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McGrath Acura of Downtown Chicago
Chicago, IL
276 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 276 reviews
August 15, 2022
Brought the car in due to recurring problems with the steering, after having the steering worked on twice unsatisfactorily by a Goodyear repair shop. After a short wait we were invited into the office o steering, after having the steering worked on twice unsatisfactorily by a Goodyear repair shop. After a short wait we were invited into the office of Carlos Rangel, who listened carefully as we explained the entire history of the steering problems, and the previous unsuccessful and redundant repair attempts by others. When we were done Carlos arranged a ride home for us. The next day we received an email detailing the results of their inspection, diagnosis, and cost estimate, complete with a video of the car up on the lift with technician Ignacio B. pointing out the sources of fluid leakage and other damaged parts. Carlos called to discuss the options of doing the repairs with cheaper but more readily available aftermarket parts versus having a longer wait for original manufacturer’s parts, which might take two months or more to arrive. After considering overnight whether to get the 19-year-old car repaired at all, we called back the next day and told them to go ahead and order the better quality parts. Not expecting a status update for at least a month, we were delighted to hear from Carlos after only three weeks with the news that the parts had arrived and Ignacio would have it fixed and test-driven in a day or two. The service was excellent all around, and now we hope to keep driving it another two or three years. I will return to McGrath Acura for any future work. More
by Frank
Employees Worked With
Carlos Rangel, Ignacio B., and every other employee with whom we came into contact while there.
Helpful July 27, 2022
As soon as I walked in the door I felt like this was the place for me. Everyone was smiling and no pushy sales people bothering me. I asked to see a certain make and model and the lovely Maria Bonilla gra place for me. Everyone was smiling and no pushy sales people bothering me. I asked to see a certain make and model and the lovely Maria Bonilla grabbed the keys to a beautiful car and as east as that, I bought the car! The rest of the process was very professional and I was pampered while I waited to sign all the paperwork. I was extremely happy with the price and the interest rate Mr. Halloran found for me and I couldn’t be any happier with my new car!! I will always recommend McGrath auto dealership to anyone I know who is looking to buy a car with experts! More
by Farej01
Employees Worked With
Maria Bonilla
July 24, 2022
Every time I need to take my vehicle to McGrath Acura Service, I get the best possible service experience anyone could ask for. They are always thorough and professional. Thank You to Carlos and his team Service, I get the best possible service experience anyone could ask for. They are always thorough and professional. Thank You to Carlos and his team !! More
by nicoledaley8
Employees Worked With
Carlos
June 16, 2022
I had the same representative last time in the fall. His name was Sam. He was great in that he told me what my car needed. I was very satisfied His name was Sam. He was great in that he told me what my car needed. I was very satisfied More
by Sunshine
Employees Worked With
Sam
