McGrath Acura of Libertyville

No hassle , no pressure salesman that knows the Acura brand. 4th Acura I have purchased from this dealer. Their service department is friendly, and they have kept all of my cars running top notch withou brand. 4th Acura I have purchased from this dealer. Their service department is friendly, and they have kept all of my cars running top notch without ever having a problem. I have stopped in to get air in my tires, or just to ask a question about my car and they don't make me wait or feel foolish. More

I just bought a 2010 MDX and my first service visit was unbelievable. I had a question about the nav system and when asked Bruce he told me no. He said get Glen (owner) to do it. I couldn't believe it.. unbelievable. I had a question about the nav system and when asked Bruce he told me no. He said get Glen (owner) to do it. I couldn't believe it...I just laid out $45K and this moron told be I can't help you. WTF! I called Glen and told him and never knew what happened. Did he fire the guy, I would, did he throw my complaint in the trash, did he totally blow it off, and I have no idea. No communication. They got my money so I guess it really doesn't matter. A little follow-up would have been the professional thing to do. Stay away from these guys if you can. I told Acura in Torrance, CA but there's little they can do I guess being over 2,000 miles away and all. They (service guys) have all this tech training but a little common courtesy training would be much better served. HORRIBLE!!! More

My husband and I have been looking for a decent (newer) used MDX or Pilot for several months. While searching on the web we saw several possible options at Acura of Libertyville. My husband called around used MDX or Pilot for several months. While searching on the web we saw several possible options at Acura of Libertyville. My husband called around 5pm to inquire if the several cars we were interested in were still available and which cars qualified for the "special" financing rates. At 6pm, we packed up our two children, drove 1.5 hours, through construction (oh and did I mention I'm 8 months pregnant) to arrive at 7:15pm only to find that miraculously all but one of the cars we called about had sold!! The salesman, who was the person my husband spoke to that afternoon, was a complete jerk and he could not have cared less that his lies had completely inconvenienced us. It took me the ride home (another 1.5 hours) to figure out who he reminded me of . . . the jerky, cheesy salesman "Ellis" from the movie "Die Hard" . . . "Hans, bubby, I'm your white knight". After giving us the run around for two hours, he had the nerve to ask us if he got something in that we might be interested in should he give us a call . . . unbelievable! Needless to say we will NEVER, EVER consider dealing with Acura of Libertyville again . . . and I will be happy to let everyone I know, know about this "adventure". Thanks for nothing Mark! More

Purchased used Acura 12/12/09 check engine light came on 12/27/09 drove in to the dealer at 8:00am 12/28/09 waited until 11:00am for service writer to let me know he needed to change two ignition coils and 12/27/09 drove in to the dealer at 8:00am 12/28/09 waited until 11:00am for service writer to let me know he needed to change two ignition coils and 1 fuel injector cost around $350 waited until 2:00pm for service and mechanic to say that did not solve the problem and they needed more time to figure it out I had no way home so I waited until 5:00pm for my boyfriend to pick me up he was upset they did not offer me a loaner for all of my inconvience.The owner had me removed from the premesis even though my car was being serviced.The owner Glenn was the most rudest person I have ever met.after having me escorted off the premesis they went back into my vehicle and pulled off all the new parts replacing with my old parts my vehicle had to be towed from the this dealership who refused to help me with the car I had just purchased.I did purchase "as is" but expected LIBERTYVILLE ACURA TO BE A MORE REPUTABLE COMPANY. More

I'm very pleased with my new TL purchase from Acura of Libertyville. I got a great car and everyone was really nice. I was very happy with my salesman Wes and the sales manager Craig. They made the who Libertyville. I got a great car and everyone was really nice. I was very happy with my salesman Wes and the sales manager Craig. They made the whole process really easy. I've heard a lot of good compliments from people about this dealership and they are true. Good experience, good value would definitely recommend. More

I recently picked up my new TL from Acura of Libertyville. I couldn't be happier with the service provided by everyone I dealt with at this store. They had a very good selection for me to choose Libertyville. I couldn't be happier with the service provided by everyone I dealt with at this store. They had a very good selection for me to choose from and the negotiation process was completely simple and hassle free. None of the back and forth that I've had to deal with in the past. As for the paperwork, all of the details were thoroughly explained to me and went completely smoothly. Never had such a quick and painless experience buying a car. Would recommend to anyone!!! More

they treated me they way i wanted to be treated. gave good value on trade competitive price on new car. i had been to several other dealers before and was treated in a very stereotypical fashion. this good value on trade competitive price on new car. i had been to several other dealers before and was treated in a very stereotypical fashion. this dealership seemed to understand what i wanted , answered my questions clearly and folowed thru with no surprises More

I have purchase 2 cars from them, 1 new and 1 used. I was treated very professional on both. As busy as it was on a Saturday they took the time I needed to make sure I had the right car and made sure I was treated very professional on both. As busy as it was on a Saturday they took the time I needed to make sure I had the right car and made sure I as able to get the payment I was comfortable with. I have sent other people there and have not had anyone else feel different. More

For several months I was looking for a realiable vehicle for my job. I travel close to 200 miles a day. I go into some rough neighborhoods. I visited a few dealerships and mentioned that I really needed a for my job. I travel close to 200 miles a day. I go into some rough neighborhoods. I visited a few dealerships and mentioned that I really needed a realiable vehicle and did not have alot of money to spend. I was disappointed that they were not really interested in doing business with me. Finally, I stopped into Acura of Liberyville,Il., and the sales rep really listened to what I was looking for in a car and he found one that really meant my needs. Excellent price! More

Highly reccommend Acura of Libertyville to anyone in dire need of service. The building is clean and the staff is very professional, which says alot for the GM. While traveling through Libertyville, my need of service. The building is clean and the staff is very professional, which says alot for the GM. While traveling through Libertyville, my Tahoe started to act up. Luckily, I was able to swing into this dealership. Shelly in service greated me with a big smile that took my troubles away. She introduced me to Keith and Bob from the parts department. They worked together as a team, gave me several options without pressure, and then had the parts I needed in stock. I was very pleased. More