleasant one, Noonya Taroyan was Great! She was through and very informed. I appreciate the follow up calls and e-mails. Thank you!!! More

Thank you! Keisha, Thank you so much for the follow up phone call and for the continued offer of your services. Happy with my new car! Best, Ria Keisha, Thank you so much for the follow up phone call and for the continued offer of your services. Happy with my new car! Best, Ria More