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McGrath Acura of Downtown Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.3
276 Reviews
Call Dealership (224) 802-1003

1301 N Elston Ave

Chicago, IL

60642

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Showing 276 reviews

May 01, 2022

Disregard my previous review dated 05/01/2022. The McGrath Acura Dealership listened to my concerns and cleared up everything in a professional manner. I am pleased with their dealership services. More

by lenclay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Pineda
Report | Print
May 01, 2022 -

lenclay responded

See the above response.

May 02, 2022 -

McGrath Acura of Downtown Chicago responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

Helpful
March 22, 2022

These guys are the BEST! Always upbeat and eager to help you with anything you need. More

by Nat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, ADAM HAIN
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Mar 23, 2022 -

McGrath Acura of Downtown Chicago responded

Nat, we appreciate you leaving us a review! Our team loves happy customers and we're proud to be your Acura Dealership.

Helpful
March 21, 2022

The kids they have working there need customer service classes as well as etiquette classes. More

by Alpha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Employee not listed
Report | Print
Mar 22, 2022 -

McGrath Acura of Downtown Chicago responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

Helpful
March 10, 2022

understand my concerns when service my car and address them promptly accordingly. timely easily available appointment time More

by lucy_ho71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ADAM HAIN
Report | Print
Mar 11, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for servicing your car with McGrath Acura.

Helpful
February 28, 2022

Service was great and Johnny was polite with wonderful customer service and fast let me know very thing I needed. More

by Rooseveltforeman84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Mar 04, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for your review! We are happy you were able to get in and out quickly. We are happy to be your Acura Dealer.

Helpful
February 24, 2022

Excellent customer service , attentive and patient. Listens to customer concerns and deliver a satisfied solution. More

by Carmen
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Feb 25, 2022 -

McGrath Acura of Downtown Chicago responded

Carmen, thank you for your five-star review. We are so happy to be your Acura Dealership.

Helpful
February 14, 2022

The best customer service ever. They were patient and thorough with us. As a first time buyer, I am impressed More

by Jennifernartey20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Szymon
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Feb 17, 2022 -

McGrath Acura of Downtown Chicago responded

Jennifer, thank you for your five star review! Our team loves to go above and beyond to make our customers happy! We appreciate you choosing McGrath Acura.

Helpful
January 29, 2022

Great service! I scheduled my appt., went there In and out, they inform you with all the details your vehicle needs. The people working there are very pleasant. Awesome place to service your vehicle. Gr More

by arrov0201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ADAM HAIN
Report | Print
Jan 31, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for your review! We appreciate your business. Welcome to the McGrath Family!

Helpful
January 25, 2022

Awesome service from the moment I got in to the moment I left the dealership. Keep up the great work! More

by J.R. Macias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Giacomo Spinnato
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Jan 28, 2022 -

McGrath Acura of Downtown Chicago responded

We love five stars! Thank you for your review J.R.

Helpful
January 25, 2022

This dealership was amazing, they provided excellent service, I truly felt I got the best deal when getting an Acura and the staff was very nice More

by cristiansanc0027
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ignacio Bernal
Report | Print
Jan 28, 2022 -

McGrath Acura of Downtown Chicago responded

We hope you enjoy your new Acura! Thank you for your visit and we look forward to your next visit as well!

Helpful
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