McGrath Acura of Libertyville

I purchased a new RDX on 12/30. This was my third Acura, with the first two purchased at Acura of Palatine, part of the Rohrman group of dealers. I had a very bad experience with their service department a with the first two purchased at Acura of Palatine, part of the Rohrman group of dealers. I had a very bad experience with their service department and wanted to give another dealer a shot at earning my business. To set the stage, I'm a 50 year old woman who brought two female friends with me (one who is great at negotiating car deals and who is also in a wheelchair) and another who is great at research who came armed with data and her iPad. I mention these specific details because in the world of car sales, it would have been very easy to write off this unlikely trio of women, not take us seriously or treat us with less respect. My primary salesman was Adam Hoth, a young but experienced salesman though new to Acura and by the end we also had Craig Floress involved in closing the deal. I can't say enough positive things about both of them. They treated us exceptionally well. Adam spent all the time we needed in the car itself (lots to go over with the tech package, didn't jerk us around with the offer or the negotiating process. I won't go into inappropriate details here, but I can say that I left very satisfied and can say with confidence that not only did I get a great deal and a great car, But managed to do so without a lot of back and forth or the dreaded sales tricks of "let me talk to my manager" etc. I got a fair deal on my trade-in as well. And, when I had to go back the next day to get my floor mats (because the service department was closed by the time we were done with the deal) and ask about a dozen questions about the aforementioned tech package, Adam was just as nice and patient (spent about an hour in the car with me working on various settings, questions, etc.) after the deal as he was before he'd made the sale. I don't make recommendations lightly, nor am I all that easy to impress as I tend to be a "tough grader", but I do highly recommend Acura Libertyville. And though it should be known, I want to make it clear that I am real person, not affiliated with the dealership or anyone in it in any way whatsoever (other than as a satisfied customer) and not compensated for this recommendation in any way. Not to sound cheesy, but if you're looking for an Acura go where you're going to be treated well and get a good deal. Tell Adam Jeanne sent you and if he doesn't give you a good deal she'll have to bring back her team:-) More

Worked with the pre-owned guys and was done fast and professionally. Got the price I was after with no difficulty, and they was a pleasure to deal with them. professionally. Got the price I was after with no difficulty, and they was a pleasure to deal with them. More

We went to this dealer to purchse a car. James and Charlie were very friendly and professional. James is very knowledgeable about the car we were looking at, he helped us set up our phone, patiently Charlie were very friendly and professional. James is very knowledgeable about the car we were looking at, he helped us set up our phone, patiently demonstrated the feature of the car, etc. Charlie was very thorough in taking us through all the documentation. More

I have bought many cars (new and used) over the years and have never dealt with a dealer like Acura of Libertyville before. My wife and I had been searching for several months and looked at many makes and m have never dealt with a dealer like Acura of Libertyville before. My wife and I had been searching for several months and looked at many makes and models. None of the dealerships we visited really impressed us until we visited Acura of Libertyville. My first encounter was with our future salesman, Jerry Solan. Jerry was the consummate professional making us feel at ease and going above and beyond to answer our questions and make the whole process quite enjoyable. He is a big reason we chose to do business at this dealership. His knowledge and attention to detail helped to set this dealership apart from others we had checked out. During the buying process, we were introduced to several other people within the dealership that made us feel very comfortable and appreciated. After the purchase of our new 2013 Acura RDX, the fantastic customer service continued from the owners of the dealership to the service techs working on the vehicles in back. The best thing about this dealer is when I walk into their building, I feel welcome. They don't treat you like another number, but like a valued customer. I will definitely return to this dealer when its time to look for my next vehicle!! More

Our first visit was to purchse a car. Andy was low pressure, professional, and answered all of our questions or got answers for those he wasn't sure of. All of the people who participated in our car pressure, professional, and answered all of our questions or got answers for those he wasn't sure of. All of the people who participated in our car purchasing "event" were delightful to work with. A week later my car was in to have splash guards added. Nick Lantvit was our service avisor. He kept me up to date on when my car would be ready since I left the service dept. This dealership goes out of their way to please the customer. Today we attended a new car clinic that allowed customers to have questions answere. A tech clinic is being offered in a few days to aquaint new owners with the navigation system. I am impressed that if I get a new phone and need it connected to my bluetooth and am having trouble, I can just drop into the showroom to have a sales associate program it for me. This is quite impressive. I get the feeling that no task is too large for them as long as it makes the customer happy. I LOVE my Acura. I am a first time purchaser but definately not a last. More

Purchased an MDX this week from Acura of Libertyville and worked with Greg Miller. What a terrific experience due in large part to Greg's professionalism and product knowledge. I have purchased a few cars worked with Greg Miller. What a terrific experience due in large part to Greg's professionalism and product knowledge. I have purchased a few cars over the years and can say this one was one of the best. Greg is totally committed to the customer and to ensuring your questions are answered even after the sale. I would highly recommend this dealership and Greg Miller-you won't regret it. More

It was a nice experience with acura of libertyville. Has a decent visitor lounge. We good the deal that we were looking for and will ge lookin forward for more business. a decent visitor lounge. We good the deal that we were looking for and will ge lookin forward for more business. More

We had searched for and test driven vehicles at other dealerships, much closer to our home, but we were uncomfortable with the sales people who we found to be too aggressive and intimidating. At Libertyv dealerships, much closer to our home, but we were uncomfortable with the sales people who we found to be too aggressive and intimidating. At Libertyville Acura we were warmly welcomed by James, Mike and Charlie. A friendly atmosphere radiates through out this dealership, a feeling of trust and honesty. The customer service was excellent, and our over all experience was 'top shelf' ! More

Had excellent experience buying a new car from Libertyville Acura, IL. Was returning to Chicago for a weekend from a long term project and needed to purchase a new car for my wife. Received a g Libertyville Acura, IL. Was returning to Chicago for a weekend from a long term project and needed to purchase a new car for my wife. Received a great quote from Luigi over email and worked with him on a specific car selection, loan approval, etc. When we got to the dealership, vehicle was already prepared and waiting for us. Don’t think we spent more than 1.5 hr. to finish all paperwork and leave with a new car. In my opinion everything was perfect - Luigi has demonstrated great customer service and communication skills. I would not hesitate to characterize him as honest and straightforward. Will be recommending Luigi and Libertyville Acura to my friends and relatives. Will come back again when it will be time to buy another car. Thank you!!! More

What a great experience!We drove an hour from our home to work with James Won specifically based on a co-worker's experience with him. It was worth the drive. James was very helpful and easy to work with. We work with James Won specifically based on a co-worker's experience with him. It was worth the drive. James was very helpful and easy to work with. We really felt he had our best interest in mind and was very personable. We got a fantastic deal on a 2012 MDX and will definitely do business again with James. Everyone was a pleasure to work with and the owner Glenn impressed us by coming out to thank us for our business and visit with us. If you want an outstanding, no pressure experience where you leave feeling well taken care of, go here! More