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McGrath Acura of Downtown Chicago
Chicago, IL
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First visit to dealer to get my first oil change on used new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from new car 2019 I just bought from Acura dealer in January 2021. Appt 10:30, arrived 10:15, They tried to have me replace everything under the sun, from windshield wiper blades, cabin filters, tire rotations , and etc. With charges ranging over $300. I was like how often should you change those , she’s like every 15,000 miles. I’m like my car has 18,000, I just bought it I’ve used 5,000mi. So I declined, I declined everything but the oil change, which seemed kinda shocking to her. However I waited so long. It took 2 hours. It was supposed to come with a complimentary wash, but they said I would have to wait longer for that because they are backed up, so of course I didn’t wait. Buddy bear is around the corner from my house. Long story short I will be a faithful jiffy lube customer! More
Sales personnel Orlando Rocha was excellent, he listened and was very helpful I am satisfied with his attentiveness and service. I will recommend him to my family and friends. Thanks. Abayomi 'Tayo for sho and was very helpful I am satisfied with his attentiveness and service. I will recommend him to my family and friends. Thanks. Abayomi 'Tayo for shot' More
Be very careful when going to this dealership - they will charge you “Processing Fees” and not go into detail on what it is. After you go through financing and see the breakdown of numbers, you’ll realize yo charge you “Processing Fees” and not go into detail on what it is. After you go through financing and see the breakdown of numbers, you’ll realize you’ve been overcharged by random charges they’ll make up on the whim! Just beware! You’ll end up calling them multiple times everyday and basically receive no answers or a legit explanation and be stuck with the vehicle. More
Overall great experience thanks to Mario Mankowski! He really made the process a pleasure. Next time we need a new vehicle we will be going to McGrath. really made the process a pleasure. Next time we need a new vehicle we will be going to McGrath. More
Don’t want to gift card will never come back the service was horrible. They state that they wash my car and it was still dirty and they forgot to reset my oil change so it still says 20% left. The worst exp was horrible. They state that they wash my car and it was still dirty and they forgot to reset my oil change so it still says 20% left. The worst experience I’ve ever had as an Acura driver More