McGrath Acura of Morton Grove

Very shady dealer, most unprofessional I've ever dealt with I know it is a serious thing to post a negative review for a business online, so I've really waited until I had thorough exposure to write this. I bo I know it is a serious thing to post a negative review for a business online, so I've really waited until I had thorough exposure to write this. I bought a 2013 certified TL from this dealership in January 2016. The buying experience was not the best. I had a nice enough sales woman but the manager would barely negotiate on price. We finally did find a TL that worked and agreed on the price. I already had financing through a credit union but they wanted to see if they could do better. The finance guy was an idiot and tried to get me to sign with McGrath's private warranty company in lieu of Acura Care. He got frustrated and told me just to sign the paper already. I refused as I had Acura Care on my other TL and knew the benefits. I ended up getting an offer for Acura Care online through Curry Acura, which is somewhere on the east coast but offers extended warranties online. The guy at Curry let me know that McGrath should have offered me the warranties at really good rates, instead they were pushing Ethos at a large premium with lesser coverage. Here is the Curry website in case you are curious: http://www.curryacuracare.com I still agreed to buy the car that night but said I was going with my own warranty and credit union. Came back for the car the next day and the manager said what he had to get me to finance through them which I did just to avoid the headache of dealing with the 3rd party. He admitted too that Ethos is just McGrath's warranty program and agreed to sell me the Acura Care for 7 yrs, 120k miles for $1,500 with $0 deductible. Very shady how I had to go about getting this offered. They never told me who my financing was through, nor did they ever provide my insurance information to the bank. So it took getting a notice in the mail to know who I was financed through and then threatening letters to know that my insurance information was never provided. Additionally, this McGrath advantage crap is exactly that, not worth it. They touted it to sell the car but the vehicle was never added which I found out when visiting McGrath Honda Elgin for an oil change. So I have the car and within the week the car is pulling off the road and the brakes are shaky on the highway. I bring it in and of course "nothing is wrong". I spend $300 getting alignments and road force balancing at another Acura dealership and they found a defective tire. They recommended that I go back to the selling dealership for the tire issue. McGrath spent 3 weeks "reviewing" my documentation and then agreed to replace the tire. I got the call that it was in and just to stop in for a quick swap. I went in and waited almost 3 hours for one tire to get replaced because they were verifying warranty stuff. I did not have a good experience buying the car, nor servicing it. Compared to Muller's or Continental, this place is a joke. Even McGrath downtown (not connected even with the same name) is light years ahead of this place. Do yourself a favor and do not go to this place. More

Excellent sales staff. Noonya is the best The sales staff was responsive, but did not pressure me in any way. I felt comfortable making a deal, and I am happy with my purchase. The sales staff was responsive, but did not pressure me in any way. I felt comfortable making a deal, and I am happy with my purchase. More

NOONYA TAROYAN IS SIMPLY THE BEST !!!!! I recently purchased a car at McGrath Acura and Noonya made this experience really enjoyable. She is extremely knowledgeable, very polite and very pro I recently purchased a car at McGrath Acura and Noonya made this experience really enjoyable. She is extremely knowledgeable, very polite and very professional. Noonya Taroyan cares about the customer, understands what the customer wants and goes above and beyond to get things done. I highly recommend McGrath Acura to anyone who wants to have a great car buying experience. Thank you very much for an outstanding customer service experience !!!! More

Awesome Experience Great customer service and caring is called Noonya at McGrath Acura. Noonya is the best sales rep, period. She knows the cars in and out. She is on po Great customer service and caring is called Noonya at McGrath Acura. Noonya is the best sales rep, period. She knows the cars in and out. She is on point when she presents car models. She cares about her customers and really goes above and beyond. More

Dedication that surpasses all expectations Noonya Taroyan goes above and beyond for her clients. We had been in contact at least a dozen times over the months long course of my search for the r Noonya Taroyan goes above and beyond for her clients. We had been in contact at least a dozen times over the months long course of my search for the right used Acura and I'm reasonably certain she answered more than a few of those texts on her day off. I appreciate that and apologize all at the same time. When push came to shove, and it kind of did, she went to the wall and supported me 100% in my quest for the ILX. "That ILX IS SOLD!" This kind of attention and service are more valuable than gold. More

Great Salesperson! Had a great experience working with Keisha. She made the experience relaxed and enjoyable. I would recommend friends to work with her in the future. Had a great experience working with Keisha. She made the experience relaxed and enjoyable. I would recommend friends to work with her in the future. More

Excellent Been going to McGrath Acura and working with Noonya Taroyan for years now. I think this is my 4 or fifth Acura that I have leased. I have always wor Been going to McGrath Acura and working with Noonya Taroyan for years now. I think this is my 4 or fifth Acura that I have leased. I have always worked with Noonya - she is great. More

Great buying experience-RDX I was torn between the Lexus and Acura RDX. Noonya knows the Acura line cold. She answered all questions and added more information that I had not ev I was torn between the Lexus and Acura RDX. Noonya knows the Acura line cold. She answered all questions and added more information that I had not even considered. It was a great buying experience with no pressure. Of course the car sells itself but there are always questions. More

Acura MDX 2013 Hi, nenya taroyan was very cooperative and helped us a lot with getting the best car that suits our needs...we are very thankful to her for that...thi Hi, nenya taroyan was very cooperative and helped us a lot with getting the best car that suits our needs...we are very thankful to her for that...this dealership is also excellent and helps you a lot...I would recommend everyone that whenever you go to this dealership, ask for "Ninya Taroyan" . More

Buying a used car Came in looking to buy a used vehicle Keisha and Elson where very helping and made the decision very easy , I would recommend my friends and family me Came in looking to buy a used vehicle Keisha and Elson where very helping and made the decision very easy , I would recommend my friends and family member's to come buy a car from Mcgrath Acura. Great experience!!!! More