McGrath Acura of Morton Grove

Noonya and her team are the best I've ever seen. Noonya combines professionalism with a tremendous and genuine wish to be helpful. I couldn't have been treated any better by Noonya and her team. Th Noonya combines professionalism with a tremendous and genuine wish to be helpful. I couldn't have been treated any better by Noonya and her team. There is no other dealership or salesperson I would rather use. More

Great experience I had a great experience at McGrath, especially with our sales rep Noonya - very friendly, knowledgeable and helpful. Good price, good service - love I had a great experience at McGrath, especially with our sales rep Noonya - very friendly, knowledgeable and helpful. Good price, good service - love my RDX. More

Rashad Jackson is the best!! I walked into McGrath Acura of Morton Grove to buy ILX. I had purchased MDX 2 years ago there. Last time was ok but this time was a great experience. I walked into McGrath Acura of Morton Grove to buy ILX. I had purchased MDX 2 years ago there. Last time was ok but this time was a great experience. Rashad Jackson was the best salesman by far. Rashad was helpful, thoughtful, understanding and went beyond to make sure I was satisfied. Great work Rashad! More

Total customer satisfaction We purchased two vehicle from Noonya. Before coming, I asked some folks who they felt was the most qualified sales person, We were not disappointed. S We purchased two vehicle from Noonya. Before coming, I asked some folks who they felt was the most qualified sales person, We were not disappointed. Smart, knowledable and very professional at all times. I would happily and will surely recommend her to my friends in the future. More

great job on every level Love my new MDX. great service, easy transaction, fair price. Noonya is awesome. Over the top helpful. Grateful to everyone involved. Would high Love my new MDX. great service, easy transaction, fair price. Noonya is awesome. Over the top helpful. Grateful to everyone involved. Would highly recommend. thank you More

EJ Jordan and Rashad Jackson Were the Best! I had a great sales experience in early August with EJ Jordan and Rashad Jackson at McGrath Acura in Morton Grove. I leased a 2017 RDX and am very p I had a great sales experience in early August with EJ Jordan and Rashad Jackson at McGrath Acura in Morton Grove. I leased a 2017 RDX and am very pleased with my purchase. I wound up going to the dealership twice before I made my purchase decision, hence this review for two sales people. EJ and Rashad were totally professional, courteous, and friendly. No hard sales tactics or pressure. Made my car buying experience a pleasure. I would highly recommend these two sales people and McGrath Acura if you are in the market for a new Acura. More

Happy camper I bought the RDX from McGrath over the weekend. I could not be more pleased. They were attentive but not pushy and worked with me to get the car I w I bought the RDX from McGrath over the weekend. I could not be more pleased. They were attentive but not pushy and worked with me to get the car I wanted at the price I wanted. Rashad was great to work with. He took his time to show me all the features and make sure I knew what I would be getting. I appreciated his attention to detail and his work to customize the car the way we wanted it was a nice touch. The service area looks really nice with the recent upgrade and it's close to my home. I hope to purchase an MDX from him in a few years... More

Very positive and customer focused McGrath worked hard to earn my business. They took the time to review the many new features in the 2016 MDX and bent over backwards when we picked up McGrath worked hard to earn my business. They took the time to review the many new features in the 2016 MDX and bent over backwards when we picked up the vehicle to ensure we were comfortable with the car. More

Overpaid on lease swap The dealer contacted me, offering to swap out my existing TLX lease for a model year newer at the same price. I came in and they did exactly that. Foo The dealer contacted me, offering to swap out my existing TLX lease for a model year newer at the same price. I came in and they did exactly that. Foolishly I didn't go to TrueCar first. If I had, I would have seen that TLX prices have plummeted since I got my original TLX. I should have waited for the lease to expire and then renegotiated a new lease for $150 less per month. I'm now locked in to paying WAY above FMV for the next 3 years. Now I understand why everyone at the dealership was all smiles; I was the sucker in the room. I was a loyal customer of McGrath and for some reason thought they wouldn't try to trick me. Guess I was wrong. Lesson learned. More

I was sold a damaged vehicle and they would not replace it. I'm writing a review based on my third purchase at Mc Grath Acura of Morton Grove. My previous two experiences were fine which is why I came back a th I'm writing a review based on my third purchase at Mc Grath Acura of Morton Grove. My previous two experiences were fine which is why I came back a third time. I purchased a new Acura MDX Advance with entertainment package for right around 54,000. They immediately sat me down with a rookie salesman who did not know what he was doing. Through the negotiation of a price on the car and a price for my trade-in they switched sales persons on me. As they became more confusing in the cost and the trade-in value the sales manager also sat down with me. They were very aggressive at getting me to take home a car that evening that I did not want. I refused and so they acquired the color and model I wanted from their Chicago McGrath location. I was sent home in a loaner car instead of my own because of their concern I might change my mind. The next day the new car was to be prepared with mudguards, all season floor mats, and wheel locks. When I came in to pick up the car at 5 PM they had told me the mudguards were not in and I would have to come back the next day to have them installed. I took pictures of the car in the delivery bay thankfully because it reveals the damage to the front bumper present upon delivery. A trim panel on the right side was popped out and there was a very dull paint finish all over the right side of the bumper. This was the biggest of my nightmares. Besides that there was still white film from factory delivery on the roof of the car, the passenger side rear door had lower door sill trim popped up, there are scratches in the center console that cannot be removed, there was grease all over the video display, and in general they did a very cheap job of cleaning up their most expensive vehicle model they sell. When I went into get the mud guards installed I was told that they were in fact available and could have been installed on the time of delivery. The damage to the front bumper was pointed out to the sales manager who took very little concern. When I asked him to get it fixed I drove the car in for him to look at it once more. He had his assistant promise me to call the next day to set an appointment. That never happened and so I called back to them. Two days of repeated messages to Mr. Yu were disregarded so I then contacted Sam the general manager. Once again I had to drive the car in 25 miles one way mind you to have the general manager look at the damages. Sam made a comment that I thought was very troubling stating that someone in the factory must have wanted to quit early on a Friday afternoon and it look like the bumper was not fully painted. I was told the bumper may need to be removed to be repaired. At that point the car had less than 300 miles and I stated they should replace it with a vehicle that was not damaged. Sam had Bob the general service manager set me an appointment to have the body shop try to buff the dullness out of the bumper AND fix a small dent that they caused when installing the mud guards. On my sixth visit thinking I was going to get the car repaired that should have been delivered perfect in the first place I come in to find out that the person that does paintless dent repair tech is not in on Mondays. Therefore I was required to come back a seventh time to finally get the car I expected. They were able to buff out the dullness on the bumper and a very poor job of fixing the dent. I drove the car home and gave it a really good look and what it's very apparent is that this car had a front and impact causing this bumper problem. The right side does not line up well with the metal quarter panel. I have attempted to contact Acura corporate and only get phone tag from a guy who never answers his phone name Anthony. I will adamantly speak out against Mc Grath Acura for their poor treatment of a third time customer and I will consider not buying an Acura again in the future. Keep in mind I have purchased seven new Hondas and three new Acura is in my lifetime. Mc Grath will screw you too! Five trips 25 miles one way were not needed. That's 250 miles of driving in heavy traffic to deal with a bunch of xxxxxxxx! More