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McGrath Acura of Downtown Chicago
Chicago, IL
280 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 280 reviews
December 31, 2021
Wonderful service very respectful curtiois and professional support I love that they keep checking on me and keep me aware of the process professional support I love that they keep checking on me and keep me aware of the process More
by edwinortiz124.eo
Employees Worked With
Joe levigne
December 15, 2021
Jason and the staff at McGrath Accura got me in and out ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had bee ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had been adjusted to indicate the new oil life percentage . They service Acuras and Hondas but do not sell Honda parts . The bathrooms are very nice and clean and they have a comfortable waiting area with modern tvs and one variety of free newspaper . We bought our transportation at the McGrath west City location but this downtown Acura location is much closer for us . We’re lucky that they allow us to get basic Honda service there at this location . Thank You !! More
by Alan
Employees Worked With
Jason
December 09, 2021
Would not recommend. Took my car in about 2 years ago for an oil change and they said I needed brakes and brake fluid, but I had literally just got new brakes a couple weeks prior. Red flag #1. I tool a brea an oil change and they said I needed brakes and brake fluid, but I had literally just got new brakes a couple weeks prior. Red flag #1. I tool a break from them for my next maintenance but decided to come back for another oil change. After waiting 3 hours (and I made a reservation in advance) they tell me I need a new oil pump (in addition to more stuff). My car never leaked oil, until after that visit. Red flag #2....Not to mention during the inspection they failed to recommend new tires and a headlight (which I knew I needed). Red flag #3....Fool me once, shame on you, fool me twice and thrice..... Never going back again More
by Parson Brown
Employees Worked With
Joe Levigne
November 02, 2021
First visit to dealer to get my first oil change on used new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from windshield wiper blades, cabin filters, tire rotations , and etc. With charges ranging over $300. I was like how often should you change those , she’s like every 15,000 miles. I’m like my car has 18,000, I just bought it I’ve used 5,000mi. So I declined, I declined everything but the oil change, which seemed kinda shocking to her. However I waited so long. It took 2 hours. It was supposed to come with a complimentary wash, but they said I would have to wait longer for that because they are backed up, so of course I didn’t wait. Buddy bear is around the corner from my house. Long story short I will be a faithful jiffy lube customer! More
by hodgesalicia83
Employees Worked With
Lucy
October 27, 2021
Sales personnel Orlando Rocha was excellent, he listened and was very helpful I am satisfied with his attentiveness and service. I will recommend him to my family and friends. Thanks. Abayomi 'Tayo for sho and was very helpful I am satisfied with his attentiveness and service. I will recommend him to my family and friends. Thanks. Abayomi 'Tayo for shot' More
by abayomioloyede3
Employees Worked With
Orlando Rocha, at sales.
September 20, 2021
Be very careful when going to this dealership - they will charge you “Processing Fees” and not go into detail on what it is. After you go through financing and see the breakdown of numbers, you’ll realize yo charge you “Processing Fees” and not go into detail on what it is. After you go through financing and see the breakdown of numbers, you’ll realize you’ve been overcharged by random charges they’ll make up on the whim! Just beware! You’ll end up calling them multiple times everyday and basically receive no answers or a legit explanation and be stuck with the vehicle. More
by Amanda89
Employees Worked With
Tye
