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McGrath Acura of Downtown Chicago

Chicago, IL

4.4
280 Reviews

1301 N Elston Ave

Chicago, IL

60642

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Showing 280 reviews

November 14, 2022

Very professional. Comfortable waiting area with online ability to monitor repair status and pay online. More

by Bjc60640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech name not listed
Jun 21, 2023 -

McGrath Acura of Downtown Chicago responded

Hello, our team dearly appreciates your kind words regarding your last experience with our team and services! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!

November 04, 2022

Went for a service B which was told that that was a oil change for $79 then I was told once I got there that service B was $287 that was needed for the car called other accurate deals they tell me service More

by Shelton.lori
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Noble Jones, MISHKA LEGASHVILI
Jun 21, 2023 -

McGrath Acura of Downtown Chicago responded

Shelton, our team is overly sorry that you didn't experience our normal McGrath five star standard, during your last visit. Our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!

November 03, 2022

Great service. Excellent details of the issues and problems with my vehicle with pictures. I was given a comprehensive plan for repairs. My vehicle was completed i More

by shelhol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc in service
Jun 21, 2023 -

McGrath Acura of Downtown Chicago responded

Hello, we're delighted to hear your excellent five star feedback regarding your last visit with our team and services! As we're glad we could assist you in every way possible! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!

October 17, 2022

McGrath kia for $65k. I asked them if I could get services from any McGrath dealership, because they were 2 hours away from my home; this is before I purchased the vehicle More

by Twana04
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Giacomo Spinnato
Jun 21, 2023 -

McGrath Acura of Downtown Chicago responded

Hello valued customer, our team is sincerely sorry that you didn't experience our normal McGrath five star standard, during your last visit. Our team would love to get to the bottom of it. We care deeply about every detail, big or small! Please reach out to Rachael Jones, at 630-371-6330 rjones@acurawestmont.com. McGrath Acura of Downtown Chicago looks forward to hearing from you soon!

Jun 22, 2023 -

Twana04 responded

I will give you guys a call in regards to this matter, which happened in October of last year. Im not sure that anything will change from this, because I’ve spoken with several representatives in regard to this matter and after 8months, I receive an email stating to call Rachel, although I’ve spoken with her almost a year ago, with no feedback whatsoever.

August 15, 2022

Brought the car in due to recurring problems with the steering, after having the steering worked on twice unsatisfactorily by a Goodyear repair shop. After a short wait we were invited into the office o More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Rangel, Ignacio B., and every other employee with whom we came into contact while there.
Jun 21, 2023 -

McGrath Acura of Downtown Chicago responded

Frank, we love to hear stories of this nature! We're thrilled to hear that Carlos was able to assist you in every way possible! As your kind words mean the world to our team and services! As we thank you for taking the time to share! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!

July 30, 2022

Thomas is great! This dealer is friendly and will assist you. The dealership is nice and the people are respectful. More

by Kaycouch1996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Whitfield
July 27, 2022

As soon as I walked in the door I felt like this was the place for me. Everyone was smiling and no pushy sales people bothering me. I asked to see a certain make and model and the lovely Maria Bonilla gra More

by Farej01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Bonilla
July 24, 2022

Every time I need to take my vehicle to McGrath Acura Service, I get the best possible service experience anyone could ask for. They are always thorough and professional. Thank You to Carlos and his team More

by nicoledaley8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
July 21, 2022

Great customer service good knowledge about my car they inform me thru my mobile phone More

by Modesto Monet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jun 21, 2023 -

McGrath Acura of Downtown Chicago responded

Modesto, we're over the moon to aver received your five star feedback regarding your last experience with us! McGrath Acura of Downtown Chicago looks forward to your next visit with us soon!

June 16, 2022

I had the same representative last time in the fall. His name was Sam. He was great in that he told me what my car needed. I was very satisfied More

by Sunshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Jun 17, 2022 -

McGrath Acura of Downtown Chicago responded

Thank you for leaving Sam, and our dealership a five star review! We are proud to be your Acura dealer!

Jun 17, 2022 -

Sunshine responded

Extremely happy and satisfied with my experience

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