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McGrath Acura of Downtown Chicago

Chicago, IL

Overview
Reviews
Vehicles
4.4
280 Reviews
Call Dealership (773) 336-6300

1301 N Elston Ave

Chicago, IL

60642

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Showing 280 reviews

May 16, 2022

Wait period for service is short and excellent service. Great communication on what is going on with your car. More

by Vivi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ADAM HAIN
Report | Print
May 17, 2022 -

McGrath Acura of Downtown Chicago responded

Vivi Thank you for your review! Our team takes pride in your vehicle. Thanks for choosing McGrath Acura.

May 12, 2022

Great and timely service! Everything is according to the schedule Well explained service Good customer service More

by Ivana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ADAM HAIN
Report | Print
May 13, 2022 -

McGrath Acura of Downtown Chicago responded

Ivana, thank you for choosing McGrath Acura!

May 09, 2022

Always great service, no wait time Got in and out within 45 minutes Sam is the best More

by Hickombot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Thomas Whitfield
Report | Print
May 11, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for leaving us a five star review!

May 11, 2022 -

Hickombot responded

Sam is the best

May 07, 2022

Everyone was great. Jason was very nice and professional. Made the visit very easy and comfortable. More

by JM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason , ADAM HAIN
Report | Print
May 09, 2022 -

McGrath Acura of Downtown Chicago responded

We appreciate you leaving us a review. We are proud to be your Acura Dealer. Thank you for choosing McGrath Acura.

May 01, 2022

Disregard my previous review dated 05/01/2022. The McGrath Acura Dealership listened to my concerns and cleared up everything in a professional manner. I am pleased with their dealership services. More

by lenclay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia Pineda
Report | Print
May 01, 2022 -

lenclay responded

See the above response.

May 02, 2022 -

McGrath Acura of Downtown Chicago responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

March 22, 2022

These guys are the BEST! Always upbeat and eager to help you with anything you need. More

by Nat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, ADAM HAIN
Report | Print
Mar 23, 2022 -

McGrath Acura of Downtown Chicago responded

Nat, we appreciate you leaving us a review! Our team loves happy customers and we're proud to be your Acura Dealership.

March 21, 2022

The kids they have working there need customer service classes as well as etiquette classes. More

by Alpha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Employee not listed
Report | Print
Mar 22, 2022 -

McGrath Acura of Downtown Chicago responded

Hello, we're sorry to hear that your experience wasn't exceptional. Our team strives to be friendly, courteous, and professional at all times. We would love it if you contacted Dana Grande, Customer Relations Manager, at dgrande@mcgrathcity.com or her direct line 773-836-3904, so we may discuss your concerns further. Have a great day!

March 10, 2022

understand my concerns when service my car and address them promptly accordingly. timely easily available appointment time More

by lucy_ho71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ADAM HAIN
Report | Print
Mar 11, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for servicing your car with McGrath Acura.

February 28, 2022

Service was great and Johnny was polite with wonderful customer service and fast let me know very thing I needed. More

by Rooseveltforeman84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Mar 04, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for your review! We are happy you were able to get in and out quickly. We are happy to be your Acura Dealer.

February 24, 2022

Excellent customer service , attentive and patient. Listens to customer concerns and deliver a satisfied solution. More

by Carmen
Recommend Dealer
Yes
Employees Worked With
Johnny
Report | Print
Feb 25, 2022 -

McGrath Acura of Downtown Chicago responded

Carmen, thank you for your five-star review. We are so happy to be your Acura Dealership.

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