McGrath Acura of Downtown Chicago

Most professional and well organized dealership I have ever seen! The whole process was like a well oiled machine! Very relaxed and very forthwith.! Everyone seemed to know their job and was performed to ever seen! The whole process was like a well oiled machine! Very relaxed and very forthwith.! Everyone seemed to know their job and was performed to the best of everyone’s ability! Most enjoyable auto buying I ever witnessed and participated in also ! Gold standard dealership !!! No Doubt! More

Knowledgeable service advisors with great staff. Joe L is always on it and keeps you updated throughout the process. Thanks! always on it and keeps you updated throughout the process. Thanks! More

Great communication, quality work done quickly! Felt like I knew what was going on every step of the way! Overall Outstanding customer service! Highly recommended! I knew what was going on every step of the way! Overall Outstanding customer service! Highly recommended! More

Professional, courteous. The waiting areas and bathroom are super clean/comfortable. Staff wonderful and Prompt. are super clean/comfortable. Staff wonderful and Prompt. More

I found these folks to be courteous professional timely expensive competent. The hot chocolate wasn’t bad eithet expensive competent. The hot chocolate wasn’t bad eithet More

I've been a customer for almost a decade. They provide the best service on the very visit. I highly recommend them. the best service on the very visit. I highly recommend them. More

Wonderful service very respectful curtiois and professional support I love that they keep checking on me and keep me aware of the process professional support I love that they keep checking on me and keep me aware of the process More

They were helpful in servicing my vehicle per my request. I had no problems or concerns. I had no problems or concerns. More

Jason and the staff at McGrath Accura got me in and out ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had bee ahead of their estimated time on a Saturday schedule . The car was nice and clean inside and out after the oil change and the car’s computer had been adjusted to indicate the new oil life percentage . They service Acuras and Hondas but do not sell Honda parts . The bathrooms are very nice and clean and they have a comfortable waiting area with modern tvs and one variety of free newspaper . We bought our transportation at the McGrath west City location but this downtown Acura location is much closer for us . We’re lucky that they allow us to get basic Honda service there at this location . Thank You !! More

Would not recommend. Took my car in about 2 years ago for an oil change and they said I needed brakes and brake fluid, but I had literally just got new brakes a couple weeks prior. Red flag #1. I tool a brea an oil change and they said I needed brakes and brake fluid, but I had literally just got new brakes a couple weeks prior. Red flag #1. I tool a break from them for my next maintenance but decided to come back for another oil change. After waiting 3 hours (and I made a reservation in advance) they tell me I need a new oil pump (in addition to more stuff). My car never leaked oil, until after that visit. Red flag #2....Not to mention during the inspection they failed to recommend new tires and a headlight (which I knew I needed). Red flag #3....Fool me once, shame on you, fool me twice and thrice..... Never going back again More